Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
VIRTUAL CHAT ASSISTANT image - Rise Careers
Job details

VIRTUAL CHAT ASSISTANT

Job SummaryWe are seeking a dedicated and detail-oriented Virtual Chat Assistant to join our team at American Express. This is a part-time remote position with flexible scheduling options. The role offers a competitive salary range of $18-$25 per hour, depending on experience, with working hours not exceeding 4 hours per day. As a Virtual Chat Assistant, you will be responsible for providing exceptional customer service through online chat interactions. In addition to a supportive work environment, our benefits package includes health and dental insurance, paid training, paid vacations, and more.Job DescriptionAs a Virtual Chat Assistant at American Express, you will play a critical role in ensuring that customer inquiries are addressed promptly and effectively. Your primary responsibility will be to engage with customers over chat and provide them with the information they need regarding our products and services. This position requires excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.You will be working closely with the customer support team to resolve queries related to accounts, billing, and transactions, all while maintaining a high standard of professionalism. American Express prides itself on offering top-tier customer service, and as a Virtual Chat Assistant, you will be an integral part of that commitment.Your day-to-day tasks may include responding to customer inquiries regarding account status, helping with transaction issues, updating customer information, and providing information about promotions and services. Additionally, you may be responsible for escalating complex issues to specialized teams and ensuring that all interactions are logged accurately within our customer relationship management system.To succeed in this role, you will need to develop a comprehensive understanding of our products and services and stay updated on any changes or promotions. The ideal candidate will exhibit strong analytical skills and the ability to handle diverse customer scenarios with patience and empathy.Requirements1. High school diploma or equivalent; associate or bachelor’s degree preferred.2. Strong verbal and written communication skills.3. Previous experience in a customer service role is a plus, but not mandatory.4. Proficiency in using computers and chat software.5. Excellent problem-solving skills and attention to detail.6. Ability to work independently and manage time effectively.7. Familiarity with CRM systems is a plus.Responsibilities1. Provide timely and accurate responses to customer inquiries via chat.2. Assist customers with account-related questions and provide solutions to their problems.3. Maintain a professional and positive demeanor during all interactions.4. Document customer interactions accurately in our system for future reference.5. Escalate complex issues to appropriate departments as needed.6. Stay updated on product knowledge and company policies.7. Participate in training sessions and continuous learning to enhance customer service skills.Benefits– Health and dental insurance– Paid training and onboarding– Paid vacations and paid time off– Flexible work hours– Opportunity for career advancement within the company– Employee discounts on American Express products and servicesEducational QualificationsCandidates should possess at least a high school diploma or equivalent. A degree in business administration, communications, or a related field is preferred but not required.ExperienceWhile previous experience in customer service is advantageous, we welcome all candidates who are eager to learn and grow within the organization.Company OverviewAmerican Express is a globally recognized financial services company, known for its commitment to exceptional customer service and innovative products. Our mission is to provide our customers with unparalleled service and support. We believe in fostering an inclusive work environment that values diversity and encourages collaboration. By joining our team, you will become part of a company that is dedicated to providing its employees with the resources and support they need to thrive. We look forward to your application!Apply Now
American Express Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
American Express DE&I Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of American Express
American Express CEO photo
Stephen J Squeri
Approve of CEO

Average salary estimate

Estimate provided by employer
$28 / HOURLY (est.)
min
max
$23
$33.5

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
American Express Hybrid Phoenix, Arizona, United States
Posted 5 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

American Express is seeking an Associate to lead connectivity efforts and manage projects enabling secure and effective digital transactions within their global payments network.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Serve as a Hybrid Customer Care Professional for American Express Small Business Services, delivering expert service and sales support to small business customers in Phoenix, AZ.

Posted 2 days ago

Foley seeks a Customer Success Onboarding Specialist to drive successful client implementations of their innovative AI-driven recruitment platform in a fully remote role.

Copeland Hybrid Cudahy, WI, USA
Posted 3 days ago

Support customers and internal teams as a Warranty Specialist at a leading sustainability-driven HVACR company in Cudahy, WI.

Photo of the Rise User
Posted 3 days ago
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Family Medical Leave
Paid Holidays

Luma Health is seeking a Senior Customer Success Manager to serve as a trusted advisor for strategic healthcare clients, ensuring successful product adoption and account growth.

Posted 11 days ago

At Tava Health, contribute to mental health access expansion as a proactive Customer Success Associate managing diverse customer relationships.

Photo of the Rise User
Posted 10 days ago

Contact Center Representative needed to join Advantmed's remote PHA Scheduling Team, responsible for scheduling health assessments and delivering excellent customer service.

Photo of the Rise User
Posted 10 days ago

Drive exceptional client onboarding experiences as a Client Implementation Specialist at Arch, a pioneering fintech focused on private investments.

Support Financial Advisors by managing client accounts and administrative tasks within a respected global wealth management firm.

Photo of the Rise User

Become the friendly and organized Corporate Receptionist & Customer Coordinator at a leading beverage bottling company, managing customer interactions and office coordination.

Photo of the Rise User
Chowbus Hybrid Los Angeles, California, United States
Posted 8 days ago

Lead key client relationships to maximize business success through expert POS system adoption and support.

The Downsizers LLC Hybrid 101 Glen Lennox Drive, Suite 300, Chapel Hill, NC, United States
Posted 10 days ago

Support and engage with clients and team members in a fast-paced, compassionate environment as an Engagement Specialist at The Downsizers.

Photo of the Rise User
Posted 6 days ago

Lead Cresta's global customer support operations, driving operational efficiency, customer satisfaction, and team growth at the cutting edge of AI-powered contact center technology.

Photo of the Rise User
Posted 13 days ago

Deliver expert cash management customer care by advising on complex financial products and supporting growth initiatives at TD Bank in Mount Laurel, NJ.

Posted 4 days ago

Support customers by providing helpful product solutions and promoting digital channels in a dynamic, values-driven banking environment.

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

7157 jobs
MATCH
Calculating your matching score...
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
September 21, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
23 people applied to Virtual Assistant at The Flex
L
23 people applied to Discord Moderator at LMArena