WFGO - Product Experience Specialist

The Product Experience Specialist (PES) serves as the subject matter expert for the core components of the Workforce Go! HCM suite. The PES is responsible for articulating the value proposition, benefits, and competitive advantages of the Workforce Go! HCM solution to existing clients and partners. This is achieved through the implementation of additional system modules and features, as well as the optimization of existing modules within a client’s environment. This role plays a key part in ensuring a seamless product experience through effective communication, configuration, training, and system optimization.

Principal Duties & Responsibilities:

• Client Relationship Management & System Optimization:
  Cultivate and maintain relationships with existing clients, proactively identifying opportunities for system enhancements and optimization projects. (Advanced)
• Solution Delivery & Training:
  Design, deliver, and provide training on customized solutions, ensuring clients fully leverage the Workforce Go! HCM suite for optimal results. (Advanced)
• Implementation Support:
  Provide assistance with new client implementation projects as needed, ensuring smooth transitions and high levels of client satisfaction. (Intermediate)
• Presentation & Demonstration:
  Develop and deliver high-quality HCM presentations and demonstrations via internet or in person, effectively showcasing Workforce Go! HCM’s strengths, features, and benefits. (Advanced)
• Goal Attainment & Project Ownership:
  Meet quarterly and annual goals set by management, working independently within established policies to drive business objectives. (Intermediate)
• Cross-functional Collaboration:
  Participate in product, sales, and procedural training, staying current with certifications and maintaining up-to-date knowledge of the HCM suite and competitor offerings. (Advanced)
• Additional Responsibilities:
  Undertake special projects and other duties as assigned to support organizational goals. (Intermediate)

Knowledge, Skills, and Abilities Required:

• Product & Industry Knowledge:
  Demonstrated understanding of the payroll and human resources outsourcing industry and proficiency in web-based applications. (Advanced)
• Project Management & Prioritization:
  Strong organizational skills with the ability to manage multiple priorities independently and consistently meet deadlines. (Advanced)
• Presentation & Communication Skills:
  Proven ability to deliver compelling presentations, both web-based and in-person, with excellent verbal and written communication skills. (Advanced)
• Technical Proficiency:
  Proficient in HCM Software, Google Suite, Microsoft Office, and other business software, with an aptitude for learning new tools as needed. (Advanced)
• Client Needs Assessment & Problem-Solving:
  Strong analytical skills for gathering information, identifying solutions, and effectively communicating recommendations to clients. (Advanced)
• Adaptability & Stress Management:
  Ability to remain composed and effective under demanding situations, with a client-focused approach to addressing challenges. (Intermediate)
• Team Collaboration & Independence:
  Ability to work both independently and as part of a team, fostering collaboration and alignment across functions. (Intermediate)

Credentials & Experience:

• Education:
  Bachelor’s degree in Business, Human Resources, or a related field preferred.
• Experience:
• Minimum of 3-5 years’ experience in HCM, payroll, or HR-related client services or product training roles, ideally within a SaaS or software environment.
• Demonstrated experience in client relationship management and product demonstrations.

The pay rate for this position is $65,000.00 with bonus potential.

BENEFITS

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield
• ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement 
• Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.

ADDITIONAL BENEFITS INCLUDE:

• Wellable membership 
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities, including voluntary events, raffles, book club, and more!

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Work in an office or remote environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight