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Design Managers - job 10 of 16

American Express Travel Related Services Company, Inc. seeks Design Managers to lead processes to capture user requirements and identify customer needs, problems, and opportunity areas. Lead iteration on designs based on feedback from users, partners, and usability testing. Manage design operations processes that support the design team. Lead and mentor junior members of the design team. Provide guidance to designers and other partners regarding design decisions and practices to ensure successful project outcomes. Evaluate potential challenges and risks, and proactively recommend solutions to mitigate risk. Lead the management of complex or high-profile projects with diverse stakeholders.

Position requires a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, Information, or a related field, and 2 years of experience with analyzing user requirements, procedures, and problems to improve user experiences. Experience must include 1 year of experience with each of the following: improving readability, utility, and overall user experience; developing prototypes, mockups, wireframes, and style guides based on requirements; reviewing prototypes and mockups and providing design feedback in HTML and CSS; creating motion graphics, and micro-interaction prototypes; and Adobe CC, AfterEffects, Axure RP, InVision for clickable prototypes, JIRA, Microsoft tools, OmniGraffle, and Sketch. Telecommuting is available up to 2 days per week.

Job Location: Palo Alto, CA

Salary Range: $148,845.00 - $165,000.00  annually

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angelesโ€™ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

US Job Seekers - Click to view the โ€œKnow Your Rightsโ€ poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weโ€™ll consider a number of job-related factors, including experience and location. 

 

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Average salary estimate

$156922.5 / YEARLY (est.)
min
max
$148845K
$165000K

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What You Should Know About Design Managers, American Express

Are you a talented Design Manager looking to make a significant impact in a collaborative environment? Join American Express Travel Related Services Company, Inc. in beautiful Palo Alto, California, where you'll take the helm in understanding user requirements and identifying varying customer needs. As a Design Manager, your creative edge and leadership will shine as you iterate on design concepts fueled by user feedback and usability testing. You'll have the opportunity to guide and mentor junior design team members, fostering growth while managing design operations to ensure smooth workflows. Your knack for evaluating potential challenges will be invaluable as you proactively recommend innovative solutions, ensuring project success. If you hold a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, or a related field, along with two years of experience in improving user experiences, we want to hear from you! Bring your expertise in prototyping, motion graphics, and design software like Adobe CC and Axure RP to our dynamic team. With a competitive salary ranging from $148,845.00 to $165,000.00 annually and the flexibility of telecommuting up to two days a week, along with a range of benefits focusing on your well-being, this is a chance to advance your career while making a real difference.

Frequently Asked Questions (FAQs) for Design Managers Role at American Express
What are the primary responsibilities of a Design Manager at American Express Travel Related Services Company?

As a Design Manager at American Express Travel Related Services Company, you will lead processes to capture user requirements, identifying customer needs and opportunity areas. You'll also manage design operations to support your team, mentor junior members, and ensure the success of complex projects by evaluating potential risks and recommending solutions.

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What qualifications are required for the Design Manager position at American Express?

To qualify for the Design Manager position at American Express, candidates must have a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, or a related field, alongside two years of relevant experience, which includes proficiency in design tools and techniques, and a strong foundation in improving user experience.

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What tools and software should I be familiar with for the Design Manager role at American Express?

For the Design Manager role at American Express, familiarity with Adobe CC, AfterEffects, Axure RP, and InVision is essential. Experience with creating prototypes, mockups, and wireframes using these tools, as well as understanding HTML and CSS coding, is crucial for success.

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How does American Express support the well-being of its Design Managers?

American Express prioritizes the well-being of its Design Managers through a comprehensive benefits package, including competitive salaries, bonus incentives, retirement savings plans with a 6% company match, various insurance options, and extensive parental leave. They also offer free access to wellness centers and counseling support.

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Is there room for career growth as a Design Manager at American Express?

Absolutely! American Express fosters a culture of continuous learning and career development. As a Design Manager, you will have access to training opportunities and the chance to mentor junior design members, paving the way for both personal and professional growth.

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Common Interview Questions for Design Managers
Can you describe your design process when working on a complex project?

When discussing your design process, emphasize how you gather user requirements, brainstorm ideas, create iterations, and actively seek feedback throughout each project phase. Highlighting engagement with stakeholders and adaptive problem-solving will show your comprehensive approach.

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How do you manage feedback from team members and users?

Be prepared to discuss your approach to integrating feedback. Acknowledge the importance of constructive criticism, detail how you prioritize actionable insights, and explain how you collaborate with your team to execute improvements based on feedback.

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What experience do you have with prototyping tools?

Discuss your hands-on experience with specific tools like Adobe CC, Axure, or Sketch. Mention particular projects where these tools significantly contributed to successful user testing or stakeholder presentations, showing your technical proficiency.

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How do you prioritize multiple projects with varying deadlines?

Explain your time management strategies, perhaps using tools like JIRA to track progress and prioritize tasks effectively. Share examples illustrating your ability to balance deadlines while maintaining high-quality designs.

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Can you give an example of a design challenge you faced and how you overcame it?

Provide a detailed narrative about a specific challenge, what it entailed, the steps you took to analyze the issue, and how you leveraged creativity and collaboration to arrive at a solution. This shows your critical thinking capabilities.

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What methods do you use to evaluate user experience?

Describe your approach to usability testing, including user interviews and analytics tools. Emphasize your commitment to incorporating user feedback into your design process to enhance overall experience.

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How do you keep up with design trends and tools?

Discuss your commitment to continuous learning by following industry blogs, participating in webinars, or being active in design communities. Show your proactive nature in staying relevant in a rapidly evolving field.

Join Rise to see the full answer
Can you describe your experience managing a team?

Highlight your leadership style, focusing on how you mentor team members, foster collaboration, and facilitate open communication. Share your commitment to developing a positive team culture.

Join Rise to see the full answer
What role do you believe design plays in overall business strategy?

Articulate your view on the impact of design on user engagement and brand perception. Discuss how effective design can drive business results and should be integrated into strategic planning for long-term success.

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Why do you want to work as a Design Manager at American Express?

Express your excitement about the opportunity to lead design initiatives within a company that values innovation and user experience. Highlight how their commitment to employee well-being aligns with your professional values.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

2914 jobs
MATCH
Calculating your matching score...
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 19, 2025

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