Leisure Sales Manager

The Leisure Sales Manager at Hacienda AltaGracia is primarily responsible for developing relationships with luxury travel agencies and partners to maximize revenue. This role includes generating transient business for the property, building connections with key luxury consortia accounts, and managing the experience of VIP guests. Additionally, the manager analyzes revenue reports, maintains the Salesforce database, and evaluates promotional events to ensure exceptional ROI.

To become a Leisure Sales Manager at Hacienda AltaGracia, you'll need a minimum of 5 years of experience in a similar role within the luxury hotel or travel industry. A solid understanding of hotel sales dynamics, exceptional communication skills, and the ability to influence key stakeholders are crucial. Experience with tools like Delphi or Salesforce is also highly desired, along with a willingness to travel for trade shows and client meetings.

The Leisure Sales Manager contributes significantly to the financial goals of Hacienda AltaGracia by generating and cultivating transient business opportunities that bolster revenue. By engaging with key accounts and luxury travel partners, hosting familiarization trips, and strategically analyzing sales and revenue metrics, this role plays a pivotal part in achieving and even exceeding the hotel's leisure revenue targets.

As a Leisure Sales Manager at Hacienda AltaGracia, you can expect a dynamic and supportive work environment focused on collaboration and innovation. With the Auberge family behind you, the resort fosters a culture of wellness, creativity, and excellence, encouraging team members to share ideas and learn from one another while promoting personal development and growth in the luxury hospitality sector.

The Leisure Sales Manager at Hacienda AltaGracia will have numerous opportunities for professional development, including access to training workshops, attendance at key industry trade shows, and networking events. With a focus on cultivating talent within the Auberge Resorts Collection, employees are encouraged to pursue continuous learning and growth in the luxury hospitality domain, enhancing both personal and professional skills.

When answering this question, focus on specific examples from your experience that highlight key achievements and metrics. Detail how you've successfully built relationships with luxury consortia or travel agents and emphasize your understanding of the luxury market dynamics, which is vital for the Leisure Sales Manager role.

In your response, outline a structured plan for outreach, including identifying key agencies and stakeholders. Discuss strategies like personalized communication, understanding their needs, and offering tailored solutions. Stress the importance of consistency and follow-ups in building long-term relationships.

Discuss specific strategies such as targeting high-value accounts, analyzing market data to identify opportunities, and devising tailored marketing campaigns. Highlight your ability to work with the operations team to provide VIP experiences and how that plays into repeat business and referrals, all crucial for achieving revenue goals.

Share a specific scenario where you negotiated successfully under pressure. Explain the challenge, your approach to the negotiation, and the outcome. Highlight your skills in communication and persuasion, which are vital for a Leisure Sales Manager.

In your answer, showcase your commitment to staying current by following industry publications, attending trade shows, participating in webinars, and networking with industry professionals. This demonstrates your proactive approach to professional development and how you would apply insights to benefit Hacienda AltaGracia.

Mention specific tools related to CRM like Salesforce or any other sales management systems you've used. Highlight your proficiency and experiences with these tools, explaining how they help in managing client relationships and tracking sales data effectively.

Explain the criteria you would use to assess success, such as the number of leads generated, engagement rates, and return on investment. Discuss how you would gather feedback from attendees and make informed decisions to optimize future events, emphasizing your analytical skills.

Describe personal motivations such as achieving goals, building client satisfaction, and creating memorable experiences for guests. Relate your motivations back to the values of Hacienda AltaGracia and your desire to contribute to the resort’s success.

Provide insights into your organizational skills and time management strategies. Describe how you prioritize tasks based on urgency and importance and ensure that you’re consistently meeting deadlines while maintaining high-quality work.

In your response, focus on essential qualities like excellent communication, relationship-building skills, a deep understanding of the luxury market, and analytical capabilities. Tailor your answer to demonstrate how your qualities align with the expectations for a Leisure Sales Manager at Hacienda AltaGracia.