Field Performance Manager, Central Region (Automotive SaaS)

As a Field Performance Manager at Affinitiv, your main responsibilities will include developing close relationships with assigned dealership clients, understanding their needs, and maximizing the potential of each account. You'll act as the lead point of contact, manage day-to-day dealer relationships, drive engagement, and ensure the successful adoption of Affinitiv’s products.

To qualify for the Field Performance Manager position at Affinitiv, candidates should have at least 5 years of experience in Automotive SaaS. A deep understanding of automotive software platform functionality and proven account management experience in automotive retail is required. Strong communication, negotiation, and organizational skills are essential for success in this role.

The 80% travel requirement for the Field Performance Manager role at Affinitiv means you'll be visiting clients regularly across Detroit and Columbus. This essential part of the job allows you to build strong personal relationships with dealership management and address their needs directly, making your presence vital for client success.

Key skills for success as a Field Performance Manager at Affinitiv include strong listening abilities, effective negotiation, and excellent verbal and written communication. Additionally, being detail-oriented and having the capability to manage multiple projects simultaneously will significantly enhance your effectiveness in this role.

Affinitiv's Work from Here program provides Field Performance Managers with the flexibility to work remotely or on campus as needed. This hybrid approach supports a balance between personal interests and professional collaboration, ensuring that you can deliver exceptional results while maintaining a healthy work-life balance.

To effectively answer this question, share specific examples that highlight your experience with managing dealership accounts. Discuss how you've built relationships, addressed pain points, and implemented solutions that have driven success for your clients.

Discuss your consultative approach to client management. Explain how you actively listen to clients, ask clarifying questions, and analyze their needs to propose solutions that align with their goals and enhance their operations.

In your answer, share specific strategies such as conducting training sessions, providing ongoing support, and leveraging best practices from your experience. Emphasize the importance of building relationships with key decision-makers to drive product adoption.

Describe your problem-solving skills and your ability to negotiate win-win outcomes. Mention a specific instance where you successfully resolved a challenging situation, focusing on how your approach maintained a positive relationship.

Talk about your organizational skills and the specific CRM tools or project management software you use to keep track of accounts and monitor progress. Emphasize how these tools help you stay organized and deliver timely responses.

Share a specific example that highlights your role in successfully implementing a new product. Discuss the steps you took, any training provided, and how you ensured the dealership understood the product's benefits.

Discuss your negotiation techniques, emphasizing active listening, understanding client needs, and finding mutually beneficial solutions. Provide an example of a successful negotiation to illustrate your approach.

Highlight your commitment to continuous learning. Discuss sources you rely on, such as industry publications, webinars, and networking opportunities. Mention how this knowledge influences your ability to support clients effectively.

Explain how you proactively solicit feedback, monitor performance metrics like NPS, and keep communication lines open. Share specific actions you take to address issues and ensure clients feel valued.

Share your enthusiasm for Affinitiv's focus on the automotive industry and its commitment to client success. Highlight how your values align with the company's mission and how you see yourself contributing to its continued growth.