Operations Lead (Full-Time) - Waterside Shops

The Operations Lead at Alo in Naples, FL, is responsible for overseeing key operational functions, including inventory management, shipment processing, and sales floor replenishment. You will work closely with the Operations & Visual Manager to ensure operational efficiency, maintain high visual standards, and drive profitability. Additionally, you'll lead and coach the operations team, fostering a culture of growth and development.

To qualify for the Operations Lead position at Alo, you should have at least 2 years of experience in a client-centric sales environment. Strong leadership capabilities and excellent decision-making skills are essential. Ideal candidates also exhibit high energy, enthusiasm, and self-motivation, along with excellent communication skills. A passion for Alo's guiding principles and a commitment to providing exceptional customer experiences are crucial.

As the Operations Lead at Alo, you will directly oversee operations associates, actively participating in the recruitment and development of talent. You will use performance evaluation tools to provide ongoing feedback, fostering individual growth and improvement. By setting an example and motivating your team, you’ll create an environment that encourages learning and success.

Working as an Operations Lead at Alo comes with a host of perks! You’ll enjoy a generous employee discount on Alo Yoga products and access to Alo Moves for free streaming fitness classes. Full-time employees also receive competitive medical, dental, and vision plans, a 401K with company matching, monthly store incentives, and a clothing allowance. Plus, you’ll have the opportunity to participate in free yoga classes!

The Operations Lead role at Alo is full-time, requiring 32 to 40 hours per week. Candidates must have open availability to accommodate variable shifts, including peak days and weekends. It's essential to be available throughout the company’s Blackout period, from American Thanksgiving through the end of the holiday season. Flexibility and commitment to the business's needs are key to success in this role.

When discussing inventory management, emphasize your methodical approach to maintaining accuracy and reducing shrink. Share examples of how you've implemented effective inventory processes in previous roles, and demonstrate your analytical skills in identifying root issues and suggesting solutions.

Highlight your leadership style, focusing on communication and motivation. Provide examples of how you create an engaging and fun work atmosphere while supporting individual growth. Stress the importance of leading by example and cultivating a team that feels valued and empowered.

Use the STAR method to frame your response: outline a specific situation, the task you were responsible for, the actions you took, and the results achieved. Highlight your proactive approach and the positive impact it had on the business's operations and overall performance.

Discuss your experience with financial reporting and controlling costs. Share examples of how you've used metrics to analyze spending patterns and make informed decisions to keep expenses in line with budget objectives.

Explain your belief in the importance of customer service and how you ensure your team is trained to deliver excellent guest experiences. Share specific practices you've implemented to maintain high standards, such as ongoing training and soliciting feedback from customers.

Choose a relevant example where you quickly identified and resolved an operational challenge. Emphasize your analytical skills and how you collaborated with the team to implement changes and avoid future problems.

Discuss your approach to performance evaluations, emphasizing the importance of regular feedback and constant communication. Provide insights into how you set clear goals and use performance metrics to evaluate and guide team members' development.

Describe how visual merchandising impacts the customer experience and the sales process. Provide examples of successful visual merchandising strategies you've executed and how they resonate with the brand and drive customer engagement.

Express your understanding of company values and mission, particularly regarding Alo's focus on mindful movement. Illustrate how your own values align with those of the company, and share examples of how embodying these values can positively influence team culture and guest experience.

Share your personal organizational strategies and tools you use to prioritize tasks effectively. Highlight your agility in adapting to changing priorities while ensuring that essential responsibilities are met without compromising quality.