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Implementation Manager, ProServe

Description

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business(AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of AB to buyers and sellers of all sizes, unlocking our potential worldwide.

Implementation Managers (IM) in Professional Services support large, Enterprise-grade business customers launching AB as a supplier. IMs work post-launch to accelerate customers’ user engagement and adoption of AB. IMs translate highly ambiguous customer needs and business strategies into a solution and technical strategy in AB that yields business results and meets the customers’ needs. IMs engage with varying levels of customers, from Directors up to C-level executives throughout the AB implementation. IMs are experts in AB solutions and have broad knowledge of the technology domains that AB integrates with (most often with specializations in supply chain, ERP and eProcurement solutions), enabling them to scope solutions, estimate timelines, set customer expectations, and build architectures and plans. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, Change Management and IT, project management experience managing B2B implementations, and has a proven track record of meeting and exceeding program goals.

Key job responsibilities
The Implementation Manager leads multiple, concurrent implementation projects that vary in size and scope. The Implementation Manager is accountable for:
*Leading deep discovery conversations with customers to understand their business and purchasing processes and designing the AB solution based on customers’ technical requirements and goals
* Overseeing the execution of the solution (including technical setup, testing, change management, solution adoption) and delivery quality, to be sure we deliver on our high bar customer commitments
* Effectively communicating proposed solutions, project updates, and risks to customers and Amazon Business Leadership
* Assess program risks, anticipate challenges, and provide escalation management when necessary
* Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions
* Meeting or exceeding targets for customer and/or feature spend adoption
* Working with cross-functional teams including sales, product, tech, and marketing to scale solutions that will increase customer adoption and up level AB’s offering

Basic Qualifications

- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with Microsoft Office products and applications
- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree or equivalent

Preferred Qualifications

- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,800/year in our lowest geographic market up to $176,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Average salary estimate

$139100 / YEARLY (est.)
min
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$101800K
$176400K

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What You Should Know About Implementation Manager, ProServe, Amazon

Are you ready to take on an exciting opportunity as an Implementation Manager with Amazon Business in Arlington, Virginia? In this role, you will be joining a rapidly expanding $35 billion global leader at the forefront of innovation in the B2B space. As an Implementation Manager, you’ll be the key player in helping large, enterprise-grade customers transition to using Amazon Business as their trusted procurement solution. You will leverage your expertise to engage with a range of stakeholders, from Directors to C-level executives, guiding them through the implementation process. Your focus will be on translating complex customer needs into actionable strategies that drive engagement and adoption post-launch. You’ll lead multiple projects tailored to individual customer environments, running deep discovery sessions to align our solutions with their unique purchasing processes. The ideal candidate will exhibit strong leadership in managing project timelines, overseeing technical setups, and ensuring quality delivery. Your background in sales, project management, and relationship-building across functional teams will be crucial as you drive customer success and adoption rates. Amazon’s commitment to fostering a diverse and inclusive workplace means your unique insights will be valued as we reimagine the buying experience for businesses. Join us and be a part of something remarkable, where your contributions can shape how companies procure what they need efficiently. If you're passionate about creating solutions that unlock potential and boost user engagement, Amazon Business is the place for you!

Frequently Asked Questions (FAQs) for Implementation Manager, ProServe Role at Amazon
What are the key responsibilities of an Implementation Manager at Amazon Business?

As an Implementation Manager at Amazon Business, your primary responsibilities include leading multiple implementation projects, conducting discovery conversations with customers to understand their purchasing processes, overseeing the execution of technical solutions, and ensuring high-quality delivery that meets customer expectations. You'll also be driving user adoption and communicating updates to both customers and Amazon Business Leadership.

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What qualifications are needed for the Implementation Manager position at Amazon Business?

To qualify for the Implementation Manager role at Amazon Business, candidates should ideally have a bachelor’s degree and at least 5 years of B2B or enterprise sales experience. Familiarity with procurement processes, Customer Relationship Management (CRM) tools like Salesforce, and excellent communication skills are essential. Proven project management skills and the ability to build relationships across various functional areas will also contribute to your success in this role.

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What skills will help me succeed as an Implementation Manager at Amazon Business?

Success as an Implementation Manager at Amazon Business relies on a combination of strong leadership, communication, and technical knowledge. Skills in project management, strategic thinking, and an understanding of procurement processes are vital. Additionally, your ability to engage with stakeholders at all organizational levels and your experience with effective change management will significantly impact your success.

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How does the Implementation Manager contribute to user adoption at Amazon Business?

As an Implementation Manager, you will drive user adoption by engaging customers through change management strategies and guiding them on best practices for using Amazon Business solutions effectively. Your role involves not just implementing systems but ensuring customers understand and leverage the platform to meet their procurement goals, ultimately leading to increased spend adoption.

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What is the career path for an Implementation Manager at Amazon Business?

The career path for an Implementation Manager at Amazon Business can lead to various advanced roles within the organization. With proven expertise in managing complex implementations and a record of successful customer engagements, you may advance to senior management positions within Professional Services, or transition to roles in product management, sales leadership, or strategic operations.

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Common Interview Questions for Implementation Manager, ProServe
Can you describe your experience leading B2B implementation projects?

In your response, highlight specific projects you've led, focusing on your role, the challenges faced, and how you overcame them. Emphasize your strategic approach to managing resources, timelines, and stakeholder communication.

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How do you approach change management when implementing new solutions?

Detail your methodology for change management, including stakeholder engagement, training, and feedback loops. Provide examples of how you’ve successfully managed customer transitions and the impact it had on user adoption.

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What steps do you take to understand a customer’s needs during implementation?

Explain your process for conducting discovery sessions, gathering customer requirements, and how you tailor solutions to meet that specific set of needs. Illustrate your ability to ask insightful questions that uncover complex challenges.

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How do you handle project risks and challenges during the implementation phase?

Discuss your proactive approach to risk assessment and management. Highlight how you anticipate potential issues and the actions you take to mitigate them, including how you communicate risks to customers.

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What tools and technologies are you experienced with that aid in project management?

Mention specific tools such as project management software, CRM systems, and any technical platforms you are familiar with that assist in managing B2B implementations efficiently. Explain how these tools have contributed to successful project outcomes.

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Can you provide an example of a successful change management strategy you implemented?

When answering, describe the context of the project, the strategies you implemented, and the measurable outcomes that resulted from your approach. Focus on customer engagement and adoption rates.

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How do you ensure effective communication with C-level stakeholders?

Talk about your communication strategies, which may involve tailored reporting, regular updates, and the use of data to inform decision-making. Share how you've built relationships with C-level executives in previous roles.

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What do you consider key metrics to gauge the success of an implementation project?

Identify metrics such as user adoption rates, project timelines, customer satisfaction scores, and overall impact on business operations. Discuss how you have used these metrics to evaluate project success in the past.

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How do you align Amazon Business solutions with a customer’s existing technologies?

Describe your process for understanding a customer's technology landscape and how you strategize to create efficient integrations. Include any experience you have in collaborating with tech teams to ensure seamless adoption.

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What do you believe is the most important quality for an Implementation Manager?

Share your perspective on the importance of adaptability, communication, and problem-solving abilities in this role. Provide examples of how these qualities have played a crucial role in your past experiences.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 24, 2024

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