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Branch Manager - $15.47 - $16.19/hr image - Rise Careers
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Branch Manager - $15.47 - $16.19/hr

We are an industry leader looking for a driven Branch Manager to lead a team of lending professionals. If you're passionate about customer service and team development, this position is for you.

Skills

  • Customer Service
  • Team Leadership
  • Sales Experience
  • Basic Math Skills

Responsibilities

  • Lead a team of lending professionals
  • Ensure customer retention
  • Manage team performance
  • Provide excellent customer service

Education

  • High School Diploma or equivalent

Benefits

  • Competitive wages
  • Majority company paid Health, Dental and Vision
  • Profit-based Bonus paid monthly
  • 401k Program
  • Life and Disability Insurance
  • Paid Vacation and Holidays
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$32874.5 / YEARLY (est.)
min
max
$32135K
$33614K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Branch Manager - $15.47 - $16.19/hr, Alabama Title Loans, Inc

Are you ready to take your career to the next level? Join our team as a Branch Manager in beautiful Bay Minette, AL, and become an essential part of our thriving community. As a Branch Manager, you'll lead a group of dedicated lending professionals, delivering on our company’s expectations while focusing on maintaining customer relationships and developing your teammates. If you’re passionate about providing exceptional customer service and have a knack for building lasting relationships, this role is perfect for you! With us, you'll not only be the ambassador of our brand but also offer our clients the best financial products tailored to their unique needs. Why join us? Our company believes in promoting from within, and we offer best-in-class training to help you succeed! Enjoy competitive pay, health benefits, a 401k program, and a work-life balance with Sundays off. With opportunities for growth, a profit-sharing bonus, and plenty of vacation time, this is your chance to work with a team of professionals who genuinely care about your success. If you have 1-3 years of managerial experience, a passion for winning, and a desire to serve customers, we want to hear from you! This is more than just a job; it’s a place where you can thrive and make a difference.

Frequently Asked Questions (FAQs) for Branch Manager - $15.47 - $16.19/hr Role at Alabama Title Loans, Inc
What are the main responsibilities of a Branch Manager at our company?

As a Branch Manager, your primary responsibilities will include leading a team of lending professionals, ensuring excellent customer service, managing daily operations, and developing your team's skills. You'll be instrumental in driving customer retention through personal interactions and creating a welcoming atmosphere within the branch.

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What qualifications do I need to apply for the Branch Manager position?

To apply for the Branch Manager role, you should have a High School Diploma or equivalent, along with 1-3 years of experience as a Team Lead or Manager. Experience in customer service, sales, or collections is also preferred. A pleasant phone voice paired with a friendly demeanor will help you connect with clients effectively.

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How does the company support the professional development of its Branch Managers?

Our company prioritizes the growth of its Branch Managers by providing comprehensive training programs. We believe in promoting from within, so you'll have the opportunity to advance your career quickly with the right mindset and performance. Continuous learning is at the heart of our culture.

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What are some preferred qualities for a successful Branch Manager at our company?

A successful Branch Manager should possess a passion for customer service, teamwork skills, and a winning attitude. Ideally, candidates should also have some college education or military experience, along with the ability to approach unfamiliar people with friendliness, showing both empathy and understanding.

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What benefits can I expect as a Branch Manager with your company?

As a Branch Manager, you can enjoy numerous benefits including competitive wages, health, dental, and vision insurance, a 401k plan, life and disability insurance, and a generous vacation policy. We also offer profit-based bonuses paid monthly to reward your hard work and dedication.

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Common Interview Questions for Branch Manager - $15.47 - $16.19/hr
Can you describe your leadership style as a Branch Manager?

When discussing your leadership style, be sure to highlight your approach to team collaboration, motivation, and maintaining a positive work environment. Give examples of how you have successfully led teams in the past, focusing on communication and fostering growth in your team members.

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How do you handle difficult customers as a Branch Manager?

Share specific strategies you use to de-escalate situations, including active listening, empathy, and finding a resolution that satisfies the customer while adhering to company policies. Relate a real experience where you successfully turned a negative situation into a positive outcome.

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What methods do you use to ensure team development and morale?

Discuss various practices such as regular feedback sessions, team-building activities, and providing opportunities for professional development. Mention the importance of recognizing achievements and cultivating an environment where team members feel valued and motivated.

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What strategies would you implement to increase customer retention?

Detail your approach to building relationships with customers and personalizing services to meet their financial needs. Mention the significance of follow-ups and loyalty programs in enhancing customer satisfaction and retention.

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How do you approach employee performance evaluations?

Explain your method for conducting regular evaluations that focus on constructive feedback. Discuss how you set clear performance goals, encourage self-assessment, and create action plans for improvement that support personal development.

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How do you stay updated on industry trends relevant to the Branch Manager role?

Communicate your commitment to continuous learning through professional networks, industry publications, and training sessions. Highlight specific resources you rely on to stay informed about changes that could impact your team and business.

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Describe a time when you had to adapt to change in the workplace.

Share a specific instance where you successfully navigated change, whether it's a new policy, technological update, or organizational restructure. Focus on your problem-solving skills and the impact your adaptability had on your team.

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What role does communication play in your management style?

Give examples of how open communication fosters trust and transparency within your team. Highlight how you use various communication methods to ensure everyone is informed and feels comfortable sharing their thoughts.

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Can you provide an example of how you achieved a significant goal as a Branch Manager?

Share a specific goal, such as increasing loan approvals or enhancing customer satisfaction metrics. Explain the actions you took to achieve this goal, the challenges faced, and the overall impact on the branch’s performance.

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How would you balance the needs of customers with company policies?

Discuss your ability to find a middle ground between customer satisfaction and adhering to company guidelines. Provide an example of a time you successfully navigated this balance, ensuring both customer needs and company standards were met.

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Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Performance Bonus
Paid Holidays
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
SALARY RANGE
$32,135/yr - $33,614/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 27, 2024

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