Job details

Analyst I, Collections Agent

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a company that offers clear and transparent financing to consumers, we are extremely diligent about ensuring that our merchant partnerships are successful for Affirm, our merchants, and most importantly, our customers! Our merchant partners encompass various industries and business models, ranging from venture-backed e-commerce startups to publicly-traded enterprises.

As the Merchant Collections Analyst, you will assist in our efforts to collect past due balances from merchant partners. You will be responsible for outreach to merchants and negotiations on payment. You will also report on Collections performance to the Merchant Collections Manager.

The ideal candidate will have experience in merchant collections. They will also have a solid understanding of merchant risk with regards to payments. Prior work experience in payments, lending, banking or financial institutions is a plus.

What you’ll do

Assist in collections efforts for merchants with past due balances.
Negotiate payments and settlements with merchants.
Work with vendors to supplement internal collections efforts.
Provide regular reporting on Collection efforts and KPIs.

What we look for

3+ years of experience in assessing risk in a function such as Merchant/Seller Risk Management, Fraud, Collections, or Merchant Underwriting. Merchant Collections experience is strongly preferred.
Experience working with cross functional partners across the organization, especially Client Success and Finance.
Experience working directly with merchants (businesses) and leading contract, payment or other negotiations.
Ownership mentality: Demonstrate an appropriate sense of accountability, ownership, urgency and execution.

Pay Grade - USA25
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

USA base pay range (CA, WA, NY, NJ, CT) per year:
Min: $80,500
Mid: $92,600
Max: $104,600

USA base pay range (all other U.S. states) per year:
Min: $72,400
Mid: $83,300
Max: $94,200

Please note that visa sponsorship is not available for this position.
#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm Glassdoor Company Review

3.7