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Area Manager II - Vacaville, CA

DescriptionOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities And Job Elements• Support, mentor, and motivate your hourly workforce• Manage safety, quality, productivity, and customer delivery promises• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach• Stand/walk for up to 12 hours during shifts• Work in an environment where the noise level varies and can be loud• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)• Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.Basic Qualifications• 2+ years of employee and performance management experience• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPreferred Qualifications• 1+ years of performance metrics, process improvement or lean techniques experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,400/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Company - Amazon.com Services LLCJob ID: A2844984

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What You Should Know About Area Manager II - Vacaville, CA, Amazon

As an Area Manager II at Amazon in Vacaville, CA, you’ll be a powerhouse in our worldwide operations network, which delivers millions of smiles and packages every day. We’re on the lookout for dynamic, customer-first leaders who are excited to step into this impactful role. Your main mission will be to inspire and lead a talented team of hourly workers, ensuring every shift runs smoothly while prioritizing safety, quality, and performance. You’ll take on the essential task of meeting customer delivery promises, overseeing our operations from the starting point of inventory, through the transportation phase, and right up to the thrilling moment of delivery at the customer’s doorstep. Your responsibilities will encompass mentoring your team, managing key operational metrics, and collaborating with vital support units like Safety and Human Resources. While being prepared to lift, bend, reach, and stand for long hours, you’ll thrive in a fast-paced environment that’s as demanding as it is rewarding. We provide plenty of room for personal and professional growth, launching new operational sites each year, which is why we value flexible, adaptable individuals ready to shine in various schedules. So, if you’re an energetic leader with a deep commitment to customer service and operational excellence and have over two years of management experience, we invite you to join us! At Amazon, we celebrate diversity and are proud to be an equal opportunity employer, committed to creating an inclusive environment for everyone. Come be a part of the future of delivery with Amazon in Vacaville, CA!

Frequently Asked Questions (FAQs) for Area Manager II - Vacaville, CA Role at Amazon
What are the key responsibilities of an Area Manager II at Amazon in Vacaville, CA?

As an Area Manager II at Amazon in Vacaville, CA, your primary responsibilities will include leading a team of hourly employees, managing safety and quality standards, and ensuring customer delivery expectations are met on time. You will mentor and support your team to motivate peak performance while collaborating with various support teams such as Safety and Human Resources to align on business objectives.

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What are the qualifications needed to become an Area Manager II at Amazon in Vacaville, CA?

To qualify for the Area Manager II position at Amazon in Vacaville, CA, you need at least 2 years of management experience along with a Bachelor's degree or equivalent. Additionally, previous Amazon experience is a plus. Candidates should also be able to work flexible hours, including nights and weekends, to adapt to our dynamic operational needs.

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What does a typical day look like for an Area Manager II at Amazon in Vacaville, CA?

A typical day for an Area Manager II at Amazon in Vacaville, CA, involves overseeing the efficiency of operations, managing team performance, and ensuring the safety and quality of work standards are met. You will engage your team during shifts, analyze performance metrics, and collaborate with support teams to manage the workflow across various operational components in a busy and engaging environment.

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What skills are preferred for an Area Manager II role at Amazon in Vacaville, CA?

In addition to the basic qualifications, preferred skills for the Area Manager II role at Amazon in Vacaville, CA, include experience with performance metrics and process improvement techniques such as Lean Management. Strong leadership, problem-solving abilities, and effective communication skills are vital for success in this fast-paced environment.

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How does Amazon support professional growth for Area Managers in Vacaville, CA?

Amazon is dedicated to the professional development of its employees, including Area Managers in Vacaville, CA. The company regularly opens new Operations sites, providing ample opportunities for career advancement and skill enhancement. Employees are encouraged to participate in training programs and initiatives that foster growth and leadership within the organization.

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Common Interview Questions for Area Manager II - Vacaville, CA
How would you handle performance issues within your team as an Area Manager II?

Addressing performance issues requires tact and clarity. I'd start by analyzing the root cause of the decline in performance, then hold one-on-one discussions with the affected team members to provide feedback and support, emphasizing improvement strategies and setting clear goals moving forward.

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Can you provide an example of how you improved safety in a previous role?

In my previous role, I initiated a safety audit that identified potential risks, followed by training sessions that not only increased awareness but also engaged the team in proactive safety measures. This led to a notable decrease in incidents and enhanced overall team morale.

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What strategies would you implement to maintain high delivery performance metrics?

To enhance delivery performance metrics, I would monitor operational workflows closely, ensuring team members are well-trained and empowered to meet targets. Implementing regular feedback loops and recognition rewards for meeting or exceeding goals could further motivate the team.

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How would you manage a team in a high-pressure environment?

In high-pressure situations, maintaining open communication is key. I'd prioritize transparency about expectations and ensure that the team feels supported through workload adjustments, regular check-ins, and stress management techniques to maintain productivity without compromising morale.

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What is your experience with Lean Management techniques?

I have successfully implemented Lean Management principles in prior roles by encouraging continuous improvement processes. Techniques such as 5S and Kaizen events helped streamline operations, reduce waste, and enhance productivity, ensuring the team remained engaged and efficient.

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Describe a time when you had to collaborate with other departments.

In a prior position, I collaborated with the Safety and HR departments to refine our onboarding process for new hires. This cross-departmental effort led to a smoother ramp-up time and an improvement in the overall safety performance of new team members.

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How do you prioritize tasks and responsibilities during a busy shift?

Prioritization is crucial during busy shifts. I usually begin by assessing the most urgent operational needs and aligning them with our customer delivery promises. Utilizing a task management system to delegate responsibilities effectively ensures that priorities are met without compromising quality.

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What metrics do you track to determine your team's performance?

I track various performance metrics such as order fulfillment rates, safety incident rates, and employee engagement scores. These metrics help me evaluate and improve team performance while aligning our objectives with company goals.

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How do you ensure effective communication within your team?

I emphasize open-door policies and regular team meetings to facilitate effective communication. Utilizing daily briefings and feedback sessions allows everyone to voice concerns and celebrate wins, fostering a collaborative workplace where ideas are shared freely.

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What do you think is the biggest challenge facing an Area Manager II at Amazon?

The biggest challenge often lies in balancing operational demands with team morale. As an Area Manager II, it’s crucial to ensure that while high-performance standards are maintained, the team feels valued and motivated to achieve those goals without burnout or turnover.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

1758 jobs
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 5, 2024

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