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Commercial Account Manager

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Line of Business: Commercial Lines - Transportation

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.   

Responsibilities:

Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload.

Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.

Assists Producers and Account Executives with Client service commitments.

Ensures service standards are met, trends are identified, and process improvements are implemented on the team.

Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.

Manages the new business and renewal process, as well as oversees day to day client changes.

Accountable for client service delivery through: High and/or increased client retention, Rounding of accounts, Referrals and Uneventful renewals

Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes.

Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting.

Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter.

Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.

Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.

Requirements:

Current Insurance License in Property & Casualty and/or Health & Life for the state in which your agency office is located.

Ability to work toward professional designation.

Must be comfortable in an electronic environment with strong computer skills.

Strong working knowledge of Word, PowerPoint, and Excel.

Excellent people skills and ability to work well in a team environment.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Education/Experience:

High school diploma (college preferred)

Bachelor’s Degree in a Business or related field OR equivalent relevant experience

A minimum of 5 years' experience within the transportation insurance industry or business-related experience

Physical Demands:

Position entails long periods of remaining stationary, whether in a seated or standing position

Must have access to a reliable source of transportation. Some travel may be required.

Frequent and extended screen exposure and a large amount of typing

Benefits & Perks:

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Parental Leave

Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com or learn more here.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Commercial Account Manager, Acrisure

Are you ready to take your career to the next level with Acrisure as a Commercial Account Manager in vibrant Pierre, SD? As a global leader in fintech, Acrisure brings innovation and exceptional service to our clients through a blend of technology and personalized support. In this role, you'll be the primary day-to-day contact for our clients, ensuring their needs are met with professionalism and expertise. Your day will be filled with a variety of responsibilities including managing team operations, coordinating with clients, and delivering outstanding customer service. You'll have the opportunity to mentor Account Associates, helping them grow into their roles while ensuring that we meet and exceed client expectations. Your strong knowledge of insurance processing will be critical as you oversee new business and renewals, ensuring accurate quotes and fabulous client interactions. Collaboration with Producers and Account Executives will be essential in assisting with service commitments and ensuring timely follow-ups on pre-renewal information. We’re looking for someone with an entrepreneurial spirit and a passion for delivering exceptional client experiences. If you thrive in a fast-paced environment and have a minimum of 5 years' experience in the transportation insurance industry, particularly with a keen understanding of client service delivery, we want to hear from you! With competitive compensation, industry-leading healthcare benefits, and opportunities for growth, Acrisure is where your career can flourish.

Frequently Asked Questions (FAQs) for Commercial Account Manager Role at Acrisure

What are the primary responsibilities of a Commercial Account Manager at Acrisure?

At Acrisure, the Commercial Account Manager plays an integral role in day-to-day operations by serving as the main point of contact for clients. This includes managing team operations, coordinating service deliverables, and ensuring excellent customer experiences. Duties also involve leveraging subject matter expertise to coach account associates, managing business renewals, and overseeing client changes, thereby ensuring high client retention and streamlined processes.