Technical Account Manager - APAC

As a Technical Account Manager - APAC at adjoe, your main responsibilities will include managing the technical onboarding of new app partners, troubleshooting integration issues, and serving as a trusted technical advisor. You'll also analyze and visualize data to support the supply business team in meeting its KPIs.

To succeed as a Technical Account Manager - APAC at adjoe, candidates should possess strong communication skills, be bilingual in English and either Mandarin, Korean, or Japanese, and have a solid understanding of SQL. Familiarity with HTML, JavaScript, or Java, as well as experience in app development, is also beneficial.

In the Technical Account Manager - APAC role at adjoe, you will act as a bridge between the product and business teams. You'll advocate for feature requests, align product enhancements with market needs, and maintain documentation for seamless integration processes.

adjoe values personal development and offers strong career growth opportunities. The Technical Account Manager - APAC role includes biannual development talks to discuss your career path, ensuring you have the support to reach your professional goals.

At adjoe, the working culture emphasizes a high feedback culture with performance reviews twice a year and a hybrid working model, which allows for a balanced mix of office days and remote work. You'll collaborate with a dynamic team that is committed to innovation and growth.

When answering this question, highlight specific instances where you managed SDK integration projects, detailing your approach and the outcomes. Discuss challenges you faced and how you resolved them, emphasizing your hands-on experience in this area.

To answer this question, provide examples of how you’ve successfully communicated complex technical information to non-technical stakeholders. Mention techniques you use, such as visual aids or simplified documentation, that facilitate understanding.

Discuss your familiarity with tools like SQL, Excel, or any data visualization software. Provide examples of how you analyzed data trends and translated those insights into actionable strategies that benefited your previous employers.

Use the STAR method (Situation, Task, Action, Result) to outline a specific integration challenge. Explain the steps you took to troubleshoot and resolve it, along with the impact of your solution on the project or the team.

In your response, emphasize how you assess project deadlines, client needs, and resource availability. Share any tools or methods you use for project management and how these help you stay organized and effective.

Discuss the importance of communication, transparency, and responsiveness. Share techniques such as regular check-ins, soliciting feedback, and being proactive in addressing any potential issues to foster client trust and satisfaction.

Show your understanding of the importance of client feedback in product development. Explain how you would gather, analyze, and present this feedback to the product team, emphasizing its potential impact on client satisfaction and company growth.

In your answer, express your excitement about adjoe's innovative approach in the mobile advertising space and how your skills align with their mission. Mention what specific aspects of the company's culture or products appeal to you and how you see yourself contributing.

Share your strategies for staying informed, such as following industry publications, participating in webinars, or networking with professionals in the field. Mention how this knowledge empowers your role and helps you provide value to clients.

Assert your commitment to client satisfaction by explaining how you would listen to the publisher's concerns, investigate issues thoroughly, and provide prompt solutions. Prioritize open communication and support to turn the situation around positively.