Risk Manager - Corporate Communications & Social Media

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability (CS) initiatives.

How will you make an impact in this role?

• Ensure adherence to all procedures (external communication and social media communications, as examples) that all controls are being executed appropriately for the Corporate Communications team.
• Ensure that all appropriate approvals have been obtained that are relevant to the type of content being created.
• Develop close relationships with key colleagues within the Corporate Communications team and approach communication strategy discussions with a risk mindset.
• Work closely with Process Management team to address any gaps and/or changes to established processes and assist with determining a process resolution.
• Maintain an inventory of all content that is created for the Corporate Communications team, including but not limited to social media communications.
• Partner with Governance team to ensure all Corporate Affairs and Communications wide regulatory/policy mandates are being implemented across all applicable department owned/managed processes, including but not limited to, Privacy, Accessibility, Complaints, Conduct Risk, Artificial Intelligence, etc.

Minimum Qualifications

• 3+ years of experience in Risk Management and/or Governance
• Strong understanding of Operational Risk Management
• Proven success at developing and executing strategies that better identify, communicate, and manage risk
• Strong problem-solving skills; ability to see the big picture with attention given to critical details
• Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
• Ability to communicate key risks to colleagues, business partners, and senior leaders
• Bachelor’s degree required or equivalent 

Preferred Qualifications

• Willingness and ability to understand the underpinning of procedures and processes and determine root causes of issues
• Demonstrated ability to successfully manage multiple priorities under pressure
• Strong business acumen and demonstrated thought leadership
• Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations
• MBA or advanced degree

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
visa sponsorship for these positions.