Assistant General Manager, South Bay - San Francisco

As the Assistant General Manager at Equinox in South Bay - San Francisco, you will play a pivotal role in leading our front desk operations, managing maintenance, and overseeing the kids' club departments. Your responsibilities include hiring staff, conducting performance evaluations, and ensuring that our team meets the high standards set by the Equinox brand. Additionally, you’ll focus on enhancing customer service, managing safety and security protocols, and collaborating closely with the General Manager on sales and departmental goals.

To be considered for the Assistant General Manager position at Equinox in South Bay - San Francisco, candidates should have 1-3 years of management experience in an operational setting, as well as strong verbal and written communication skills. It's beneficial to have a background in customer service and some financial management experience. A Bachelor’s Degree is preferred, but not mandatory. The ideal candidate is an effective communicator with great time management skills who thrives in a fast-paced environment.

The salary for the Assistant General Manager role at Equinox in South Bay - San Francisco ranges from $70,000 to $80,000 annually. In addition to a competitive salary, you will also enjoy industry-leading commission opportunities, benefits, and perks associated with a complimentary club membership.

At Equinox, the role of Assistant General Manager is seen as a stepping stone to greater responsibilities, including becoming a General Manager or Multi Manager. The company fosters a culture of growth and development, allowing ambitious individuals to climb up the career ladder while continually learning and honing their leadership skills in a passionate, dynamic environment.

The culture at Equinox is built on collaboration, passion for high performance, and community support. As an Assistant General Manager, you will be part of a diverse team that values each member’s contribution and emphasizes a team approach at every level. There is a strong focus on inspiring and motivating one another to achieve not only personal, but also collective success, creating an engaging and supportive workplace.

To address an underperforming team member, I would first initiate a private conversation to understand any underlying issues. I would provide constructive feedback, set clear expectations, and collaboratively establish a development plan to help the individual improve. Regular follow-ups would ensure they feel supported, and I would celebrate improvements to motivate them further.

I believe that excellent customer service starts with a culture of care and training. I would ensure all staff are well-trained in communication and problem-solving skills. Regular team meetings would help reinforce the importance of customer service, and I would encourage staff to share customer feedback and success stories to keep morale high and everyone focused on member satisfaction.

My approach to staff training focuses on mentorship and continuous learning. I would create structured training programs that include hands-on training, workshops, and regular feedback sessions. I believe in empowering team members with the tools they need to succeed, thus promoting a culture of personal and professional growth within the club.

In giving performance evaluations, I believe in a balanced approach that includes both quantitative metrics and qualitative feedback. I would set specific, measurable goals at the beginning of the evaluation period and revisit them together during the review. Providing constructive feedback with actionable recommendations is key, and I always encourage open dialogue to make it a two-way conversation.

Prioritizing tasks in a dynamic environment requires effective time management and organization. I rely on tools like to-do lists and prioritization frameworks that help me identify what needs immediate attention versus long-term goals. Regular review of ongoing projects and delegate tasks as necessary ensures that I consistently meet deadlines and maintain high standards of service.

I have hands-on experience with managing budgets in both payroll and supply purchasing. I track expenditures against the allocated budget regularly, forecast future needs to avoid overspending, and adjust as necessary. I believe in transparent communication with my team about budgetary constraints to ensure everyone understands the importance of maximizing resources.

Motivating my team is achieved through recognition, communication, and opportunities for growth. I make it a point to celebrate accomplishments, however small, and provide continuous positive reinforcement. Regular team meetings to discuss goals, progress, and any challenges ensure that we work collaboratively, which strengthens our bond and keeps everyone motivated toward success.

When implementing a significant policy change, I ensured transparency by communicating the reasons behind the change clearly to my team. I sought input and feedback, addressing concerns, and adapted the implementation plan accordingly to accommodate suggestions. This inclusive approach minimized resistance and facilitated a smoother transition.

The Equinox brand is defined by its commitment to excellence in health and fitness, innovative lifestyle experiences, and a strong community bond. I would uphold this brand by embodying its values daily, from ensuring superior service and inspiring my team to invest in their development, to actively engaging with members and fostering a positive community atmosphere.

Handling customer complaints involves active listening, empathy, and swift resolution. I would first listen to the customer's concerns without interruption, acknowledging their feelings. Then, I would apologize for their experience and work collaboratively to find a resolution that meets their needs while adhering to company policies. Following up ensures they feel valued and enhances customer loyalty.