Collaboration Engineer

Work Place Flexibility: HybridLegal Entity: Entergy Services, LLCThis is a hybrid position onsite three days a week. The preffered location is New Orleans, LA but Jackson, MS, The Woodlands, TX and Little Rock, AR may be considered. Relocation assistance and sponsorship is not provided.Summary/PurposeA core function of the IT Collaboration team, the IT Consultant, SR – Collaboration, drives strategic and engineering direction for the collaboration experience within the Workplace Services team. This role will work closely with administrators of key platforms like M365, Cisco, and A/V, vendors, project teams, and cross-functional business teams to deliver high quality collaboration experiences for end users throughout Entergy. This role will serve as the administrator for Microsoft Teams, working to implement standards, best practices and governance.Job Duties/Responsibilities :• Manage support teams and vendors that support Microsoft Teams and the tools that integration and support collaboration throughout Teams.• Work closely with IT Collaboration Manager to build and implement strategic plans to improve the collaboration experience for users.• Build business cases and deploy projects as required to support Microsoft Teams and the collaboration experience roadmap.• Develop relationships with key vendors and stakeholders to support the collaboration experience and the implementation of Microsoft Teams.• Troubleshoot detailed and complex hardware issues as the final escalation level.• Collaborate with critical system administrators in areas like O365, Cisco Webex, A/V, Workspace ONE, etc to ensure the overarching collaboration experience meets the needs Entergy users.• Ensure implementations are secure through strong partnerships with Cybersecurity, Chief Security Office, and other critical security organizations within Entergy.MINIMUM REQUIREMENTS:Minimum education required of the positionBachelor’s Degree strongly preferred (Computer Science or related filed) or equivalent work experience.Minimum experience required of the position5+ years’ experience architecting, building, and delivering enterprise class collaboration tools; Microsoft Teams, Cisco Webex2+ years’ experience collaboration tools; Microsoft Teams, Cisco Webex,Minimum knowledge, skills and abilities required of the position• Strong working knowledge of infrastructure and software development lifecycle and methodologies, demonstrated ability to lead diverse teams, experience in service delivery in highly outsourced environments, and in-depth knowledge of multiple technologies aligned with IT standards• Knowledge of all areas of the end user and collaboration platforms• Knowledge of current IT Workplace computing and collaboration trends• Ability to quickly adapt to changing events and priorities and realign resources as needed• Ability to translate complex technical information into terms and products useful to Business Unit leaders and other non-technical team leaders• Excellent social, verbal, and written communication skills, with demonstrated ability to effectively present analytical data to a variety of technical and non-technical audiences• Comfortable working in high stress and ambiguous environments• Capable of meeting deadlines and budgets#LI-TR1#LI-HYBRIDPrimary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The WoodlandsJob Function : ProfessionalFLSA Status : ProfessionalRelocation Option: No Relocation OfferedUnion description/code : NON BARGAINING UNITNumber of Openings : 1Req ID: 117137Travel Percentage :Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .Pay Transparency Notice:Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.Job Segment: Cisco, Computer Science, Cyber Security, Engineer, Inspector, Technology, Security, Engineering, Quality