Principal, IT Business System Analysis

IT Business Systems Analysis Analyst

Location:  Mexico City (Hybrid)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As an IT Business Systems Analysis Analyst, MTOQRA Platforms Business Technology, you will be responsible for acting as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions. This will include identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives, making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology, researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices), and translating business requirements into application requirements.

You will work closely and in partnership with the Regulatory Affairs business stakeholders, internal and external IT service providers, and governance teams to ensure that the global platforms are aligned with the business needs, delivered within the agreed timelines, and compliant with Alcon’s policies and standards. You will contribute to creating business value, finding opportunities for value extraction from the global platforms, and implement methods to measure & analyze the value generated by these platforms.

In this role, a typical day will include:

• Liaise with key stakeholders (e.g., Business Techology Partner IT Leadership and Teams, Global Application Business Owners, Global Business Process Owners, IT Infrastructure and Support Teams, External Application Vendors, etc.) to ensure clear communications and effective and compliant solutions.
• Build and maintain positive relationships with key stakeholders to drive a partnership model and global application governance.
• Foster business-oriented and digital-ready culture, mindsets, and practices. 
• Build strong a understanding of business knowledge and customer experience.
• Provide proven experience supporting global applications with a desire for simplification and standardization, detailed process analysis and design, system architecture, technology standard adoption, and computer system validation (CSV)/computer software assurance (CSA) in a GxP environment.
• Able to conceptualize and articulate solutions within the existing framework of functionality and improve/innovate solutions where necessary to support future needs of the business.
• Apply knowledge of Agile, DevOps and Waterfall methodologies with adherence to these methodologies including the use of collaboration tools like Jira, Confluence, Bitbucket, etc.
• Experience in with Service NOW for application change control and incident management.
• Bridge the gap between technical teams and business stakeholders, translating complex application requirements and data into actionable business insights.
• Ability to multi-task and meet mutiple deadlines in a fast paced environment.
• Strong verbal and written communication skills, with an ability to communicate with all levels of the organization.
• Demonstrate a positive attitude and strong work ethic, a team player.
• At time when is required, basic project management skills are required such as setting up meetings, capture meeting notes, status, managing project timeline and financials.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)

• The ability to fluently read, write, understand and communicate in English
• Experience working with major industry technology platform such as SAP, Veeva, Salesforce and AWS.
• 5 Years of Relevant Experience.
• 5 years of application operational and implementation support in a global environment.
• Knowledge of key business processes supporting Regulatory Affairs e.g. Submssion, Registration Impact Assessment, Promotional & Advertsing Review, Medical Legal Review and Regulatory Intelligence along with associated application implementation practices and procedures.
• Business Analytics and GenAI
• PMP Certification
• Techology experience and knowledge – Veeva Systems and Anlaytics Visualization Solutions.
• Ability to fluently read, write, understand, and communicate in English.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to join a growing, early-stage organization built within a mature and stable global company.
• Friendly environment of work and a diverse and highly motivated team
  of individual professional development and possible professional growth within a newly created account.
• Truly international environment and daily interactions with colleagues and stakeholders from around the world.
• Attractive benefits and compensation package.
• Flexible hours and remote work possibilities (minimum 3 days per week off).

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.