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Director - Credit & Fraud Risk - job 5 of 10

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

About Credit & Fraud Risk Finance

Credit & Fraud Risk Finance team delivers fact-based, decision-driven and high-impact Net Loss Provision forecasts and credit-risk related insights and deep analytics. The key objective is to drive prudent financial decisions, perform Enterprise analytics and support credit-risk strategies while ensuring adherence to governance and controls.  This position will be part of a highly talented team with strong intellectual curiosity.

How will you make an impact in this role?

This Director-level position leads a team supporting Risk Management in evaluating strategic decisions, establishing profitability linkages between customer behaviors and credit provision and driving credit-related analytical insights to key stakeholders such as Risk, Collections, Marketing & Finance teams.

Partner with Risk and Finance teams on cross-enterprise strategic initiatives by driving key analytics to inform business decisions

Drive awareness of data / insights / market / portfolio trends across businesses and proactively identify opportunities for analysis

Develop skills; mining and analyzing data to identify credit risk and collections opportunities across portfolios to enhance margins, either through revenue generation or expense reduction (primarily via SQL)

Provide thought leadership on projects across the Global Risk Finance organization to help AXP meet its long-term growth targets

Evaluate Risk projects that span multiple businesses and produce cost/benefit analysis to inform prior prioritization of investment dollars.

What You’ll Bring:

This position will provide the candidate with broad exposure across AXP, including Chief Credit Officers, Finance LFO’s and Marketing leadership. As such, Big Picture thought leadership and excellent communication skills are necessary to tailor complex messages to key stakeholders.

Minimum Qualifications:

·       8+ years of experience in Finance Data Analytics & Profitability

·       Analytical Skills – think critically and creatively about our business to identify good topics for analysis, manipulate large amounts of data, decipher trends, and generate meaningful insights

·       Superior attention to detail - demonstrate exemplary organizational and problem-solving skills

·       Communication Skills – Synthesize data into an easy-to-understand story & articulate key messages across multiple audiences

·       Agile Mindset – Positive, can-do attitude, adaptable to change, and highly motivated self-starter

·       Leadership – Act & lead with courage, build relationships, make decisions quickly & influence change.  Do you drive results?

·       Proficiency in SQL

·       BS. in Finance or relevant field

Preferred Qualifications:

·       MBA preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$167500 / YEARLY (est.)
min
max
$130000K
$205000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director - Credit & Fraud Risk, American Express

Join Team Amex as a Director - Credit & Fraud Risk in the vibrant city of New York! Here at American Express, we are all about backing our customers and helping them thrive, and your contributions in this role will be pivotal. As a leader, you'll guide a talented team that focuses on evaluating strategic decisions to drive profitability. Think of yourself as part of a dynamic group that delivers crucial insights into credit risk and decision-making while keeping our customers in mind. You'll work closely with Risk, Collections, and Marketing teams to harness data and insights that inform our financial strategies. Your expertise in analytics, especially with tools like SQL, will shine as you identify credit risks and enhance our financial margins. And don't worry if you're new to some of these projects; we're all about learning and growing together. With a culture rooted in collaboration and innovation, you’ll cultivate the skills to explore various roles and make an impact on the broader business landscape. So come be a part of something bigger at American Express, where you’re not just filling a position but embarking on a career-long adventure with an amazing support system to help you succeed.

Frequently Asked Questions (FAQs) for Director - Credit & Fraud Risk Role at American Express
What responsibilities does a Director - Credit & Fraud Risk have at American Express?

As a Director - Credit & Fraud Risk at American Express, you'll lead a team specializing in advanced analytics for Risk Management. Your primary responsibilities include evaluating strategic decisions, ensuring financial prudence through credit-risk insights, and driving cross-enterprise initiatives. Collaborating with various departments, such as Finance and Collections, you will also be responsible for developing analytical strategies to identify credit risks and enhance profitability.

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What qualifications are needed for the Director - Credit & Fraud Risk position at American Express?

To excel as a Director - Credit & Fraud Risk at American Express, candidates should have at least 8 years of experience in Finance Data Analytics and Profitability, along with a strong proficiency in SQL. A Bachelor's degree in Finance or a relevant field is required, while an MBA is preferred. Analytical skills, attention to detail, strong communication abilities, and an agile mindset are crucial to successfully lead the team.

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What skills can I expect to develop as a Director - Credit & Fraud Risk at American Express?

In the role of Director - Credit & Fraud Risk at American Express, you will develop a range of valuable skills including advanced analytical techniques, data mining, and the ability to synthesize complex information into actionable insights. You'll also enhance your communication and leadership skills as you interact with high-level stakeholders and manage cross-departmental projects, all aimed at supporting critical business initiatives.

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How does American Express support work-life balance for the Director - Credit & Fraud Risk role?

American Express prioritizes work-life balance for its employees, including those in the Director - Credit & Fraud Risk role. With the Amex Flex model, you can choose to work in a hybrid, fully onsite, or remote setup based on the job requirements. Plus, the comprehensive benefits package includes parental leave, wellness programs, and flexible working arrangements to support your personal and professional life.

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What are the benefits of working as a Director - Credit & Fraud Risk at American Express?

Working as a Director - Credit & Fraud Risk at American Express comes with numerous benefits, including competitive salaries, performance bonuses, comprehensive health insurance, and retirement savings plans. Additionally, you'll enjoy career development opportunities and a supportive workplace culture that emphasizes mental and physical wellness, providing you with everything you need to thrive.

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Common Interview Questions for Director - Credit & Fraud Risk
Can you describe your experience with data analytics in finance?

In your response, emphasize specific projects where you applied data analytics to drive financial decisions. Discuss the tools you used, such as SQL, and elaborate on how your insights contributed to risk management and profitability enhancements in previous roles.

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How do you approach cross-functional collaboration?

To answer this, highlight your experiences working with diverse teams, detailing how you ensure alignment around shared goals. Discuss specific examples where your collaboration strategies led to successful project outcomes, emphasizing communication and relationship-building skills.

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What strategies do you use to identify credit risk in financial portfolios?

In answering this question, outline your approach to analyzing data trends and patterns related to credit behavior. Discuss any specific methodologies or tools you have used, and emphasize your ability to interpret and communicate findings to stakeholders.

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How do you stay updated on industry trends affecting credit and fraud risk?

Discuss your commitment to professional development, mentioning specific industry publications, webinars, or networks you follow. Highlight any forums or groups you are part of that focus on credit and fraud risk management, showcasing your dedication to staying informed.

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Can you give an example of a complex problem you solved in a leadership role?

When responding, provide a specific example that showcases your problem-solving abilities. Detail the steps you took, the data you analyzed, and the stakeholder involvement. Conclude with the impact or outcomes of your solution to demonstrate your leadership effectiveness.

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What is your experience with financial forecasting?

Elaborate on your experience with financial forecasting, discussing methodologies you have employed to develop Net Loss Provision forecasts. Mention how these forecasts informed decision-making processes and resulting financial strategy adjustments.

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How do you ensure compliance with governance and controls in risk management?

In your answer, discuss your understanding of the regulatory landscape, and outline the processes you follow to ensure compliance. Mention any specific frameworks or systems you have employed to uphold governance standards.

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Describe a time when you had to present complex data insights to a non-technical audience.

Use a specific example to illustrate how you distilled intricate data into an understandable narrative. Highlight the techniques you used to gauge audience understanding and engage them effectively.

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How do you prioritize tasks and projects in your role?

Explain your methodology for prioritizing tasks based on impact and urgency. You may mention any tools or frameworks you utilize to manage your workload efficiently and ensure alignment with team and strategic goals.

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What motivated you to apply for the Director - Credit & Fraud Risk position at American Express?

Share your enthusiasm for American Express, mentioning its commitment to customer service and innovation. Highlight how the company’s values resonate with you, and discuss how you see yourself contributing to the team’s objectives.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 16, 2025

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