Job details

Account Manager

Guusto is on a mission to create amazing company cultures so people can love where they work. We help HR leaders build employee recognition programs so their people feel appreciated, engaged, and inspired.

We are on an exciting trajectory, having seen over 400% growth since 2020 and are now the #1 highest rated recognition and rewards platform on G2 & Capterra with 3000+ 5 star reviews. We power programs for thousands of clients like Canada Life, Levi’s, Staples USA, Maple Leaf Sports & Entertainment, Fairmont Hotels and more.

As an Account Manager at Guusto, you will act as a trusted partner to our clients, gaining a deep understanding of their business needs and challenges. By leveraging your relationship management skills, you will grow revenue by identifying ways to expand their use of Guusto’s software: driving adoption, upselling features, and demonstrating the measurable impact of our platform. In this role, you’ll collaborate closely with our Sales, Product, and Customer Support teams to deliver exceptional service and maximize customer growth, satisfaction, and retention.

The Details

Job Type: Permanent Full-Time
Location: Remote - Anywhere in Canada
Base Salary Range: $70,000 to $85,000
Commission: 30% of Base Salary

What You'll Do:

Serve as the primary point of contact for our key customers as their primary account manager.
Design and execute on strategies to identify and grow expansion revenue from our customer base.
Onboard our customers to ensure they are set up for success on our platform.
Build, maintain, and grow strong, long-lasting customer relationships.
Create quarterly client communication strategies that align with seasonal recognition themes and/or product enhancements.
Collect and analyze client feedback to propose product improvements and influence development priorities.

In the First Six Months You'll:

Learn the ins and outs of our product and become familiar with how Guusto provides value to our clients.
Begin understanding the rewards and recognition industry.
Take over a book of accounts and develop a strategy to provide your clients with top-tier customer outreach.
Develop and begin executing on strategies to identify and expand revenue from existing customers.

In the First Year You'll:

Become an expert on all things Guusto, and have a comprehensive understanding of the rewards and recognition industry.
Make a measurable impact on the company's revenue by expanding our existing clients.
Establish a fully defined, repeatable, and scalable account management strategy which has proven to be successful in driving growth.

We'd Love to Hear from You If:

You have at least 3 years of experience in an Account Manager (or similar) role, with demonstrated success in making a direct impact on your company's revenue.
You love and succeed at using your relationship building skills to drive revenue from customers.
You love getting your hands dirty on the front line: making calls, talking to customers, and actively nurturing relationships.

The Perks:

Remote First Company
Unlimited Vacation & Personal Leave (2 Weeks Minimum)
Health and Mental Wellness Benefits
Employee Health and Wellness Spending Account
Home Office Budget & Monthly Internet Stipend
Annual Learning & Development Budget
Unlimited Book Budget
Team Recognition Budget
Company Laptop
A Fun and Supportive Workplace Culture

$70,000 - $85,000 a year

The above range represents base salary only. This role has a commission component that is equivalent to 30% of the base salary.

Guusto's Compensation Philosophy: Our salaries are designed to allow employees to grow within their salary band. Typically, someone with fewer years of experience in a similar role will enter Guusto at the lower end of the listed range. Someone who has significant experience in the role could enter at the middle of the listed range. A salary at the high end of the range would reflect an individual who is currently in this role at Guusto who who has made a significant impact on our customers, the team, and the company with their knowledge and experience.

We strive to be an inclusive workplace free of harassment and discrimination for folks of all backgrounds and identities. We are an organization committed to Diversity, Equity, Inclusion, and Belonging, and strive to incorporate DEIB at all stages of our candidate and employee experience. If there are any accommodations we can provide to make your experience interviewing with Guusto more accessible and inclusive, please let us know in your application or by email (people@guusto.com).

#LI-Remote

Average salary estimate

$77500 / YEARLY (est.)

min

max

$70000K

$85000K

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What You Should Know About Account Manager, Guusto

As an Account Manager at Guusto, you will become a vital part of a team that's on a mission to transform company cultures and make workplaces where people love to be! Working remotely from anywhere in Canada, your role will be all about building strong relationships with our clients, understanding their individual business needs, and driving their success with our innovative employee recognition platform. With Guusto’s impressive growth trajectory and accolades, you will find ample opportunities to thrive as you help clients maximize the value of our software. You'll be the go-to person, guiding clients from onboarding all the way through to revenue expansion, identifying new features that can enhance their experience, and ensuring they feel appreciated and engaged. Collaboration is key in this role. You will work side-by-side with our Sales, Product, and Customer Support teams to provide exceptional service that keeps our clients coming back. By the end of your first year, you’ll not only have developed strategies for growing revenue from existing customers but also become a knowledgeable expert in the rewards and recognition industry. Plus, with exciting perks like unlimited vacation, a wellness benefits package, and a fun, supportive culture, you'll be empowered to do your best work while feeling appreciated yourself. So if you have a knack for relationship-building and a passion for client success, we want to hear from you!

Frequently Asked Questions (FAQs) for Account Manager Role at Guusto

What are the primary responsibilities of an Account Manager at Guusto?

As an Account Manager at Guusto, you will be responsible for serving as the primary point of contact for key customers, developing strategies to increase expansion revenue, onboarding clients, and fostering strong relationships. Your role entails implementing quarterly communication strategies and collecting client feedback to advocate for product improvements.