Operations Associate (Full-Time) - Oakbrook Center

The Operations Associate at Alo Yoga is primarily responsible for managing inventory processes, ensuring inventory accuracy, and supporting key operational tasks such as shipment processing and sales floor recovery. This role also champions visual standards and maintains a safe, inviting store environment.

To be qualified for the Operations Associate position at Alo Yoga, candidates should have at least 1 year of experience in a customer-centric and operational role, the ability to lift up to 50 pounds, and a passion for exceptional customer service. Being self-motivated and a team player who aligns with Alo’s principles is also essential.

As a full-time Operations Associate at Alo Yoga, you'll need to have open availability seven days a week, with work hours ranging between 32 to 40 hours. It’s important to note that during the company’s Blackout period, specifically from Thanksgiving through the first week of January, availability is essential.

Alo Yoga offers a supportive environment for its Operations Associates, providing training in inventory management, team collaboration, and customer service best practices. Associates are encouraged to seek guidance from experienced team members to help them excel in their roles.

Operations Associates at Alo Yoga can look forward to a generous employee discount, access to mental health resources, medical, dental, and vision plan options, and participation in a 401K with company matching. Additional perks include a monthly store incentive and free yoga classes.

In your response, share specific experiences where you successfully managed inventory, focusing on accuracy and efficiency. Highlight any systems you used and how you resolved discrepancies, ensuring that you convey your attention to detail.

Talk about your methods for organizing tasks by urgency and importance. Emphasize your ability to maintain flexibility, ensuring guests are always prioritized while managing operational responsibilities.

Articulate your philosophy on customer service, focusing on the importance of creating exceptional experiences and how you analyze feedback to improve relationships with clients at Alo Yoga.

Explain how you would approach resolving the issue professionally. Focus on your communication skills and how you seek to understand others' perspectives while fostering collaborative solutions.

Share a specific challenge that demonstrates your problem-solving skills and ability to work effectively within a team. Provide details about your role and the outcome as a result of your contributions.

Discuss the processes or systems you implement to ensure a tidy environment, ranging from daily routines to team accountability, all aimed at creating an inviting space for customers.

Express your passion for mindful movement and retail, along with how Alo Yoga’s values align with your personal beliefs. Share your excitement about contributing to a brand that promotes well-being.

Talk about ways you find engagement in routine tasks, such as setting personal goals, forming connections with coworkers, or understanding the impact of your work on customer experiences.

Share a specific example of a process you identified as needing improvement, detailing the steps you took to enhance it and the positive results that followed.

Discuss how effective visual merchandising aligns with customer engagement and sales performance, sharing any examples of how you've contributed to impactful visual strategies.