Data Entry / Customer Service Agent

As a Data Entry / Customer Service Agent at Signal Tru Brand, you will be responsible for accurately inputting and updating data into our company databases, verifying data discrepancies, maintaining organized electronic and paper files, and ensuring data integrity. Additionally, you’ll assist in generating reports based on your findings and collaborate with various departments to maintain data accuracy. This role involves regular quality checks to ensure completeness and accuracy, making attention to detail essential.

To excel as a Data Entry / Customer Service Agent at Signal Tru Brand, candidates should have a high attention to detail and accuracy, strong typing skills, and familiarity with data entry software. Basic knowledge of Microsoft Office Suite, particularly Excel, is also required, along with excellent organizational and time management skills. Strong communication skills are essential for effective collaboration with other departments.

Signal Tru Brand offers a competitive pay range for the Data Entry / Customer Service Agent role, from $17.00 to $26.50 per hour. This translates to an annual salary of approximately $36,000 to $56,000, reflecting our commitment to rewarding talent and hard work in a supportive environment.

Data Entry / Customer Service Agents at Signal Tru Brand enjoy a comprehensive benefits package that includes competitive salaries, health, dental, and vision insurance, as well as paid time off and holiday benefits. Moreover, we are committed to supporting your career with opportunities for advancement and professional development in a friendly and inclusive team setting.

Yes, the Data Entry / Customer Service Agent position at Signal Tru Brand is an onsite role based in Reno, NV. This allows for effective collaboration with colleagues and fostering a strong team environment as we work together to achieve our goals.

In your response, highlight specific data entry software you’ve used in past roles. Discuss any relevant tasks you've completed, such as managing databases or correcting discrepancies, showcasing your capability to adapt to different tools.

Share techniques you use to maintain accuracy, such as proofreading data before submission, using checklists, or performing quality checks. Emphasize your attention to detail and any experience implementing these practices.

Provide a specific example where you successfully prioritized tasks. Discuss how effective time management and organizational skills helped you maintain quality while handling diverse responsibilities.

Discuss your approach to customer service, such as active listening, empathy, and clear communication. Provide examples of how you've effectively resolved customer queries in past positions.

Demonstrate your problem-solving skills by explaining your method for identifying discrepancies, conducting thorough reviews, and collaborating with other teams to resolve issues swiftly.

Emphasize the importance of communication and collaboration. Share examples of how teamwork has enhanced data accuracy and the customer service experience, reinforcing your ability to work well with others.

Discuss the purpose of the report, data sources, your role in compiling the information, and any insights drawn from it. Highlight your analytical skills and ability to present data in an understandable format.

Identify key skills such as attention to detail, communication, and organizational skills. Explain why these skills are vital in ensuring accurate data entry and excellent customer service.

Explain your method for assessing urgency and importance in tasks. Discuss using tools or techniques that help you focus on what needs to be completed first without compromising quality.

Share your passion for data management and customer service, and explain how your skills align with Signal Tru Brand's values and mission. Express your enthusiasm for contributing to the team and growing within the company.