Modern Workplace (AVD) Engineer

As a Modern Workplace (AVD) Engineer at ANS, you will be tasked with providing technical support for Azure Virtual Desktop and M365 solutions. Your responsibilities include managing P1 incidents, resolving technical issues, handling escalations for 1st line engineers, and contributing to deployments and migrations. You'll also enhance system efficiency through innovative solutions, ensure customer satisfaction by keeping clients informed during incidents, and take part in internal documentation and training.

To apply for the Modern Workplace (AVD) Engineer position at ANS, candidates should possess solid experience troubleshooting, deploying, and managing Azure Virtual Desktop technologies. A strong understanding of Azure IaaS and PaaS, M365 technologies, as well as knowledge of network management and identity management, are crucial. Candidates should also have a track record of conducting environment reviews and participating in migrations.

At ANS, we are committed to the professional growth of our Modern Workplace (AVD) Engineers by offering extensive training and development opportunities. Our culture emphasizes knowledge sharing, so you will have the chance to upskill junior members and enhance your own skills through collaborative team meetings and documentation contributions. With benefits that include dedicated personal growth time, we ensure that every team member can pursue ongoing learning.

As a Modern Workplace (AVD) Engineer at ANS, you'll find a supportive and inclusive work culture that values openness, ambition, and innovation. We foster a dynamic environment where everyone is encouraged to bring their authentic selves to work. Our commitment to a positive work-life balance is reflected in our flexible working arrangements and various benefits designed to enhance job satisfaction and overall well-being.

At ANS, Modern Workplace (AVD) Engineers have numerous opportunities for career progression. With a focus on continuous learning, you can grow your expertise in Azure and M365 technologies while participating in various projects. The supportive team environment and strong mentorship culture facilitate your development into leadership roles or specialized positions within the company.

In answering this question, highlight specific projects where you've managed or deployed Azure Virtual Desktop solutions. Discuss your troubleshooting skills, deployment strategies, and how you've ensured system stability using Azure technologies.

Detail your approach to managing P1 incidents, focusing on communication, prioritization, and your methodology for resolving issues swiftly while keeping stakeholders informed of progress throughout.

Discuss your experience with M365 tools such as Exchange Online, SharePoint, and Microsoft Teams. Provide examples of how you've supported users or implemented these solutions to enhance productivity.

Explain a specific instance where you've conducted a performance review and your strategies for optimization. Highlight the tools you used and the outcomes achieved from your efforts.

Share your methods for staying current, such as following industry blogs, participating in webinars, or working on certification updates. This demonstrates your commitment to professional development and awareness of innovations.

Select a complex incident you encountered, explaining the steps you took to troubleshoot and resolve the issue, including collaboration with other teams, and how it improved systems or processes.

Articulate your philosophy on mentoring, emphasizing the importance of knowledge sharing. Discuss specific methods you use to guide juniors, such as hands-on training or involving them in projects.

Outline your evaluation criteria for new technology deployment effectiveness, including user feedback, performance metrics, and alignment with organizational goals, demonstrating a comprehensive analytical approach.

Discuss your techniques for conveying technical information clearly to non-technical stakeholders, emphasizing the importance of tailored communication and transparency in team interactions.

Your response should reflect an understanding of ANS's values such as openness and innovation, as well as your excitement for the inclusive culture and commitment to professional development, showcasing a good fit for the role.