Revenue Operations Business Partner

The Revenue Operations Business Partner at Advanced Navigation is pivotal to ensuring seamless operational support for the sales team. Key responsibilities include providing application support during proof of concept phases, coordinating Defence Export Controls, managing customer orders, and ensuring compliance with shipping regulations. This role also involves maintaining Salesforce data hygiene and analyzing sales team performance, making it crucial for streamlining processes that drive our success.

To qualify for the Revenue Operations Business Partner role at Advanced Navigation, candidates should hold a Bachelor's degree or equivalent qualification, along with a minimum of 3-5 years of relevant experience in order processing and coordination. Proficiency in Salesforce, strong analytical skills, and effective communication are essential to handle multiple workstreams efficiently in this fast-paced environment.

The Revenue Operations Business Partner plays a fundamental role in enhancing customer satisfaction at Advanced Navigation by ensuring timely fulfilment of orders, facilitating post-sale communication, and managing Return Merchandise Authorization processes. By coordinating between various parties and maintaining accurate records, you help create a smooth operational experience that directly impacts customer relationships and trust.

Success as a Revenue Operations Business Partner at Advanced Navigation hinges on a blend of strong problem-solving abilities, effective communication skills, and proficiency in data management. Experience in Salesforce, attention to detail, and an understanding of export licensing regulations can be instrumental. Being able to manage competing priorities autonomously while maintaining high-quality outputs is crucial for this role.

Advanced Navigation offers a thrilling workplace for a Revenue Operations Business Partner, characterized by a culture of innovation and research. Working alongside some of the industry's most recognized names, you'll be involved in exciting projects dedicated to shaping the future of autonomy and AI technologies. The dynamic environment encourages professional growth and offers varied opportunities to develop and contribute creatively.

When answering this question, highlight your hands-on experience in managing order processing workflows, coordination with sales teams, and maintaining customer records. Provide specifics, such as tools used (like Salesforce), and examples of how your contributions led to improved operational efficiencies or customer satisfaction.

When tackling multiple workstreams, discuss your organizational strategies such as creating task lists, using project management tools, or leveraging time-blocking techniques. Emphasize your ability to assess the urgency and impact of tasks, ensuring that high-priority items are addressed first while maintaining high attention to detail.

Addressing shipping compliance involves being knowledgeable about relevant state, federal, and international regulations. Share your experience in risk assessment and communicating with relevant authorities or vendors to ensure compliance is maintained at all stages of the shipping process.

Describe methods you've implemented in previous roles to ensure data accuracy and consistency in Salesforce. This could include regular audits, establishing entry standards for data input, and training team members on the importance of data hygiene to help keep track of valuable information effectively.

When answering this question, narrate a specific challenge you faced, the steps you took to resolve it, and the outcomes of your actions. Focus on illustrating your analytical skills and your ability to collaborate with others to find effective solutions.

Discuss various tools and software you've utilized for data visualization and reporting, such as G-Suites, Tableau, or power BI. Elaborate on how you use these tools to analyze data trends and communicate essential insights to stakeholders effectively.

If you have experience with DEC and export licensing, share specific instances where you navigated regulatory processes. Explain your understanding of the importance of these controls in international operations and how you ensured compliance in your previous roles.

Illustrate your approach to handling customer complaints by emphasizing active listening, empathy, and problem-solving. Share a situation where you successfully resolved a customer complaint, highlighting your commitment to customer satisfaction and effective communication.

Discuss essential qualities such as strong analytical skills, excellent communication, attention to detail, and the ability to work autonomously. Explain how these qualities contribute to effectively supporting sales operations and enhancing customer experience.

When answering this question, express genuine interest in Advanced Navigation’s mission and dedication to innovation in AI robotics. Mention specific aspects of the company culture or projects that resonate with you, and align them with your career goals and how you can contribute to the team.