In-Suite Dining Server (Part-time)

As an In-Suite Dining Server at Fairmont Kea Lani, your key responsibilities will include delivering in-room dining orders to guests, setting up service stations, maintaining a high standard of cleanliness, and ensuring exceptional guest experiences. You'll be expected to have full knowledge of the menu, actively participate in departmental promotions, and adhere to food handling safety standards.

To qualify for the In-Suite Dining Server position at Fairmont Kea Lani, candidates typically need at least one year of experience in food and beverage service, preferably in a luxury hotel setting. It's essential to possess a valid driver's license, TB clearance, and a Maui County liquor card, along with food safety certification or ServSafe certification.

The work environment for an In-Suite Dining Server at Fairmont Kea Lani is dynamic and culturally rich, set against the breathtaking backdrop of Hawaii's pristine beaches. You’ll be part of a supportive team that values employee wellness and development, and you’ll find opportunities to engage in community activities and events that celebrate local culture.

As an In-Suite Dining Server at Fairmont Kea Lani, you'll enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) retirement plan with matching, employee discounts on dining, and the chance to enjoy complimentary meals during shifts. Exquisite wellness offerings and programs will also be part of your employment experience.

Fairmont Kea Lani is committed to fostering a diverse and inclusive workplace. As an In-Suite Dining Server, you will be part of a team that values different cultures and backgrounds, with opportunities for personal and professional growth, participation in community events, and an environment that emphasizes respect and equality.

When answering this question, provide a specific example where your service positively impacted a guest's experience. Highlight what actions you took and how they benefited the guest, aligning your answer with the core values of Fairmont Kea Lani.

Explain your approach to diffusing situations by listening attentively, remaining calm, and providing solutions that align with guest expectations and company standards. Showcase your ability to maintain a positive demeanor while addressing guest concerns effectively.

Discuss your time management techniques, such as prioritizing tasks, preparing in advance, and maintaining organization. Illustrate with an example where you successfully handled a busy period while ensuring that service standards were upheld.

A successful In-Suite Dining Server excels in communication, demonstrates a high level of attention to detail, and possesses a genuine passion for hospitality. You should also highlight the importance of teamwork, adaptability, and a guest-centric approach.

To ensure a high dining experience, emphasize the importance of training and familiarizing yourself with menu items, following protocols for service, and taking proactive steps to anticipate guest needs. Providing personalized service should also be mentioned as a key component.

Outline your knowledge of food safety standards, including certification and past experiences where you successfully implemented hygiene practices. Highlight the significance of adhering to safety protocols and how they contribute to guest satisfaction.

Talk about the steps you would take to rectify the situation, such as promptly informing the kitchen, communicating with the guest, and ensuring that the correct order is fulfilled in a timely manner. Emphasize your commitment to guest satisfaction.

Share your genuine enthusiasm for the position, the beauty of the location, and the values upheld by Fairmont Kea Lani. Discuss how your personal career goals align with their mission of delivering exceptional hospitality.

Offer a specific instance showcasing your collaboration skills, emphasizing your ability to communicate effectively, support colleagues, and work towards a common goal in delivering excellent service.

Demonstrating knowledge about Fairmont's legacy of luxury hospitality and service excellence will impress interviewers. Discuss specific elements of their service culture and how you see yourself contributing to their continued success.