Sales & Service Lead - Fashion Valley

The Sales & Service Lead at Alo Yoga is responsible for delivering exceptional guest experiences, leading a team, analyzing sales performance reports, and strategizing actions for improvement. This includes providing technical product education, assessing guest connections, and ensuring effective sales coverage on the floor.

To qualify for the Sales & Service Lead position at Alo Yoga, candidates should have a minimum of 2 years in a client-centric sales environment, proven leadership skills, and excellent communication abilities. A positive attitude, enthusiasm, and a desire to support team growth are also essential.

The Sales & Service Lead role at Alo Yoga is a full-time position that requires 32-40 hours of work per week. Candidates should have open availability for variable shifts, including peak days and weekends, especially during the holiday season.

As a Sales & Service Lead at Alo Yoga, you can look forward to several benefits, including a generous employee discount on products, free access to Alo Moves, competitive medical and dental plans, a clothing allowance, 401K with matching, and monthly store incentives.

The Sales & Service Lead plays a pivotal role in enhancing the guest experience at Alo Yoga by leading the team to engage and educate guests, ensuring a warm and inviting environment, and creating strategies that promote genuine connections with customers.

To prioritize tasks effectively, I assess the immediate needs of the team and guests while aligning them with sales objectives. I ensure that critical tasks, such as guest engagement and staff development, are addressed first, followed by operational duties.

In my previous roles, I focused on building relationships with customers through active listening and product knowledge. By addressing their specific needs, I ensured a personalized shopping experience that kept customers coming back.

I believe in fostering an inclusive environment where team members feel valued. I would use recognition, regular feedback, and team-building activities to motivate and encourage high performance and a sense of camaraderie.

In handling difficult customers, I listen carefully to their concerns, apologize for any inconvenience, and work toward a resolution that aligns with both the customer's needs and the company’s policies. Maintaining professionalism is key.

I have experience analyzing sales reports to identify trends and areas for improvement. By leveraging this data, I can develop targeted action plans that focus on increasing sales and enhancing the guest experience.

During a busy holiday season, I implemented a staggered staffing schedule while ensuring training provided for peak sales tasks. This approach helped manage customer flow and resulted in increased sales and positive feedback from guests.

I ensure my team is trained in product knowledge and customer engagement techniques and I provide ongoing feedback. Creating a culture where every team member feels accountable for customer service is crucial.

Leading by example means embodying the values and principles of the company in every interaction. I aim to inspire my team through professionalism, dedication, and a positive attitude, showing them how to set the standard.

I plan to build customer relationships by engaging them in conversations, remembering their preferences, and providing personalized recommendations, contributing to customer loyalty and repeat business.

My passion for retail and excellent leadership skills align perfectly with Aly Yoga's mission. I have a strong background in ensuring a positive guest experience and developing a collaborative team environment, making me an ideal fit.