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H&M Sales Advisor - Westfield Vancouver

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, stories & products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Representing yourself and the H&M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
  • Use your product & fashion knowledge to share relevant information to customers

Team & Development

  • Retain and share your service, fashion and store operations knowledge and skills with colleagues
  • Follow all procedures, routines, and legal requirements in all areas of the store
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
  • Operate fitting room and checkout areas according to best practice & processes
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
  • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
  • Ensure good stock levels with replenishment routines on sales floor
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Support with opening and closing of the store
  • Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

  • As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
  • Motivated by giving customers a great experience.
  • You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
  • You should also enjoy working in a collaborative and dynamic environment.
  • You have sales experience working in a dynamic and collaborative environment that you can apply to your role
  • Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
  • You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where you're encouraged to be yourself at work
  • You will have access to a large global talent community, where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
  • You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $17.00 per hour**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Store Roles Assessment:

We want to inform you that we use automated decision-making for skill-based recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group.

The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. You’ll be able to provide feedback after the assessment and you always have the opportunity to ask questions.

If you have any difficulties or concerns with the current assessment method, you can request for an alternative method of assessment. Please contact us at [email protected] as soon as possible to discuss your options. We’ll try our best to meet your needs.

Average salary estimate

$35360 / YEARLY (est.)
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$35360K
$35360K

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What You Should Know About H&M Sales Advisor - Westfield Vancouver, H&M Group

If you’re passionate about fashion and love engaging with customers, then the H&M Sales Advisor position at H&M in Westfield Vancouver is the perfect opportunity for you! As a Sales Advisor, your role will be all about creating a stellar shopping experience for our customers. You'll welcome them with a warm smile and guide them through our fantastic range of products. With your expertise in fashion, you’ll help them find just the right items that resonate with their personal style. Your day-to-day will involve everything from promoting our customer loyalty app to supporting our sustainable initiatives, all while ensuring the store remains visually appealing and organized. You’ll collaborate closely with your team, sharing insights and learning from each other to hit those sales targets together. Flexibility and creativity are key, as every day may bring new challenges and opportunities in fashion trends. If you're ready to connect with customers in a meaningful way and thrive in a dynamic environment, then apply to join the H&M family today! We're excited to hear from you!

Frequently Asked Questions (FAQs) for H&M Sales Advisor - Westfield Vancouver Role at H&M Group
What are the main responsibilities of a Sales Advisor at H&M in Westfield Vancouver?

As a Sales Advisor at H&M in Westfield Vancouver, your primary responsibilities will include providing exceptional customer service, actively engaging customers on the sales floor, promoting our products, and assisting with visual merchandising. You’ll also support the operational tasks like garment refill and maintaining store cleanliness. Staying updated on fashion trends and sharing your knowledge with customers will be key to enhancing their shopping experience!

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What qualifications do I need to become a Sales Advisor at H&M in Vancouver?

To qualify as a Sales Advisor at H&M in Vancouver, you should have a passion for fashion and previous sales experience in a retail or service-related environment. Strong communication skills, a collaborative mindset, and a flexible attitude are highly valued. Additionally, you'll benefit from understanding customer service principles and being motivated to create positive shopping experiences.

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How is the work environment for a Sales Advisor at H&M in Westfield Vancouver?

The work environment for a Sales Advisor at H&M in Westfield Vancouver is dynamic and collaborative. You will work alongside a diverse team, sharing knowledge and ideas to enhance customer experiences. H&M prides itself on inclusivity and promoting a positive culture where everyone can express themselves, making your time at work both enjoyable and fulfilling.

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What benefits can I expect as a Sales Advisor at H&M in Vancouver?

As a Sales Advisor at H&M in Vancouver, you can enjoy a variety of benefits including competitive hourly wages, employee discounts on merchandise, and access to unique career development opportunities. H&M also supports employee wellbeing through comprehensive health insurance, retirement plans, and paid time off, including community service days. You’ll be part of a values-driven organization that genuinely cares for its employees.

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What is the onboarding process like for new Sales Advisors at H&M in Westfield Vancouver?

The onboarding process for new Sales Advisors at H&M in Westfield Vancouver consists of structured training sessions designed to familiarize you with store operations, customer service standards, and product knowledge. You'll receive support from experienced colleagues, enabling you to learn and grow in your role while ensuring you feel at home in the H&M family.

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Common Interview Questions for H&M Sales Advisor - Westfield Vancouver
How do you approach customer service in a retail environment as a Sales Advisor?

When answering this question, highlight your commitment to putting customers first. Share specific examples of how you effectively communicate with customers, listen to their needs, and provide personalized recommendations. Emphasize the importance of creating a welcoming atmosphere that encourages repeat visits.

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Can you give an example of how you stayed updated with fashion trends?

Discuss your methods for keeping up with current fashion trends, such as following industry publications, social media influencers, or competitor brands. Provide a specific instance where this knowledge helped you offer better customer service or tailored product suggestions.

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What strategies do you believe are important for achieving sales targets as a Sales Advisor?

When discussing strategies for achieving sales targets, mention the importance of actively engaging customers, upselling, and effectively promoting loyalty programs. You can also talk about tracking your performance and continuously seeking feedback to improve your sales techniques.

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Describe a time you dealt with a difficult customer and how you handled the situation.

Use the STAR method—Situation, Task, Action, Result—to clearly outline the context of the encounter. Focus on how you remained calm, listened to the customer’s concerns, and took steps to resolve the issue while ensuring satisfaction.

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What do you think are the key qualities of a successful Sales Advisor at H&M?

Key qualities include strong communication skills, a positive attitude, teamwork, and a passion for fashion. Talk about how these qualities allow Sales Advisors to connect with customers, collaborate effectively with colleagues, and create a vibrant shopping experience.

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How would you promote H&M’s sustainability initiatives in your role?

Highlight the importance of being knowledgeable about H&M's sustainability initiatives and confidently sharing this information with customers. You might also mention suggested conversation starters that emphasize eco-friendly practices and encourage customer participation.

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How do you handle multiple tasks during busy store hours as a Sales Advisor?

Discuss your ability to prioritize tasks and stay organized. Offer examples of how you’ve effectively managed busy times by delegating responsibilities among teammates and maintaining a focus on customer interactions.

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What do you enjoy most about working in retail, specifically at H&M?

Share your enthusiasm for fashion and customer interaction. Talk about specific aspects of H&M’s culture or product offerings that attract you, and how you appreciate creating connections with both customers and your team.

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In what ways would you contribute to building a positive team environment as a Sales Advisor?

Focus on your collaborative spirit and willingness to support colleagues. You could mention instances where you have offered assistance, celebrated team successes, or provided constructive feedback that boosted team morale.

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What can you tell us about H&M’s brand and values that resonate with you?

This is a chance to demonstrate your knowledge. Talk about H&M's commitment to innovative fashion and sustainability. Share personal values that align with H&M’s mission, underscoring your motivation to contribute to the company’s goals.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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Part-time, on-site
DATE POSTED
December 25, 2024

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