Field Service Manager MidWest

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job…

As an integral member of our team, you will play a pivotal role in ensuring the execution and customer satisfaction of field service jobs in the region. You will have the opportunity to manage and develop field service technicians, contributing to the overall success and growth of our organization. Currently, this is a hybrid opportunity located in the Midwest region of the U.S.

We are considering candidates who live within driving distance of our service centers in Greenwood, IN, or Des Moines, IA

Responsibilities include:

• Ensure regional customer requests are handled promptly.

• Prepare, send, and follow up on quotations.

• Create, communicate, and execute job order plans.

• Assign field service personnel and manage requests from other regions.

• Monitor job progress to ensure customer satisfaction and quality work.

• Complete and send field paperwork on time.

• Review and follow up on field service reports.

• Plan regional capacity and make recruiting recommendations.

• Maintain training, development, and career path programs for field service employees.

• Promote an improved service culture in the region.

• Evaluate, critique, and discipline field service team members.

• Recommend and maintain regional investments and tools.

• Work closely with Alfa Laval Service Sales, Capital Business Units, and other Service Operations teams.

• Maintain and review regional service metrics.

What you know:

• Post high school technical education/ experience an associate or bachelor’s degree preferred.

• Minimum 2 years of professional field technical expertise and 3 years as Field Service Manager having direct reports.

• Experience with Alfa Laval branded products.

• Good communication and presentation skills, with proficiency in English both oral and written.

• Leadership skills.

• Customer service.

• Computer and digital competence.

• Travel required is 50%.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What’s in it for you?

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $95,000.00 to $110,000.00.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in USA or have an established presence in the area. ​

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer