Job details

IT Infrastructure Engineer

Get a free resume review

Overview

apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change, and this role will be a key appointment in its delivery. We are looking for an IT Infrastructure Engineer to be part of our team as we undertake a significant transformation to modernize our IT services across the apetito group. Our team is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering and will lead the way in primarily supporting our network and server infrastructure on-premise at our office locations as well as our datacentre infrastructure.

You will play an important role in significant projects for the business, including as Technical Lead for internal projects with on-premise/datacentre infrastructure.

This role is based at our Head offices in Trowbridge, Wiltshire with hybrid working from home up to 2 days per week.

The role may require travel to other locations.

Who we are

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.

Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.

Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.

Responsibilities

Estate Management

Administer Active Directory/Azure AD (Entra ID).
Manage and maintain the server hosting environments (Datacentre, Azure, etc.)
Technical lead for internal projects with on-premise/datacentre infrastructure.
Ensuring the on-premise infrastructure adheres to the latest best security practice, implementing robust security controls.
Understanding environment demands to scale resources and link capacities efficiently and proactively. Working with the Head of Service Delivery, Cloud & Infrastructure to properly budget for resource trends.
Manage and implement patching schedules, ensuring timely updates and security compliance.
Review configurations with 3rd party support to ensure they adhere to best practices.
SME for on-premise infrastructure (servers, network, etc.), maintaining & monitoring these environments alongside support partners.

Monitoring & Reporting

Generate system and service-level reporting for performance and security metrics.
Proficiently identifying, monitoring, and resolving issues to a successful conclusion.
Provide regular reporting on patching states across the infrastructure.

Document & Design

Develop high and low-level designs to meet challenging infrastructure requirements.
Maintaining meticulous technical documentation.
Maintain the CMDB and ensure infrastructure documentation is accurate.

Day-to-day

Responsible for the daily operations & continued development of the on-premise environments.
Work on complex systems and their connecting network platforms which support critical infrastructure.
Provide high-level technical support for operational technology used across the business.
Ensuring backups and data continuity – including maintaining back and restore processes and frameworks.
Collaborating with team members, providing knowledge exchange, and assisting more junior members where necessary.
Resolving escalated issues within the on-premise/datacentre infrastructure.
Work with the IT Service Desk to support on-premise/datacentre services.
Stay up to date on the latest technologies and trends.
Other duties as assigned by Management.

About you

Microsoft Certified: Windows Server Hybrid Administrator Associate, or other industry equivalent is essential.

Essential Experience:

Managing on-premise servers & networks for at least 3 years in an infrastructure role
Infrastructure engineering within a dynamic business environment
Working with 3rd party support partners and being able to manage them effectively
Server and network management and maintenance; including patch schedules and reporting
Creating highly accurate technical service documents
Vendor agnostic experience
Forward thinking with experience and interest in automation & efficiency
Supporting RDS farms
ERP software such as Microsoft Dynamics, SAP, etc.

Essential Skills and Knowledge:

An understanding of priorities and SLAs within a ticketing system.
Server hardware & data centre maintenance (Dell, HPE, Lenovo, etc.).
Storage solutions & SAN/NAS administration
Communication and collaboration
Time management and methodical approach to prioritising a complex workload
Logical troubleshooting approach to challenges & incidents.
Strong understanding of:
- Windows Server Operating Systems
- Active Directory
- WSUS
- Linux Operating Systems
- IP Addressing and subnetting
- IP Protocols (ICMP, UDP, TCP)
- IP Access-lists & Firewalling
Create and support VPNs
Knowledge on best practice for security focused environments.
Knowledge on IP Networking and the OSI model is highly desirable.
Knowledge of Cisco Meraki is beneficial.
Knowledge of Fortinet products is beneficial.
Knowledge of Cisco ISE is beneficial.

Desirable Certifications

Azure Fundamentals or higher
CompTIA S+ or other industry equivalent
Cisco CCNA or other industry equivalent

Company Benefits

Competitive salary – accredited Living Wage employer
25 days holiday per year, plus bank holidays
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Subsidised canteen
Free parking
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$45000K

$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT Infrastructure Engineer, apetito

Join apetito as an IT Infrastructure Engineer at our Trowbridge office and be part of a team that is shaping the future of IT services. Here at apetito, we operate 24/7, ensuring that our vital service to clients in the health and social care sectors runs smoothly. As an IT Infrastructure Engineer, you will have the chance to lead pivotal projects while supporting our network and server infrastructure. With the opportunity for hybrid working, you’ll balance your time between collaborating on-site and working remotely. This role is crucial as we modernize our IT services across the apetito group. You will oversee Active Directory and other environments, ensuring that our infrastructure meets the highest security standards. You will manage patching schedules, report on performance, and collaborate with team members to maintain and monitor our systems. If you have experience in managing on-premise servers and networks and a passion for innovation and automation, we'd love to hear from you. At apetito, you will not just fill a role, but you will also contribute to our mission of delivering quality meals to over 1,300 care homes while being part of a supportive work environment that values diversity and inclusion. Your expertise is essential as we seek to enhance our capabilities and reach our goal of becoming Net Zero by 2040. Come be a part of our thoughtful, mission-driven team!

Frequently Asked Questions (FAQs) for IT Infrastructure Engineer Role at apetito

What are the responsibilities of an IT Infrastructure Engineer at apetito?

As an IT Infrastructure Engineer at apetito, your key responsibilities include administering Active Directory and managing on-premise and datacentre server environments. You'll lead technical projects, ensure security compliance, manage patch schedules, and develop both high and low-level infrastructure designs. Additionally, you will be responsible for monitoring system performance and documenting necessary processes.