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Director - Credit & Fraud Risk - job 2 of 10

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

About Credit & Fraud Risk Finance

Credit & Fraud Risk Finance team delivers fact-based, decision-driven and high-impact Net Loss Provision forecasts and credit-risk related insights and deep analytics. The key objective is to drive prudent financial decisions, perform Enterprise analytics and support credit-risk strategies while ensuring adherence to governance and controls.  This position will be part of a highly talented team with strong intellectual curiosity.

How will you make an impact in this role?

This Director-level position leads a team supporting Risk Management in evaluating strategic decisions, establishing profitability linkages between customer behaviors and credit provision and driving credit-related analytical insights to key stakeholders such as Risk, Collections, Marketing & Finance teams.

Partner with Risk and Finance teams on cross-enterprise strategic initiatives by driving key analytics to inform business decisions

Drive awareness of data / insights / market / portfolio trends across businesses and proactively identify opportunities for analysis

Develop skills; mining and analyzing data to identify credit risk and collections opportunities across portfolios to enhance margins, either through revenue generation or expense reduction (primarily via SQL)

Provide thought leadership on projects across the Global Risk Finance organization to help AXP meet its long-term growth targets

Evaluate Risk projects that span multiple businesses and produce cost/benefit analysis to inform prior prioritization of investment dollars.

What You’ll Bring:

This position will provide the candidate with broad exposure across AXP, including Chief Credit Officers, Finance LFO’s and Marketing leadership. As such, Big Picture thought leadership and excellent communication skills are necessary to tailor complex messages to key stakeholders.

Minimum Qualifications:

·       8+ years of experience in Finance Data Analytics & Profitability

·       Analytical Skills – think critically and creatively about our business to identify good topics for analysis, manipulate large amounts of data, decipher trends, and generate meaningful insights

·       Superior attention to detail - demonstrate exemplary organizational and problem-solving skills

·       Communication Skills – Synthesize data into an easy-to-understand story & articulate key messages across multiple audiences

·       Agile Mindset – Positive, can-do attitude, adaptable to change, and highly motivated self-starter

·       Leadership – Act & lead with courage, build relationships, make decisions quickly & influence change.  Do you drive results?

·       Proficiency in SQL

·       BS. in Finance or relevant field

Preferred Qualifications:

·       MBA preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$167500 / YEARLY (est.)
min
max
$130000K
$205000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director - Credit & Fraud Risk, American Express

Are you ready to step into a pivotal role as the Director - Credit & Fraud Risk at American Express in New York, New York? At Amex, we believe in leading the way and having each other's backs. With an unwavering commitment to our customers, communities, and one another, we foster a diverse and inclusive environment. In this position, you will drive financial decisions, perform deep analytics, and evaluate strategic projects, partnering with various teams to shape the risk strategy of our organization. Your leadership will guide a talented team focused on transforming data into actionable insights, helping to influence our day-to-day profitability and long-term growth targets. With responsibilities ranging from conducting enterprise analytics to communicating complex messages to stakeholders, your analytical skills and big-picture thinking will be crucial. Plus, you'll have the chance to hone your data-mining expertise using tools like SQL, making substantial contributions to enhance margins. We want someone who can not only drive results but also support our mission to provide the best customer experience in the industry by making informed and strategic decisions. Are you the one who can really make an impact? Join us at Amex, where your career journey will be unique and fulfilling, and where the values we stand by guide our every move as a team.

Frequently Asked Questions (FAQs) for Director - Credit & Fraud Risk Role at American Express
What are the primary responsibilities of the Director - Credit & Fraud Risk at American Express?

As the Director - Credit & Fraud Risk at American Express, your main responsibilities include leading a team to evaluate strategic decisions, crafting profitability insights linked to customer behavior, and providing impactful analytical solutions that drive credit risk strategies. This role requires you to partner closely with Risk, Collections, Marketing, and Finance teams to influence strategic initiatives. You'll also conduct enterprise-level analytical assessments, synthesize data into clear insights, and present findings to key stakeholders.

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What qualifications are needed for the Director - Credit & Fraud Risk position at American Express?

The ideal candidate for the Director - Credit & Fraud Risk role at American Express should bring over 8 years of experience in Finance Data Analytics & Profitability, along with proficiency in SQL. A Bachelor’s degree in Finance or a relevant field is essential, while an MBA is preferred. Strong analytical skills, superior attention to detail, excellent communication abilities, and leadership qualities are critical in driving results and influencing change within the organization.

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What skills are essential for success as the Director - Credit & Fraud Risk at American Express?

Success in the Director - Credit & Fraud Risk position at American Express requires a robust set of skills, notably in critical thinking, data manipulation, and the ability to generate valuable insights from large data sets. A positive and adaptable mindset, exemplary problem-solving skills, and the ability to communicate complex information clearly to diverse audiences are also crucial. Additionally, strong leadership skills to build relationships and influence change will drive your success in this role.

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How does the Director - Credit & Fraud Risk at American Express contribute to company growth?

The Director - Credit & Fraud Risk at American Express plays a vital role in company growth by leveraging analytical insights to guide credit risk and financial decisions. By assessing portfolio trends and collaborating with other departments on strategic initiatives, this role allows you to drive profitability and influence the investment decisions that impact the organization’s future. Your efforts will help identify opportunities for revenue generation and cost reduction, ultimately supporting American Express's long-term goals.

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What benefits can I expect as the Director - Credit & Fraud Risk at American Express?

As the Director - Credit & Fraud Risk at American Express, you can expect a comprehensive benefits package, including competitive base salaries, bonus opportunities, and robust health insurance options. Other perks include a 6% company match on retirement plans, flexible work arrangements, generous parental leave policies, and access to wellness resources like counseling programs and financial coaching. American Express is dedicated to supporting your overall well-being and career advancement.

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Common Interview Questions for Director - Credit & Fraud Risk
Can you describe your experience with credit risk analysis?

When answering this question, provide specific examples of your experience with credit risk analysis, including any tools or methodologies you've applied. Discuss how your insights have impacted previous organizations, focusing on concrete results and improvements made in risk management.

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How do you prioritize projects in a fast-paced environment?

In your response, outline your project management approach, emphasizing your ability to assess urgency and importance. Share examples of how you've successfully prioritized multiple projects while maintaining quality and timing.

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What tools and technologies do you use for data analysis?

Mention specific tools like SQL, Excel, or BI reporting tools you are familiar with. Explain how you leverage these technologies to extract insights and drive decision-making, demonstrating your technical proficiency.

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How would you communicate complex data insights to stakeholders?

Discuss your strategy for breaking down complex insights into digestible information tailored to varied audiences. Include examples of past presentations or reports that successfully communicated key messages and influenced decisions.

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Give an example of how you've led a team to achieve a common goal.

Provide a detailed example of a team project, how you motivated your team, the leadership strategies you implemented, and the successful outcomes that resulted from your collaborative efforts.

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What do you consider the biggest challenges in credit risk management today?

Reflect on current industry trends and challenges, such as regulatory changes or technological advancements. Discuss ways you have approached these challenges in the past and how you plan to tackle them in the future.

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How do you ensure adherence to governance and controls in your analysis?

Explain your understanding of governance and compliance in risk analysis. Provide examples of checks and balances you've implemented in previous roles to maintain integrity in your work.

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What role do you think data privacy plays in credit risk management?

Discuss the importance of data privacy and protection in credit risk management. Share practices you have followed to ensure that data collection and usage comply with legal and ethical standards.

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How do you handle disagreements among team members regarding analysis interpretations?

Describe your conflict resolution techniques, emphasizing open communication, collaboration, and the importance of data-driven discussions to reach a consensus while maintaining a positive team environment.

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What motivates you to excel in your role as a Director in Credit & Fraud Risk?

Share your passion for risk management and how it aligns with your career aspirations. Discuss the satisfaction you derive from driving change and improving processes, impacting the organization positively.

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Diversity of Opinions
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Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
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Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
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Health Savings Account (HSA)

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3809 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 17, 2025

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