Senior SysOps Engineer (f/m/x)

As a Senior SysOps Engineer at Ada, your primary responsibilities include managing and documenting our internal IT infrastructure, implementing automation opportunities, scaling device management, and ensuring compliance with regulatory standards, like GDPR. You’ll play a crucial role in developing our cloud servers and establish best practices in collaboration with our information security team, providing 2nd and 3rd level IT support along the way.

To qualify for the Senior SysOps Engineer position at Ada, candidates should have 3+ years of experience in a senior IT role, expertise in managing macOS or Linux operating systems, and proficiency in programming languages such as Python or Bash. Familiarity with configuration tools like Terraform, Okta, and experience working in an enterprise environment are also essential for this role.

The Senior SysOps Engineer position at Ada follows a hybrid working model, where employees are expected to work 2 to 3 days a week from our Berlin office. This allows for collaboration with the team while also providing flexibility for remote work in Germany, promoting an excellent work-life balance.

In the Senior SysOps Engineer role at Ada, you will work with a suite of tools such as Terraform, Okta, Jamf Pro, and cloud services including GCP and AWS. You'll also utilize tools for collaboration like Google Workspace, Jira, and Confluence while implementing automation and scaling device management using Intune and APIs.

Ada provides a range of benefits for Senior SysOps Engineers, including flexible working hours, 30 days of holiday plus public holidays, support for home office setup, parental benefits, and access to wellness programs. Employees can also enjoy discounted fitness memberships and a comprehensive online learning academy to foster continuous development.

In discussing automation projects, focus on specific initiatives where you successfully implemented automation using tools like Terraform or Okta Workflows. Explain your approach to identifying the need for automation, the tools used, and the positive outcomes achieved, such as improved efficiency or reduced manual tasks.

To ensure regulatory compliance, describe your familiarity with regulations such as GDPR and your experience in developing compliance frameworks. Share any strategies or best practices you've implemented, such as regular audits, using tools to track compliance, and collaborating with security teams.

When discussing your experience managing a macOS environment, provide details about the tools you used, such as Jamf Pro, to deploy software and manage configurations. Highlight any challenges faced and how you overcame them, particularly focusing on user experience and device security.

Discuss your hands-on experience with AWS and GCP, including specific services you've utilized for cloud management. Highlight a project where you optimized cloud resource usage or improved service delivery using these platforms, detailing your role in the implementation process.

Explain your systematic approach to troubleshooting, including gathering relevant information, isolating the problem, and testing solutions. Share an example of a complex issue you solved, focusing on your thought process and the tools you used to identify and resolve the problem.

Discuss the critical importance of security in systems operations and how it impacts overall infrastructure. Emphasize proactive measures you've implemented, such as the Development of security protocols, training staff on best practices, and working closely with information security teams.

Describe your method for prioritizing tasks, especially when dealing with tight deadlines. Talk about how you assess urgency versus importance, collaborate with teams to understand impacts, and use project management tools to keep track of tasks effectively.

Mention the programming languages you are proficient in, such as Python or Bash, and provide examples of how you've used them for automation, scripting, or infrastructure management. Highlight specific tasks accomplished that enhanced efficiency or functionality.

Share your experiences working in culturally diverse environments, emphasizing the importance of inclusivity and collaboration. Provide examples of how you've contributed to team success and learned from different perspectives, enhancing team dynamics and project outcomes.

When answering this question, express your enthusiasm for Ada's mission to enhance healthcare through technology. Highlight your alignment with the company’s values, your desire to work on innovative projects, and how you believe your expertise can contribute to their goals.