Operations & Visual Manager - Brea Mall

The Operations & Visual Manager at Alo is responsible for bringing the operational and visual strategy to life within the store. Key duties include overseeing inventory management, ensuring visual merchandising standards, assisting with labor scheduling, and collaborating on budget management with the General Manager. This role is crucial for maintaining a customer-ready environment and facilitating seamless store operations.

To succeed as the Operations & Visual Manager at Alo, candidates should possess 3-5 years of retail or related industry leadership experience. Strong communication skills, proficiency in MS Office, and the ability to manage multiple tasks in a fast-paced environment are essential. Moreover, candidates should align with Alo’s mission and demonstrate physical capability to handle store operations effectively.

Daily tasks for the Operations & Visual Manager at Alo include supervising operational execution, managing inventory accuracy, leading visual merchandising efforts, and ensuring a clean and inviting store environment. This role also involves coaching team members, managing the budget, and collaborating with the General Manager on operational strategies to enhance store performance.

An Operations & Visual Manager at Alo will thrive in a lively retail environment where teamwork and proactive communication are valued. The role requires constant movement around the store, engaging with guests and team members. The culture at Alo is centered around mindful living, making it a rewarding experience to contribute to the well-being of the community.

Alo offers a robust benefits package for the Operations & Visual Manager, including a generous employee discount, healthcare options, a 401K plan with matching, free access to Alo Moves yoga classes, and additional perks like monthly store incentives and clothing allowances. You'll also have opportunities for personal and professional growth, enhancing both your career and personal wellness.

When prioritizing tasks as an Operations & Visual Manager, focus on customer readiness and align daily operations with strategic goals. Begin by assessing immediate needs, such as visual merchandising tasks that enhance the customer experience, then plan inventory management and labor scheduling around those priorities.

In managing inventory accuracy issues, I always emphasize data analysis. First, I identify discrepancies through thorough checks, then collaborate with the team to understand root causes, which may involve revisiting processes or training staff to align with best practices to enhance accuracy.

To implement visual standards effectively, I conduct regular training sessions for the team and establish clear guidelines. I also use performance data to assess which displays drive sales best, continually adapting the visual layout to reflect seasonal offerings and customer preferences.

In coaching my team, I practice a hands-on approach combined with regular feedback sessions. I set specific, achievable goals along with KPIs and encourage team members to express their individual career aspirations, allowing me to tailor development opportunities that align with both their goals and the company’s objectives.

When handling team conflicts, I prioritize open and honest communication. I would arrange a private meeting with the individuals involved to discuss their perspectives, guiding them towards a collaborative resolution, ensuring that team morale and productivity are maintained throughout the process.

Ensuring a safe and clean work environment begins with setting clear hygiene standards and conducting regular checks. Compliance training is also crucial; I emphasize proactive measures so that every team member feels accountable for maintaining our standards for cleanliness and safety every day.

Essential tools for effective operations management include inventory management systems, scheduling software, and performance tracking tools. These help streamline processes, provide real-time data, and enable informed decision-making, ensuring operations run smoothly and efficiently.

Incorporating customer feedback into operational improvements is vital. I regularly review customer feedback surveys and direct comments to identify common themes, then communicate this information to the team and devise actionable strategies to implement necessary changes swiftly.

My approach to long-term planning involves analyzing past performance data and forecasting future trends. I engage in strategic discussions with the management team to set ambitious yet attainable goals, ensuring that our operational strategies align with both short-term needs and long-term business objectives.

When faced with changes in retail demands, I remain agile. For instance, during a sudden shift in consumer preferences, I quickly revised our inventory strategy and collaborated with our merchandising team to refocus on trending products, ensuring our store adapted effectively to meet customer expectations.