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Strategic Account Manager- Western US

About ANA:


Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Generators, Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy and Smart load bank systems. Our commitment to our customers is to “Make their World Easier,” by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.

 

ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Strategic Account Manager (SAM) to join our growing team. The SAM is a critical member of the sales department and will be based remotely in their assigned region.


The Strategic Account Manager
  • Responsible for developing and managing targeted Strategic Accounts within their assigned region and across North America. This role will focus on creating & capturing sales volume and expanding our partnership. Cementing strong relationships across the customer account to increase share, and drive ANA growth. The SAM will actively develop and execute targeted strategies, manage program agreements, and drive the effort to support our strategic partners and align with their business requirements. The SAM will function as the primary point of contact for our Strategic Accounts, providing solutions, and working closely with ANA internal teams to fulfill their needs and exceed expectations.

  • This role reports to the EVP- Strategic Accounts


Role & Responsibilities
  • Plan and implement sales strategies in support of ANA objectives for Strategic Accounts to achieve growth, revenue, and customer satisfaction goals.
  • Build and sustain strong relationships with strategic customers and ANA support teams to enhance long-term business relationships. Function as the primary contact for customer ensuring excellent experience at all touch points utilizing all ANA resources appropriately.
  • Conduct regular business reviews with clients to evaluate their satisfaction, identify areas for improvement, and discover growth opportunities. Coordinate training and development of customer sales and service teams.
  • Track and report on key account metrics, maintain sales records in CRM and follow up on current activity to close all opportunities. Provide accurate forecast information, price quotes, and broadly communicate to all stakeholders allowing efficient and effective customer support.
  • Coordinate the sales actions of ANA Account Managers, Energy Team, Inside Sales and Service Teams to provide tight coverage. Provide specific direction and messaging to drive alignment with customer requirements and expectations.
  • Comprehend clients’ business objectives, challenges, and market trends to provide strategic insights and solutions that align with their goals.
  • Remain current with industry trends, the competitive offerings, and market conditions to proactively identify potential risks and opportunities for our clients and our company.
  • Attend industry and customer events to build relationships, demonstrate our ANA value proposition and uncover new opportunities.
  • Be responsible for the overall success of our relationship in your assigned region, demonstrate ANA values in all actions.


Qualifications
  • Bachelor’s degree in business administration, Marketing, or a related field.
  • Proven experience in account management, preferably in a B2B environment.
  • Strong industry knowledge and the ability to understand clients' business objectives and challenges.
  • Proficient in Microsoft Office Suite and CRM software.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
  • Excellent problem-solving and analytical skills, with the ability to identify and address client needs effectively.
  • Ability to travel an up to 60%, including some weekend and short notice trips


ANA’s Core Values
  • Root Cause Problem Solving
  • Be Creative with Solutions
  • Build open and honest relationships
  • Build a positive team and family spirit
  • Be inclusive
  • Look for better ways
  • Be humble
  • Urgency


Benefits & Perks
  • Competitive pay
  • 401k with company contribution
  • Company Vehicle or Vehicle Allowance
  • Medical, Dental, & Vision
  • Flexible Spending Account
  • Life Insurance
  • Voluntary Accident Insurance
  • Voluntary Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Employee Assistance Program
  • Employee Appreciation Programs


$140,000 - $180,000 a year

You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.

 

ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Average salary estimate

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What You Should Know About Strategic Account Manager- Western US, ANA

Join Alliance North America (ANA) as a Strategic Account Manager for the Western US and be a vital part of our impressive growth story! Established in 2017, ANA is North America's exclusive supplier of AIRMAN Generators, Air Compressors, and more. With our commitment to "Make their World Easier," our Strategic Account Manager will eagerly develop and manage key relationships with our valued customers while embodying our core values. In this remote role, you'll implement innovative sales strategies that resonate with ANA’s objectives. You'll have the opportunity to create meaningful partnerships, drive sales volume, and ensure our customers receive top-tier service and support. By understanding your clients’ unique challenges and market trends, you'll be able to provide tailored solutions that not only meet but exceed their expectations. Your days will be spent performing business reviews, evaluating customer satisfaction, and identifying growth opportunities. We’re excited to see the connections you build with our internal teams and external clients alike, ensuring that the ANA value proposition is evident at every turn. If you’re passionate about fostering long-term business relationships and thrive in a dynamic environment, this is the perfect position for you! With a competitive pay range from $140,000 to $180,000, alongside great benefits like a company vehicle, medical coverage, and a supportive company culture, the opportunity to advance your career with ANA awaits you. Let’s grow together in making a difference in the industry!

Frequently Asked Questions (FAQs) for Strategic Account Manager- Western US Role at ANA
What does a Strategic Account Manager do at Alliance North America?

At Alliance North America, the Strategic Account Manager is responsible for developing and managing strategic customer accounts, focusing on increasing sales volume and partnership growth. This role emphasizes strong relationship building and requires regular engagement with clients to ensure their needs are met and expectations exceeded.

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What qualifications do I need to become a Strategic Account Manager at ANA?

To become a Strategic Account Manager at Alliance North America, candidates should have a Bachelor’s degree in business administration or a related field, along with proven B2B account management experience. Strong communication skills and a deep understanding of client business objectives are also essential.

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How does the Strategic Account Manager support clients at ANA?

The Strategic Account Manager at Alliance North America functions as the primary contact for strategic clients, providing tailored solutions and support. This includes conducting regular business reviews, coordinating with internal teams, and staying updated on industry trends to help clients achieve their business goals.

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What are the growth opportunities for a Strategic Account Manager at ANA?

A Strategic Account Manager at Alliance North America has ample opportunities for growth, including potential advancement to senior leadership roles. The position emphasizes innovation and relationship management, allowing for broad skills development and exposure to various aspects of the business.

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What skills are crucial for success as a Strategic Account Manager in the Western US?

Strong interpersonal and communication skills, an understanding of B2B dynamics, and the ability to analyze clients’ needs are crucial for success as a Strategic Account Manager at Alliance North America. Proficiency in CRM software and Microsoft Office Suite is also beneficial.

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Is there a travel requirement for the Strategic Account Manager position at ANA?

Yes, the Strategic Account Manager position at Alliance North America requires travel of up to 60%, including some weekend trips and short notices, to nurture client relationships and participate in industry events.

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What is the salary range for a Strategic Account Manager at Alliance North America?

The salary range for a Strategic Account Manager at Alliance North America is between $140,000 to $180,000 annually, with additional benefits like competitive pay, 401k contributions, and comprehensive health coverage.

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Common Interview Questions for Strategic Account Manager- Western US
What strategies would you implement to develop strategic customer relationships?

In answering this question, focus on the importance of understanding client needs, regular communication, and personalized service. Discuss building trust and adapting strategies to align with the client's business goals, showing your proactive approach.

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Can you describe a time when you successfully turned around a difficult client situation?

When discussing this, provide a specific example that highlights your problem-solving skills and ability to empathize with clients. Talk about how you identified the issue, the steps you took to address it, and the positive outcome that followed.

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How do you stay updated on industry trends and competitors?

Detail your methods for tracking industry news, attending conferences, and engaging in professional development. Emphasize how this knowledge allows you to provide insightful recommendations to clients, keeping them ahead in their market.

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Explain how you prioritize multiple strategic accounts.

Discuss your approach to time management and prioritization based on account potential, client needs, and urgency. Highlight tools or techniques you use, such as CRM software, to track progress and ensure all accounts are adequately supported.

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What role do you believe communication plays in account management?

Emphasize that communication is fundamental in building relationships, ensuring clarity in expectations, and resolving issues quickly. Detail how you maintain open lines of communication with clients and internal teams.

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How would you handle a request from a client that exceeds ANA’s capabilities?

A good response here would emphasize transparency and finding solutions while managing expectations. Discuss how you would communicate limitations while also offering alternatives that meet the client's overall objectives.

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Describe a challenging sales goal and how you achieved it.

Provide a concrete example showcasing your strategic planning and execution. Highlight the steps you took, any tools you used to monitor progress, and how you adapted your approach along the way.

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What metrics do you consider important in account management?

Discuss KPIs such as client satisfaction, sales growth, and retention rates. Explain why these metrics are important in evaluating both your performance and the health of the customer relationship.

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How do you ensure customer satisfaction?

Elaborate on your methods for monitoring customer feedback and satisfaction levels. Discuss your proactive approach to addressing concerns and how regular check-ins and feedback loops contribute to long-term customer success.

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What approach do you take to develop sales strategies?

Illustrate your method for analyzing data, understanding client needs, and market conditions. Discuss how you create tailored strategies that align with the overall company goals and provide measurable outcomes.

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Full-time, remote
DATE POSTED
November 24, 2024

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