Senior Project Manager, Professional Services

As a Senior Project Manager at ActivTrak, your main responsibilities include leading client onboarding and implementation of the ActivTrak platform, executing various onboarding methodologies, managing customer projects, and ensuring that teams meet targets and milestones. Additionally, you'll be the bridge between technical and non-technical departments and will maintain project statuses while fostering relationships with clients.

Ideal candidates for the Senior Project Manager role at ActivTrak need at least 7 years of experience in B2B project management, particularly in driving SAAS deployments. A technical background is important for understanding BI data projects. Strong interpersonal skills, a collaborative mindset, and the ability to thrive in a fast-paced environment are essential.

ActivTrak supports its Senior Project Managers by providing access to a team of experts during the onboarding process, encouraging a culture of collaboration, and offering continuous learning opportunities. The role also allows for remote work, which gives flexibility and comfort while managing projects.

The company culture at ActivTrak is dynamic and inclusive, with a strong commitment to collaboration and diversity. As a Senior Project Manager, you'll be part of a team that values creative thinking and shared success, creating an opportunity for personal and professional growth.

At ActivTrak, Senior Project Managers have various opportunities for growth, including professional development training, leadership roles, and the chance to refine processes and methodologies, all while making impactful contributions to innovative projects in the tech world.

When discussing project management methodologies, it's beneficial to highlight your experience with agile, waterfall, and linear methodologies. Be prepared to share specific examples of how you've implemented these methodologies in past projects and how they contributed to successful outcomes.

In the event of a project falling behind schedule, it's important to first assess the cause of the delay. Communicate transparently with stakeholders about the issue, explore options for adjusting timelines, and reallocate resources if necessary. Emphasizing teamwork and keeping collaboration at the forefront will help navigate the situation effectively.

When talking about managing remote teams, emphasize your communication strategies, tools you use for collaboration, and how you ensure accountability among team members. Highlight instances where you successfully directed remote teams and maintained project standards regardless of location.

To ensure customer satisfaction, it's crucial to establish clear communication from the get-go. Discuss how you set expectations, follow up through each onboarding phase, and proactively address any issues that arise. Providing client training and regular updates helps foster a positive experience.

Managing communication involves translating technical jargon into understandable terms for non-technical stakeholders. Emphasize your ability to facilitate meetings that encourage questions, utilize visual aids when necessary, and ensure that all team members feel informed and included in the project's progress.

When asked about delivering training, share your methodology for preparing training sessions, customizing content according to client needs, and evaluating the effectiveness of your training. Providing follow-up support and feedback mechanisms also reflects a commitment to client success.

You can discuss your use of project management tools that help in tracking progress and how you create regular status reports for stakeholders. Share examples of metrics you monitor such as milestone completions, budget adherence, and team performance to convey your thorough approach.

When describing a challenging project, focus on the specific hurdles you encountered and the strategies you employed to overcome them. Sharing a story that emphasizes your problem-solving skills, resilience, and ability to adapt demonstrates your suitability for the Senior Project Manager role.

Key qualities include strong leadership, effective communication, adaptability, and an analytical mindset. Discuss how these traits have guided your past projects and facilitated team collaboration, ensuring that objectives are met consistently.

Balancing deadlines and quality requires careful planning and continuous monitoring. Describe your prioritization strategies, the importance of maintaining open channels of communication with your team, and how you employ feedback mechanisms to ensure both deadlines and quality deliverables are achieved.