Banking Operations Associate

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values.

Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility

Make Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future

Always Build Trust - Say what you mean, mean what you say, and do what you say you’re going to do. We are all owners. We are one team

Never Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress

Find a way - Never settle, no excuses, nothing is impossible. Just make it happen

Our values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands.

Banking Operations Associate

Acorns is seeking a Banking Operations Associate to oversee daily risk operations for our Banking product. This individual contributor role reports directly to the Sr. Banking Operations Manager. The Banking Operations Associate will serve as a subject matter expert on our core processing admin platform, supporting customer experience enhancements, managing customer risk communications, conducting risk account reviews and suspicious activity investigations, and contributing to various operational projects as assigned.

This position is ideal for someone who thrives in a fast-paced environment, sets high standards, and works collaboratively to achieve them. You’re a team player who always puts the customer first, even when it means challenging the status quo.

Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

What you will do at Acorns:

• Conduct thorough reviews and inquiries on identified and suspicious customer bank accounts within the specified systems

• Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and Acorns customers

• Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks

• Enter  and maintain accurate case detail notes for all alerts received and report the type of fraud on each occurrence

• Assist other internal Acorns teams with questions related to locked accounts and suspicious activity

• Complete account closure reviews

• Proactively identify process improvement opportunities within your scope and develop creative solutions

• Ensures compliance with company standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction

• Ability to be flexible with working hours

What you will bring to Acorns:

• BA/BS degree required

• 1-3 years of banking/operations experience

•  Proficiency with Microsoft Office applications

• Excellent written and oral communication skills

• Ability to problem solve and provide solutions

•  Self-starter with the ability to work independently, but unafraid to ask questions

• A high degree of accuracy and attention to detail

•  Driven to learn fast, be creative, and win as a team

• Experience working in an Agile environment or prior start-up experience is strongly preferred

• Experience working in a fintech environment preferred 

• Hunger to deliver game-changing products

• Exceptional drive and precision in delivery

• A belief that your work is tied to your life's mission

• Optimistic about the potential of societal change

You are not expected to have experience with all listed requirements. If you feel passionate about Acorns' mission, vision, and values, please apply.  

What we offer: 

• Competitive salary and stock options

• A comprehensive benefits package for you and your family

• Flexible work location, hours, and paid time off 

• 401(k) discretionary match

• Monthly Acorns account contribution & GoHenry account for your family

• Mindfulness and Financial Wellness resources, Headspace and Addition Wealth

• Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform)

• Roots Leadership Program for Emerging Leaders

• Community week onsite gatherings and various virtual events

• Talented and motivated team members who care deeply about one another, our mission, and our customers.

• The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns:

Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life stage products serving the needs of kids, teens, adults and parents. Named one of Time’s “World’s Best Brands of 2024,” Acorns has helped over 13 million people save & invest over $22 billion dollars, much of it from spare change and small amounts.

Compensation Information:

The pay range for this position at commencement of employment is expected to be between $63,000 and $68,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, equity grants, and discretionary cash bonus awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Work Authorization:

Acorns participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visitwww.e-verify.gov