Job details

Senior Operations Manager, US Fulfillment, Amazon Transportation Services

Description

Do you want to be part of one of the fastest growing and fastest moving organizations inside the world’s most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, Amazon Transportation Services (ATS) is looking for an Senior Operations Manager responsible for the strategic streamlining of border crossing operations to enable the access of products from US Fulfillment to our customers in Mexico.

Candidates for this role must be capable of negotiating with carriers, couriers, warehouse operators or distribution networks to design the best possible cost to serve for our clients and the business. The role is expected to prepare and be accountable for the organization performance (monthly and quarterly business reviews), Peak readiness docs, and PRFAQ as needed. This role is expected to align and negotiate with senior management to drive projects that improve speed of delivery, cost to serve, and operational efficiencies.

Role is located in Laredo, Texas, USA with flexibility to travel to Mexico City and to any other US/MX border cities such as Tijuana-San Diego, Ciudad Juarez-El Paso.

The ideal candidate is decisive and able to make decisions at critical times and whilst under pressure. You must be able to lead a team and be sensitive to the needs of others, demonstrated ability to work in a fast-paced, deadline-oriented work environment.

Key job responsibilities
- Daily, Weekly, and Monthly Business Reviews with 3P couriers to ensure data-driven improvements
- Onboarding of new couriers or logistic service partners, ensuring compliance with customs requirements for imports and exports
- Drive innovative solutions to simplify imports and exports processes in conjunction with tech and product teams
- Document writing and presentation to senior leadership for strategic program launches and expansion
- Aligning mid term and long term strategies for cross border operations working backwards from customer experience
- Launch 3P managed operations at different border crossing locations
- Design lean ops structures including mechanical and labor capacity and drive implementation with 3P

Basic Qualifications

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Senior Operations Manager, US Fulfillment, Amazon Transportation Services, Amazon

If you aspire to be part of a dynamic and innovative team, look no further than the Senior Operations Manager position with Amazon Transportation Services in Texas! In this role, you will play a pivotal part in optimizing our border crossing operations, bridging the gap between our US Fulfillment capabilities and our valued customers in Mexico. You'll dive deep into problem-solving, strategically designing cost-effective solutions in collaboration with carriers and couriers. Your knack for negotiation and relationship-building will be key as you work hand-in-hand with logistics partners to streamline processes. Expect to create insightful reports during monthly and quarterly business reviews, championing projects aimed at enhancing delivery speed and operational efficiencies. While this role is based in Laredo, Texas, you’ll have the exciting opportunity to travel to Mexico City and other U.S.-Mexico border cities. We’re looking for a decisive leader who thrives under pressure and can guide a team toward success, all while keeping the customer experience at the forefront of every decision. If you're ready for a fast-paced, rewarding challenge with one of the world's most customer-centric companies, Amazon Transportation Services wants to hear from you!

Frequently Asked Questions (FAQs) for Senior Operations Manager, US Fulfillment, Amazon Transportation Services Role at Amazon

What are the main responsibilities of the Senior Operations Manager at Amazon Transportation Services?

As a Senior Operations Manager at Amazon Transportation Services, you will be responsible for streamlining border crossing operations, ensuring compliance with customs for imports and exports, and driving data-driven improvements through regular business reviews with logistics partners. You will also lead new initiatives to enhance operational efficiency and align team strategies with customer experience.