Support Engineer

Position: Support Engineer Location: Alexandria, VA - Fully Onsite 5 days a week... Availability To Start: As soon as possible Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Support Engineer to join their team. Please contact us today to discuss this opportunity! Responsibilities: • Provide technical support to end-users utilizing Microsoft 1080 Webcam/VOIP Systems, ensuring seamless communication and troubleshooting any issues that may arise. • Utilize the Casea Help Desk System to efficiently manage and resolve user inquiries and technical problems. • Familiarity with Genysys cloud user interface to assist users in navigating and utilizing the platform effectively. • Assist in setting up new user accounts and password resets, leveraging automation wherever possible to streamline processes. • Collaborate with internal teams to identify and implement solutions to common technical challenges. • Ensure compliance with security protocols and standards, particularly in the context of sensitive financial data within the credit union or banking environment. • Document and maintain support procedures and knowledge base articles for future reference. • Stay updated on industry trends and technological advancements relevant to the role. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field preferred. • 1-2 years of experience in a technical support role, preferably in a fast-paced environment. • Proficiency in Microsoft 1080 Webcam/VOIP Systems and experience with End User Support utilizing Casea Help Desk System. • Familiarity with Genysys cloud user interface is advantageous. • Strong problem-solving skills and ability to troubleshoot technical issues independently. • Excellent communication skills, both written and verbal, with a customer-centric approach. • Experience in the banking or credit union sector is a plus. • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+ are desirable but not required. Why Choose Addison Group? A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero’s 2012 Best of Staffing winner for both Client and Candidate service. www.addisongroup.com Why choose Addison Information Technology? Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses Permanent Employment: Many of Addison’s Information Technology job openings lead to potential permanent employment Connections: You connect directly with hiring managers from renowned organizations Options: You are presented multiple employment options near your home Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 005-009