Client Advisor, Soho

As a Client Advisor at AMIRI's SoHo location, you will primarily focus on delivering exceptional client service, achieving individual sales goals, and building strong, dynamic relationships with your clients. Your role will involve engaging clients with in-depth product knowledge and personal storytelling about the craftsmanship behind our luxury collections. You will also participate in store merchandising and inventory processes, ensuring that each client experience is memorable and satisfying.

To qualify for the Client Advisor position at AMIRI, you should have at least one year of experience in retail sales or client service, preferably in a luxury environment. A high school diploma or equivalent is preferred, along with strong communication skills and the ability to prioritize tasks in a fast-paced setting. Bilingual candidates, especially in English and Spanish, will have an advantage as they can better connect with a diverse clientele.

AMIRI is committed to the success of its Client Advisors by providing ongoing training and a supportive team environment. You will receive the tools needed to understand the products deeply and the expectations for achieving individual sales goals, including personal sales volume, units per transaction, and average dollar transaction benchmarks. With a focus on collaboration, you can partner with management to strategize on client outreach and service improvements.

As a Client Advisor at AMIRI, you can expect a competitive commission structure on top of your base hourly wage of $22 - $26. This structure is designed to reward your performance and effort in achieving sales goals. Your success in building client relationships and providing outstanding service will directly influence your earning potential, making it an exciting opportunity for passionate sales professionals.

AMIRI offers a comprehensive benefits package to its Client Advisors, including full health benefits, a 401(k) plan with employer matching, and paid vacation. We prioritize the well-being of our staff and foster a creative and innovative work environment, giving you the opportunity to excel in the luxury fashion industry.

When building relationships with clients, I focus on active listening and personalized service. By understanding their preferences and providing tailored recommendations, I can foster a sense of trust and loyalty. I believe in creating an atmosphere that makes clients feel valued and appreciated on every visit.

In my previous role, I exceeded my sales goals by implementing strategies that engaged clients effectively. I organized an exclusive in-store event that not only increased foot traffic but also showcased new collections, resulting in a significant boost in my monthly sales figures and positive feedback from clients.

The key to providing excellent customer service in luxury retail is to create a memorable experience for clients through attentiveness, impeccable product knowledge, and personalized interaction. Making clients feel special and recognized ensures that they will return and create lasting relationships.

When dealing with difficult clients or complaints, I focus on remaining calm and empathetic. I listen carefully to their concerns, validate their feelings, and work to find a satisfactory solution. My goal is to turn a negative experience into a positive one by showing a commitment to resolving the issue.

I once had a client who was unsure about a purchase. I engaged them in conversation, asking questions to understand their needs better. My active listening and clear communication helped me recommend the perfect item, ultimately leading to a sale and a very satisfied client who returned shortly after.

I admire AMIRI's commitment to authenticity and creativity in luxury fashion. The brand's unique California spirit and strong artistic vision resonate with me. I am excited about the opportunity to contribute to a dynamic team that prioritizes quality and innovation, allowing me to leverage my passion for fashion and client relationships.

I would share the rich narrative behind AMIRI’s collections, emphasizing the influence of California culture and the craftsmanship involved in each piece. By connecting clients to the brand's ethos and design philosophy, I can create an engaging conversation that highlights the exclusivity and artistry of AMIRI's products.

I would use client relationship management tools to keep track of previous purchases and preferences, allowing me to tailor recommendations accordingly. Additionally, I would engage with clients regularly to understand their evolving tastes, ensuring that I offer them relevant options during every visit.

During slow sales periods, I stay motivated by focusing on client relationships rather than just sales numbers. I take the opportunity to connect with clients, gather feedback, and improve product knowledge, preparing myself for increased sales when activity picks up again.

I believe my strong communication skills, retail experience, and passion for luxury fashion align perfectly with the AMIRI Client Advisor role. I excel at building relationships and possess the creativity needed to promote a brand like AMIRI, allowing me to thrive in a fast-paced, client-focused environment.