Job details

AS By DF - Inside Sales & Customer Service Rep

AS by DF is seeking a highly motivated and experienced professional to support our growing account base and help drive success in our fashion-forward, luxury brand. The ideal candidate will have 2-3 years of experience in sales and or customer service, ideally in the fashion industry, and will possess the skills to seamlessly step into this role. We are looking for someone who understands the fashion market, has prior experience in handling market calls, and can adapt to a fast-paced, dynamic environment with confidence. In this role, you will work closely with AS by DF sales management, supporting our department store and boutique brick-and-mortar partners, as well as our direct e-commerce and drop-ship channels. Your primary responsibilities will include account management, customer service, and ensuring the optimization of AS by DF's presence in the competitive fashion market. You will be expected to maintain high standards of service to an upscale client base, solving problems quickly and efficiently, and always with attention to detail.

Key Responsibilities

Manage customer relationships, providing exceptional support to retail partners and customers through both inbound and outbound calls.
Assist with order and inventory management using Shopify, Full Circle, and NuOrder systems.
Develop and execute effective sales campaigns to drive growth.
Coordinate seasonal product launches in collaboration with the sales and marketing teams.
Monitor online product pricing and submit regular reports to ensure alignment with brand standards.
Create and maintain a variety of sales and performance reports.
Prospect and secure new accounts, following the process from initial outreach to first order.
Maintain strong relationships with existing accounts, soliciting re-orders and driving new sales opportunities.
Manage scheduling for markets and events, ensuring efficient coordination and communication.
Provide support to our network of showrooms across the country, fielding requests and offering necessary data.

Qualifications

Minimum of 2 years of experience in inside sales or customer service, with a strong preference for experience in the fashion industry.
Proficiency in e-commerce and sales platforms, including Shopify, Full Circle, and NuOrder (or similar systems).
Strong computer skills, particularly in Excel, Word, and Outlook.
Excellent organizational abilities with a high level of attention to detail.
Strong written and verbal communication skills, particularly when engaging with luxury clientele and retail partners.
Ability to think creatively and solve problems effectively in a fast-paced, evolving environment.
Comfortable working independently, while also being a team player in cross-functional settings.
Familiarity with data management and report generation.

$60,000 - $75,000 a year

BOE

Average salary estimate

$67500 / YEARLY (est.)

min

max

$60000K

$75000K

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What You Should Know About AS By DF - Inside Sales & Customer Service Rep, Alpinestars

AS By DF is on the hunt for a spirited and skilled professional to join our inside sales and customer service team in Torrance. We’re not just looking for any candidate; we want someone with a zest for fashion and at least 2-3 years experience in sales or customer service—ideally within the fashion realm. As an Inside Sales & Customer Service Rep at AS By DF, you'll be the pulse of our operation, liaising with department store partners and boutique retailers, as well as overseeing our direct e-commerce and drop-ship channels. You’ll tackle everything from account management to ensuring we shine in a competitive market. If you thrive in high-energy environments and enjoy a can-do atmosphere, this role is perfect for you! Your day will involve managing customer inquiries, handling order processing through Shopify and Full Circle, launching seasonal products, and ensuring our pricing aligns with brand standards. You’ll be the go-to person for creating and analyzing sales reports and reaching out to potential new accounts. We’re excited to find someone who not only meets tasks but also keeps the big picture in sight while maintaining relationships with existing clients. If you’re organized, detail-oriented, and ready to make some waves in our upscale community, we’d love to chat more about this opportunity at AS By DF!

Frequently Asked Questions (FAQs) for AS By DF - Inside Sales & Customer Service Rep Role at Alpinestars

What responsibilities does the Inside Sales & Customer Service Rep at AS By DF have?

The Inside Sales & Customer Service Rep at AS By DF is responsible for managing customer relationships and providing exceptional support to retail partners through both inbound and outbound calls. They assist with order and inventory management using platforms like Shopify and Full Circle, and they develop effective sales campaigns, coordinate seasonal product launches, and monitor online pricing to maintain brand standards.