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Ramp Supervisor

Job Description:

Job Description: 

Ramp Supervisors are responsible for leading flights for the smooth and safe operation of airport ground handling services, ensuring that flights depart and arrive on schedule, and that passengers and cargo are handled efficiently and securely. 

 

Alliance Ground International is a cargo and aviation services company operating in over 50 cities across North America, with a 45-year legacy in aviation. Our strong reputation in cargo, ground services, and hospitality forms the bedrock of our success. As we continue to expand, we seek the industry's finest talents, where the sky is the limit. 

 

Essential Job Duties: 

  • Supervise agents and leads on each shift to ensure all proper procedures are followed in a safe, efficient manner. 

  • Mentor and coach agents and leads and conduct on-the-job training. 

  • Guide inbound/outbound airplanes to and from the gate. 

  • Transport, load and unload passenger baggage, cargo, and mail. 

  • Clean aircraft passenger cabins between flights and stock aircraft with needed supplies. 

  • Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories. 

  • Be on time, be prepared, and be safe. 

 

Additional Job Responsibilities: 

  • Assist with creating and managing the staffing schedule to ensure adequate coverage for each flight.  

  • Other duties as assigned: Be flexible and willing to perform any other tasks or responsibilities as required by the company to meet operational needs. 

 

Qualifications: 

  • Prior work experience 

  • Education 

  • Certification/licenses (if applicable) 

  • Airport Badge/Security Clearance (if applicable) 

 

Physical Requirements: 

  • Ability to lift 50 pounds (23 kg) on a regular basis. 

  • Carry heavy items up and down jetway stairs. 

  • Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods. 

  • Work outside in all types of weather, around jet and machinery noises 

 

Schedule: 

Alliance Ground International operates twenty-four hours a day, seven days a week. AGI requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays or cancellations. Applicants must be able to work on weekends, (Friday, Saturday, and Sunday) and holidays. Strict adherence to company attendance policies is expected and enforced. 

 

Benefits: 

We provide competitive wages, comprehensive training and career advancement opportunities, as well as a full benefit plan. 

$20.00/hr

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Average salary estimate

$41600 / YEARLY (est.)
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$41600K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Ramp Supervisor, Alliance Ground International

Are you ready to take to the skies with Alliance Ground International as a Ramp Supervisor? Located in bustling Baltimore, MD, this role is all about ensuring that our flights operate smoothly and safely while supervising a dedicated team of agents and leads. At Alliance Ground International, we’re proud of our 45-year legacy in aviation, and we continue to thrive thanks to our commitment to exceptional cargo and ground services. As a Ramp Supervisor, you will coach and mentor your team, ensuring everyone is following safety procedures while efficiently handling passenger baggage, cargo, and mail. Not to mention, you’ll guide airplanes to and from the gate and handle heavy equipment. With every shift, you’ll play an essential role in cleanliness by ensuring cabins are stocked with supplies and ready for passengers. You’ll need to be flexible since our operation runs 24/7, which often includes weekends and holidays. The job requires physical stamina: lifting heavy items, climbing stairs, and being outdoors in various weather conditions. But don’t worry, we offer competitive wages starting at $20.00/hr, along with training and career advancement opportunities. If you’re passionate about aviation and are looking for more than just a job, then become a part of our team at Alliance Ground International, where the sky is truly the limit!

Frequently Asked Questions (FAQs) for Ramp Supervisor Role at Alliance Ground International
What are the primary responsibilities of a Ramp Supervisor at Alliance Ground International?

As a Ramp Supervisor at Alliance Ground International, your main responsibilities include supervising ground agents, ensuring safe and efficient handling of luggage and cargo, guiding aircraft to and from gates, and training team members. You’ll also manage shift schedules and maintain clean aircraft cabins before every flight, all while operating various heavy equipment to support airport operations.

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What qualifications do I need to become a Ramp Supervisor at Alliance Ground International?

To be a successful Ramp Supervisor at Alliance Ground International, prior work experience in a similar environment is essential. You may also need to meet certain educational or certification requirements, as well as secure an airport badge or security clearance. A strong emphasis on teamwork and communication skills is necessary for mentoring and guiding your team effectively.

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What does a typical day look like for a Ramp Supervisor at Alliance Ground International?

A typical day as a Ramp Supervisor at Alliance Ground International involves supervising the team to ensure that all flight operations run smoothly. You'll start your shift by reviewing the flight schedules, then oversee the loading and unloading of baggage and cargo, provide on-the-job training, and ensure compliance with safety protocols. Keeping the planes ready for passengers is also key.

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How does the work environment differ for Ramp Supervisors at Alliance Ground International?

The work environment for Ramp Supervisors at Alliance Ground International is dynamic and fast-paced, often within airport grounds. You will work outdoors in different weather conditions and near busy aircraft and ground vehicles. This role is physically demanding, requiring mobility and the ability to lift heavy items regularly, ensuring that you stay active throughout your shifts.

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What benefits does Alliance Ground International offer to Ramp Supervisors?

Alliance Ground International offers several benefits to their Ramp Supervisors, including competitive wages starting at $20.00/hr, comprehensive training programs, opportunities for career advancement, and a comprehensive benefits plan. Additionally, they promote a diverse and inclusive work environment, ensuring that all employees feel valued and supported.

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Common Interview Questions for Ramp Supervisor
Can you describe your experience in supervising a team in a fast-paced environment?

When answering this question, provide specific examples of your previous supervisory roles. Highlight how you managed team dynamics, improved safety protocols, or led your team through challenges. Emphasize communication skills and your ability to motivate team members, as these are crucial for a Ramp Supervisor.

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What steps do you take to ensure safety during ground handling operations?

Discuss your understanding of safety protocols and your experience in implementing them. Explain how you provide training and resources to your team to ensure compliance, and highlight any specific safety measures you've taken to address past incidents or challenges in your previous roles.

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How would you handle a conflict between team members during a shift?

Focus on your conflict resolution skills here. Describe a situation where you successfully mediated a conflict, highlighting your approach to listening, facilitating a discussion, and finding common ground. Emphasize the importance of maintaining a positive work environment for the safety and efficiency of operations.

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What strategies would you adopt to meet operational demands during peak periods?

Talk about your proactive planning strategies, such as flexible scheduling, the need for effective communication, and ensuring that your team is adequately trained to handle increased workloads. Mention your experience with prioritizing tasks to ensure that both cargo and passenger safety remain intact even during high-pressure situations.

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Describe a time when you had to make a quick decision under pressure.

Use a specific example where your quick thinking led to a positive outcome. Discuss the situation, the factors you considered, and the results of your decision. Stress your ability to remain calm and collected while addressing immediate challenges, an essential trait for a Ramp Supervisor.

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How do you ensure proper training and development of your team?

Explain your approach to mentoring team members and the importance of continuous training in your leadership style. Discuss any specific training programs you've implemented and how you tailor the training to meet both individual and operational needs, ensuring your team is always prepared for their roles.

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What do you think are the most important qualities for a Ramp Supervisor?

Highlight key qualities such as leadership, communication, problem-solving skills, and a strong focus on safety standards. Discuss how these attributes influence team performance and operational success, making you a suitable candidate for the Ramp Supervisor position.

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How would you handle a flight delay affecting your team’s operations?

Discuss your ability to adapt and reorganize priorities in the face of delays. Emphasize the importance of clear communication with your team and maintaining morale. Mention strategies you’d employ to ensure that ground handling remains efficient despite the challenges of a delay.

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What experience do you have with operating heavy equipment?

Provide a brief overview of your previous experience in operating heavy machinery, including any specific certifications or training you possess. Discuss the importance of safety and efficiency when operating equipment to ensure the safe handling of cargo and passenger baggage.

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Why do you decide to apply for the Ramp Supervisor position at Alliance Ground International?

Use this opportunity to express your enthusiasm for the aviation industry and your admiration for Alliance Ground International's reputation. Talk about your desire to contribute to a team that values efficiency and safety while sharing your personal motivation for the Ramp Supervisor role and how your skills align with their mission.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 16, 2025

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