Client Solutions Manager - X

As a Client Solutions Manager at Aleph, your main responsibilities include acting as a consultant for your clients on effective paid media strategies, optimizing campaign performance, and maintaining close communication with agencies and advertisers. You'll also handle troubleshooting, performance monitoring, and contributing strategic insights to help clients achieve their desired KPIs.

For the Client Solutions Manager role at Aleph, candidates should have a minimum of 1-2 years of media experience with a strong background in paid media campaign management and data analysis. Proficient English and Arabic skills are essential, and familiarity with Salesforce is preferred. Strong time management and a proactive attitude are also important.

Aleph prioritizes the development of its Client Solutions Managers by offering state-of-the-art workshops for the latest insights into digital advertising. You’ll also work in a dynamic and multicultural environment which encourages individuality and growth through collaboration and ongoing learning opportunities.

Soft skills that are particularly valuable for a Client Solutions Manager at Aleph include strong communication skills for engaging with clients, attention to detail for campaign management, and adaptability for thriving in a fast-paced industry. A positive attitude, coachability, and the ability to work collaboratively within diverse teams are key to success in this role.

At Aleph, we understand the importance of work-life balance and offer flexible work models including in-office, work-from-home, or hybrid arrangements. This flexibility allows you to thrive in your role as a Client Solutions Manager while accommodating your personal preferences and needs.

To optimize a client's campaign, I would start by analyzing the current performance metrics to identify areas for improvement. I'll also consult with the client to understand their goals in order to tailor strategies that align with their objectives. Continuous monitoring and adjusting the campaign based on real-time data will also ensure that we meet desired KPIs.

Absolutely! In my previous role, we encountered a situation where a client's campaign was underperforming. I promptly collaborated with internal teams to identify the issue, which turned out to be misconfigured targeting settings. After rectifying the settings and advising the client on best practices, we saw a marked improvement in their campaign performance.

Building relationships with agencies involves regular communication, understanding their needs, and providing valuable insights and recommendations. I would utilize data and performance reports to showcase the value of our services, ensuring that agencies feel supported and informed throughout our partnership.

I approach tight deadlines with careful prioritization and organization. I break down tasks into manageable segments, focus on the most pressing responsibilities first, and maintain open communication with my team to streamline processes. This way, I can remain calm and productive even under pressure.

My hands-on experience in media campaign management, along with my strong analytical skills and fluency in both English and Arabic, makes me a great fit. I thrive in collaborative environments and am committed to delivering excellent results, making me well-suited to support Aleph's clients effectively.

Effective communication with clients begins with active listening to understand their needs and goals. I prioritize clarity and transparency in all my interactions and make it a point to provide regular updates on campaign performance. Establishing scheduled check-ins also fosters open communication.

I find tools like Salesforce invaluable for tracking client interactions and performance metrics. Additionally, I utilize analytics platforms to measure campaign results and adjust strategies in real-time. These tools help me stay organized and make data-driven decisions.

When presenting strategies to stakeholders, I focus on clear and concise communication, backed by data and visuals to illustrate key points. I ensure that my presentation addresses their specific concerns and objectives, inviting feedback and encouraging an interactive discussion to foster engagement.

I have hands-on experience managing various paid media campaigns, where I focus on optimizing ad targeting, budget allocation, and monitoring analytics to drive performance. My goal is always to maximize ROI for the clients while aligning with their overall marketing strategy.

I stay updated with the latest trends in digital advertising by actively following industry news, participating in webinars, and engaging in professional development workshops. Being part of industry groups and forums also allows me to exchange ideas and best practices with peers.