Market Manager II
Description
The Branch Manager directs the operations of a full-service retail location, and sets the standard for a positive branch environment and excellent Member service consistent with the Pillars of Alabama ONE by providing effective leadership and coaching to the branch team while managing the daily operations of the branch. Branch Managers assign and direct the work of the retail and platform team; ensure effective communication with the team; serve as a conduit to management with Member/employee issues, accolades, and concerns; establish expectations, communicate goals, and provide feedback to ensure metrics are reached; confer with Members as the principal loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member; and oversee the general maintenance and security of his/her location by ensuring proper control and accountability of cash and adherence to applicable credit union policies and procedures. He/She will represent the branch and Alabama ONE in civic and community activities and partners with Select Employee Groups (SEG) to attract business and increase Membership.
Duties & Responsibilities:
- Manage daily branch operations; assign and direct work of retail and platform TEAM in the branch; ensure effective communication and serve as conduit to management with Member/TEAM issues, accolades, and concerns; establish expectations, communicate goals with branch TEAM, and provide feedback to ensure metrics are reached
- Confer with Members as the principal loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member
- Oversee and ensure delivery of excellent Member service consistent with the Pillars of Alabama ONE
- Oversee the general maintenance and security of the branch location; ensure proper control and accountability of cash and adherence to applicable credit union policies and procedures
- Represent branch and Alabama ONE in civic and community activities; partner with SEGs to attract business and increase Membership
- Perform other duties as assigned
Requirements
- Minimum five plus years of related experience that includes leadership and/or supervisory experience
- Ability to effectively lead and communicate with his/her TEAM
- Display a positive attitude as well as a pleasant and professional misdemeanor
- Demonstrate the ability to work toward and attain established goals
Average salary estimate
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As the Market Manager II at Alabama ONE in McIntosh, Minnesota, you'll dive into the heart of our operations, leading a vibrant team at our full-service branch. Your role is all about creating a positive environment where exceptional Member service reigns supreme, and you’ll set the standard for how we connect with our community. You’ll manage day-to-day branch operations while ensuring that your retail and platform team are engaged and empowered. This means providing clear expectations, regular feedback, and fostering seamless communication across all levels. As the principal loan officer, you'll guide Members through their lending needs, analyzing requests to deliver well-informed credit decisions based on our established guidelines. Beyond the daily tasks, you'll represent Alabama ONE in various civic activities, forging partnerships that help attract new business and enhance Membership. Your keen eye for detail will be essential in overseeing the branch’s maintenance and security, ensuring compliance with our credit union policies. If you have at least five years of supervisory experience, possess strong leadership skills, and maintain a positive attitude, this role is perfect for you to showcase your expertise and passion for Member service. Join us, and help shape the future of Alabama ONE while making a genuine impact in your community!
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