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Strategic Account Manager- Northern US

About ANA:


Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Generators, Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy and Smart load bank systems. Our commitment to our customers is to “Make their World Easier,” by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.

 

ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Strategic Account Manager (SAM) to join our growing team. The SAM is a critical member of the sales department and will be based remotely in their assigned region.


The Strategic Account Manager
  • Responsible for developing and managing targeted Strategic Accounts within their assigned region and across North America. This role will focus on creating & capturing sales volume and expanding our partnership. Cementing strong relationships across the customer account to increase share, and drive ANA growth. The SAM will actively develop and execute targeted strategies, manage program agreements, and drive the effort to support our strategic partners and align with their business requirements. The SAM will function as the primary point of contact for our Strategic Accounts, providing solutions, and working closely with ANA internal teams to fulfill their needs and exceed expectations.

  • This role reports to the EVP- Strategic Accounts


Role & Responsibilities
  • Plan and implement sales strategies in support of ANA objectives for Strategic Accounts to achieve growth, revenue, and customer satisfaction goals.
  • Build and sustain strong relationships with strategic customers and ANA support teams to enhance long-term business relationships. Function as the primary contact for customer ensuring excellent experience at all touch points utilizing all ANA resources appropriately.
  • Conduct regular business reviews with clients to evaluate their satisfaction, identify areas for improvement, and discover growth opportunities. Coordinate training and development of customer sales and service teams.
  • Track and report on key account metrics, maintain sales records in CRM and follow up on current activity to close all opportunities. Provide accurate forecast information, price quotes, and broadly communicate to all stakeholders allowing efficient and effective customer support.
  • Coordinate the sales actions of ANA Account Managers, Energy Team, Inside Sales and Service Teams to provide tight coverage. Provide specific direction and messaging to drive alignment with customer requirements and expectations.
  • Comprehend clients’ business objectives, challenges, and market trends to provide strategic insights and solutions that align with their goals.
  • Remain current with industry trends, the competitive offerings, and market conditions to proactively identify potential risks and opportunities for our clients and our company.
  • Attend industry and customer events to build relationships, demonstrate our ANA value proposition and uncover new opportunities.
  • Be responsible for the overall success of our relationship in your assigned region, demonstrate ANA values in all actions.


Qualifications
  • Bachelor’s degree in business administration, Marketing, or a related field.
  • Proven experience in account management, preferably in a B2B environment.
  • Strong industry knowledge and the ability to understand clients' business objectives and challenges.
  • Proficient in Microsoft Office Suite and CRM software.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
  • Excellent problem-solving and analytical skills, with the ability to identify and address client needs effectively.
  • Ability to travel an up to 60%, including some weekend and short notice trips


ANA’s Core Values
  • Root Cause Problem Solving
  • Be Creative with Solutions
  • Build open and honest relationships
  • Build a positive team and family spirit
  • Be inclusive
  • Look for better ways
  • Be humble
  • Urgency


Benefits & Perks
  • Competitive pay
  • 401k with company contribution
  • Company Vehicle or Vehicle Allowance
  • Medical, Dental, & Vision
  • Flexible Spending Account
  • Life Insurance
  • Voluntary Accident Insurance
  • Voluntary Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Employee Assistance Program
  • Employee Appreciation Programs


$140,000 - $180,000 a year

You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.

 

ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Average salary estimate

$160000 / YEARLY (est.)
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What You Should Know About Strategic Account Manager- Northern US, ANA

If you're an experienced Strategic Account Manager looking for an exciting opportunity, look no further than Alliance North America (ANA)! Since our establishment in 2017, we've been the premier North American supplier of AIRMAN generators, compressors, pneumatic tools, and more. As part of our commitment to 'Make their World Easier,' we foster strong relationships and provide swift solutions to our clients. In the role of Strategic Account Manager, you’ll be based remotely in the Northern US and become an essential part of our dynamic sales team. Your main focus will be on nurturing and managing key strategic accounts, promoting long-term partnerships, and ensuring customer satisfaction by understanding each client’s unique business needs. You'll plan sales strategies, conduct business reviews, coordinate training sessions, and track key account metrics, helping our clients thrive in coordination with our internal teams. This is not just a job; it’s a chance to make a real impact within our organization. If you thrive on building relationships, aligning strategic goals, and enhancing the customer experience, this role is tailor-made for you. As you engage with clients, you'll leverage your industry knowledge and problem-solving skills to identify opportunities and tackle challenges effectively. Plus, you’ll enjoy our competitive benefits package, which includes a 401k contribution and flexible spending accounts. So, if you’re ready to embark on an adventure with ANA and drive growth while enjoying a fulfilling career, we want you on our team!

Frequently Asked Questions (FAQs) for Strategic Account Manager- Northern US Role at ANA
What does a Strategic Account Manager at Alliance North America do?

The Strategic Account Manager at Alliance North America plays a vital role in developing and managing key strategic accounts across the Northern US region. This position focuses on building strong relationships with clients, understanding their business needs, and providing tailored solutions to drive growth and satisfaction.

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What qualifications are needed for the Strategic Account Manager position at ANA?

To be considered for the Strategic Account Manager position at Alliance North America, candidates should possess a bachelor’s degree in business administration, marketing, or a related field, along with proven experience in account management in a B2B environment. Strong interpersonal, analytical, and communication skills are essential for success.

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How does Alliance North America support its Strategic Account Managers?

Alliance North America provides support to its Strategic Account Managers by equipping them with extensive resources, including a dedicated support team, access to our expansive parts inventory, and ongoing training opportunities to enhance their skills and knowledge about our products and services.

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What is the salary range for the Strategic Account Manager role at ANA?

The salary range for the Strategic Account Manager position at Alliance North America is competitive, ranging from $140,000 to $180,000 annually, along with a comprehensive benefits package that includes a 401k with company contributions, health insurance, and more.

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What are the travel requirements for the Strategic Account Manager at ANA?

The Strategic Account Manager role at Alliance North America does require travel, with the expectation of up to 60% travel, which may include weekend and short-notice trips to meet with clients and attend industry events.

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What core values does Alliance North America uphold for its Strategic Account Managers?

Alliance North America believes in principles such as root-cause problem-solving, creativity in solutions, building open and honest relationships, teamwork, inclusivity, and humility. These core values guide the actions of Strategic Account Managers.

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How can I apply for the Strategic Account Manager position at Alliance North America?

To apply for the Strategic Account Manager role at Alliance North America, interested candidates should prepare a tailored resume and cover letter expressing their experience and alignment with ANA's core values. Applications can typically be submitted through ANA's career site or directly to their HR department.

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Common Interview Questions for Strategic Account Manager- Northern US
Can you describe your experience with account management in a B2B environment?

When answering this question, highlight specific experiences where you've successfully managed client accounts, detailing the strategies you implemented to foster relationships and drive sales. Provide metrics of success, such as revenue growth or client satisfaction improvements.

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How would you approach developing a sales strategy for a new client?

Outline a step-by-step approach, including conducting thorough research on the client’s industry, identifying their challenges and needs, and tailoring a sales strategy that aligns with their business objectives. Emphasize your ability to adapt based on client feedback and market changes.

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How do you measure the success of your account management efforts?

Discuss specific key performance indicators (KPIs) you track, such as customer satisfaction scores, retention rates, upsell opportunities, and revenue generated. This demonstrates your results-oriented mindset and understanding of the business impact.

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How do you handle difficult clients or challenging situations?

Provide an example of a challenging situation you've faced with a client and articulate the steps you took to resolve the issue. Highlight your communication skills, patience, and problem-solving abilities in managing and turning around those situations.

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What strategies do you use to build lasting relationships with clients?

Discuss the importance of regular communication, understanding client needs, proactively offering solutions, and delivering excellent service. Specific examples can help illustrate your relationship-building strategies.

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Can you give an example of a time you exceeded a client’s expectations?

Share a story where your actions went above and beyond for a client, whether through timely support, innovative solutions, or significant follow-through. Highlight the positive impact this had on the client relationship.

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How do you stay informed about industry trends and client needs?

Detail the methods you use to stay updated, such as attending industry conferences, subscribing to relevant publications, networking with peers, and utilizing market research. This shows your commitment to continuous learning and adaptation.

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What role does teamwork play in your account management approach?

Emphasize the importance of collaboration with internal teams and effective communication to deliver solutions that meet and exceed client expectations. Provide examples of working across different departments to achieve shared goals.

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How do you prioritize multiple accounts and projects?

Discuss your organizational skills and the systems you implement to prioritize tasks based on urgency, client needs, and potential revenue impact. Mention how you ensure all accounts receive appropriate attention.

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What excites you about the Strategic Account Manager role at Alliance North America?

Express your enthusiasm for the opportunity to make a significant impact by developing strategic partnerships and your alignment with ANA’s core values. Share how your skills and experience can contribute to the company's growth and success.

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All Nippon Airways is a domestic and international airline carrier that offers its users with an online system to book their flights. All Nippon Airways allows its users to manage reservations and purchase tickets, check seat availability, and ge...

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Full-time, remote
DATE POSTED
November 24, 2024

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