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Director of Operations - Security

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal® is hiring a Director of Operations. As Director of Operations, you will manage multiple Client and Operations Managers to ensure client satisfaction and optimal Security Professional performance at multiple client sites that fall under our remote managed business. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

The ideal candidate has the following:

  • A great record of successful client engagements
  • Experience and a history of mentoring multiple leaders
  • Experience in managing large security teams
  • Ability to travel to multiple client sites daily

Salary Range: $70,000 - $90,000

 

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

  • Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
  • Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
  • Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
  • Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
  • Identify and mitigate security risks; develop and implement security protocols, training and response plans
  • Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Financial Performance and Growth:

  • Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
  • Collaborate with leadership to drive organic business growth within existing client operations

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

 

QUALIFICATIONS (MUST HAVE):

  • Must possess one or more of the following:
    • Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
    • Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
    • High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
  • Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
  • Minimum of two (2) years of experience driving operational goals and metrics
  • Minimum of two (2) years of experience in successfully building and developing teams
  • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
  • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
  • Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Law enforcement, military and/or contract or proprietary security services experience
  • Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1368446
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CEO of Allied Universal
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Steve Jones
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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Director of Operations - Security, Allied Universal

Are you ready to take your career to the next level? Join Allied Universal® as a Director of Operations - Security in the vibrant city of Seattle! Here, you'll oversee Client and Operations Managers and ensure that our Security Professionals deliver optimal performance across multiple sites within our remote managed business. At Allied Universal®, we believe in building strong employee engagement, which drives operational metrics and allows us to provide world-class services across various sectors like healthcare, commercial real estate, government, and hospitality. Your role will be vital as you guide a team with your leadership and strategic vision, fostering an inclusive workplace that prioritizes teamwork and professional growth. You’ll engage closely with clients, understanding and addressing their security needs while implementing action plans for operational improvements. Your knack for analyzing data from Allied Universal's Business Intelligence Platform will be crucial as you work to maximize efficiency. If you have a solid background in management, especially in high-volume environments, such as a service industry, and possess strong leadership skills, we want to hear from you! As you navigate your task of mentoring teams and expanding client relationships, you’ll also be instrumental in enhancing financial performance. Your strategic thinking and insight will drive our organic business growth while ensuring we stay committed to our core values of agility, reliability, and integrity. Embark on this exciting journey with us, where your contributions will help shape not just your career, but the future of Allied Universal®!

Frequently Asked Questions (FAQs) for Director of Operations - Security Role at Allied Universal
What are the main responsibilities of the Director of Operations - Security at Allied Universal®?

As the Director of Operations - Security at Allied Universal®, your primary responsibilities include managing multiple Client and Operations Managers, ensuring high client satisfaction, driving operational metrics, and promoting employee engagement. You will lead a team, analyze operational data to maximize efficiency, mitigate security risks, and collaborate with leadership to improve financial performance and grow the business organically.

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What qualifications are needed to apply for the Director of Operations - Security position at Allied Universal®?

To qualify for the Director of Operations - Security role at Allied Universal®, candidates must possess a Bachelor’s degree in criminal justice, business, or a related field along with three years of management experience in a high-volume workforce environment, or equivalent qualifications with greater experience. Strong leadership skills, proficiency in business intelligence tools, and a basic understanding of financial principles are also essential.

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How does the Director of Operations - Security enhance employee engagement at Allied Universal®?

The Director of Operations - Security at Allied Universal® enhances employee engagement by fostering a collaborative and inclusive work environment, mentoring teams, recognizing achievements, and ensuring professional development. By cultivating a culture of safety and teamwork, you will help your team feel valued and supported, which in turn drives productivity and client satisfaction.

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What types of sectors does the Director of Operations - Security at Allied Universal® work with?

In the role of Director of Operations - Security at Allied Universal®, you will work across various sectors, including healthcare, commercial real estate, government, and hospitality. Your ability to tailor security solutions to meet the needs of diverse clients will be key to delivering exceptional service and building strong relationships.

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What is the salary range for the Director of Operations - Security position at Allied Universal®?

The salary range for the Director of Operations - Security position at Allied Universal® is between $70,000 and $90,000. This range reflects the level of expertise and experience required for the role.

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Common Interview Questions for Director of Operations - Security
Can you describe your leadership style as a Director of Operations - Security?

In answering this question, emphasize your approach to leadership, such as being collaborative, inclusive, and focused on team development. Discuss how you foster communication and accountability while driving operational success.

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How have you driven operational improvements in your previous roles?

Sharing specific examples where you implemented corrective action plans and used data analysis to enhance efficiency will showcase your capability. Highlight the tools you used and the measurable impacts of your efforts.

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What strategies do you use to maintain positive client relationships?

Discuss the importance of understanding clients’ security needs, regular communication, and being proactive in addressing potential issues. Providing concrete examples of successful client engagements will strengthen your answer.

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How do you handle conflict within your team?

Explain your conflict resolution approach, focusing on open communication and collaboration. Provide an example of a time you successfully mediated a conflict and how it ultimately strengthened the team dynamic.

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What experience do you have with financial management in operational settings?

Detail your experience managing budgets, controlling expenses, and driving revenue growth. Specific results from your past roles will help illustrate your proficiency with financial performance metrics.

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Can you give an example of how you've successfully built a large security team?

Share your experience in recruiting, training, and leading teams effectively. Discuss how you prioritize developing talent and ensuring that the team is aligned with the company’s goals.

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What steps do you take to ensure compliance with regulatory requirements?

Outline the compliance measures you implement, including regular audits, training, and staying updated on regulations. Providing a specific instance where your oversight led to compliance or improved safety will be beneficial.

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How do you measure the success of your operations?

Discuss the key performance indicators (KPIs) you prioritize, such as client satisfaction, employee engagement metrics, and financial performance. Share how you analyze data to drive decision-making.

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What technology or tools do you find most effective for managing operations?

Mention your experience with business intelligence platforms and other software tools used for metrics analysis and reporting. Highlight how these tools facilitate your operational decision-making.

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How do you infuse company values into your daily operations?

Illustrate how you integrate Allied Universal®'s core values of agility, reliability, and safety into team operations through daily practices, communication, and leadership. Providing real-life examples will strengthen your response.

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Purpose There for you®, serving and safeguarding customers, communities, and people around the world. Vision Be the world’s most trusted services partner. Mission Allied Universal®, through its unparalleled customer relationships, provides proacti...

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Full-time, remote
DATE POSTED
April 18, 2025

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