Adoption Services Specialist

Do you have excellent customer service skills? Are you passionate about seeing animals find their forever homes? 🐾 Come work as an Adoption Services Specialist for Animal Humane Society, where caring for animals isn’t just a job – it’s our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people

Purpose: You are a guest-oriented, self-motivated, and flexible team member who processes pet adoptions and provides customer service in a fast-paced environment. You serve as a first point of contact for adopters, visitors, donors, and volunteers in the adoption area.

Pay Rate: $16/hour

Benefits (see additional benefits below):

· Health, dental and vision insurance

· Paid Time Off (accrual based on # of hours worked each pay period)

· 9 paid holidays + 4 floating holidays (per full calendar year)

· 401k Retirement Plan

Schedule: 32 hours per week; 4 8-hour shifts

• Set schedule of Tuesday, Friday, Saturday & Sundays
• Saturday/Sunday: shift times between 9:45a-6:15p
• Tuesday-Friday: shift times between 11:45a-8:15p

Location: Woodbury, MN

Application Process: 1 30-minute virtual interview

What you will be doing:

Customer Service —Greet individuals promptly and maintain a high level of professionalism when responding to inquiries. Continually observe adoption area to ensure all individuals’ needs are met.  Thoroughly explain adoption process and prepare adopters for success by suggesting merchandise that best suits their needs.

Process – Complete adoptions, ensuring all transaction paperwork and computer records are accurate.

Support — Assist in the opening and closing of the adoption center and maintaining the appearance of merchandise and adoption area throughout the day.

Communication — Listen, pay attention, and be a responsible steward of information. Gather and convey information in a clear, complete, and timely manner. Be receptive to, and able to provide feedback in a professional manner.

Culture — Foster an open and inclusive environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.

Other duties as assigned

What we are looking for:

Schedule — Regular, predictable attendance, punctuality, and availability to work during operational hours with the expectation to work varied hours including evening and weekend shifts.

Experience – Customer service experience preferred.

Computer Skills — Proficient with computers, specifically, a working knowledge of Microsoft products.

Adaptability — Ability to work in a professional and positive manner with high attention to detail in a variety of situations and the willingness to assist at all sites.

Communication — Excellent interpersonal and communications skills, must have ability to work as a member of the team and partner collaboratively with all departments.

Physical & Emotional Capabilities — Must be able to handle the physical aspect of working in a shelter, including warm and humid environments. Should be comfortable with handling a variety of animals with medical and behavioral needs.  Must have a high level of resiliency and be able to handle the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia. Must be able to lift and carry up to 50 lbs.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  
• All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401k for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.