Senior CRM Tech Manager

As a Senior CRM Tech Manager at Almedia, you will oversee the integration and optimization of CRM systems such as CleverTap. Your responsibilities include analyzing CRM campaign data to uncover optimization opportunities, collaborating with product and development teams, and leveraging your expertise in HTML, SQL, and a coding language to support system functionalities and troubleshoot issues.

The Senior CRM Tech Manager role at Almedia requires solid industry experience working with CRM systems (like CleverTap), email, push notifications, and in-app messaging. A foundational understanding of software development principles, proficiency in at least one coding language, and strong analytical skills to interpret complex data are crucial for success in this position.

Almedia provides a clear path for growth, whether your goal is to become a future leader or excel as a specialist. We value feedback from our team members and offer opportunities to enhance your skill set, particularly in the innovative and rapidly evolving Ad-Tech space.

In the Senior CRM Tech Manager role at Almedia, you'll work extensively with CRM systems like CleverTap and utilize technologies such as HTML, SQL, and various API integrations. Furthermore, you'll evaluate and implement new CRM tools to enhance capabilities and drive user engagement.

Almedia is not just another tech company; we boast an innovative and high-growth environment that's been profitable from day one. Our collaborative and inclusive culture encourages feedback, values diversity, and promotes work-life balance with flexibility in working arrangements.

Certainly! When answering this question, focus on specific projects where you've implemented or optimized CRM systems like CleverTap. Highlight the strategies you employed, the outcomes achieved, and how you ensured seamless integration within your team's workflow.

Start by explaining your methodical approach to troubleshooting. Discuss specific tools and techniques you employ to diagnose issues, as well as your experience leveraging technical skills in HTML and SQL to resolve challenges effectively.

For this question, detail the objectives, strategies, and technologies used in the campaign. Share quantifiable results, such as engagement rates or user growth, and emphasize the collaborative efforts with your team to achieve success.

Discuss the tools and analytics methods you typically use for data analysis. Explain how you interpret complex data sets and translate them into actionable strategies to enhance user engagement and campaign effectiveness.

Illustrate your collaborative efforts by providing examples where your communication skills made a difference in aligning CRM initiatives with product requirements. Emphasize the importance of teamwork in achieving common goals.

Showcase your organizational skills by discussing the techniques you use to prioritize tasks based on urgency and impact. Highlight past experiences where your prioritization led to successful outcomes, especially in projects with tight timelines.

When responding, mention the languages you are proficient in and provide instances where you've applied those skills in CRM settings. This could include scripting for automation or creating custom solutions.

Talk about your process for understanding the overarching business objectives and how you develop CRM strategies that reflect those goals. Describe your experience in setting key performance indicators (KPIs) to measure success.

Share your thoughts on emerging trends within CRM technology, particularly in the Ad-Tech industry. Discuss how you see advancements shaping customer engagement and how you plan to stay ahead of these trends.

Express genuine interest in Almedia's mission and values. Talk about the innovative culture and the opportunity to work in a profitable, dynamic company. Mention how your personal values align with the company's vision for user engagement and customer relationships.