Patient Enrollment Coordinator , One Medical

Description

The Patient Enrollment Coordinator is the first point of contact for our One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, enrolling, and or scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year. This job is for someone who is hungry to make a difference and not afraid to keep trying.

Naturally people-oriented, you are comfortable working with a senior health population to engage prospective patients and educate them on the One Medical Senior offerings. If you are excited about the opportunity to join a high-growth organization and truly make a difference in the lives of seniors, we would love to hear from you!

Key job responsibilities
● Persuade prospective patients to enroll with One Medical
● Persuade unengaged patients to establish care and schedule first appointment
● Nurture leads with the One Medical Senior Brand through scheduled phone cadence
● Contact and convert assigned leads
● Schedule virtual and on-site doctor’s visits for enrolled patients
● Document patient enrollment activity in salesforce.com in a timely and accurate manner
● Meet Scheduling/Enrollment targets and any performance metrics
● Manage large amounts of inbound and outbound calls in a timely manner.
● Follow communication “scripts” when handling different topics.
● Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
● Occasionally handle established patient requests/complaints
● Occasionally collaborate with cross-functional teams to support during peak workflow periods
● Additional duties assigned by manager

Basic Qualifications

● 2+ years experience in an inside sales role interacting with customers or complex customer service
● Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
● Have worked in fast-paced, results-driven work atmosphere
● Experience using salesforce.com or similar CRM tools
● Comfortable working occasional nights and weekends
● Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
● Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
● Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.

Preferred Qualifications

● Outbound/inbound call experience a plus but not required
● Fluency in Spanish is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $33,400/year in our lowest geographic market up to $71,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.