IT Support Specialist Intern

Apprenticely is working with our company partner, White River Medical to add a IT Support Specialist Intern to their team.

Our Apprenticely Internship Program is a three-month program that places selected candidates with employers across Arkansas in roles designed to provide hands-on experience under the guidance of a professional mentor and support team. These internships serve as a stepping stone to launch a successful career and may transition into full-time positions based on employer needs.

Internship positions welcome veterans and diverse applicants who are looking to grow their career!

About our Company Partner: White River Medical is dedicated to providing advanced healthcare in North Central Arkansas through inpatient and outpatient services as well as community outreach. With two hospital campuses, one in Batesville and one in Mountain View plus outpatient care centers and clinic offices throughout the region, WRH offers quality patient care and a healing environment—all right here at home.

About the Role:

You will be installing all new computers and upgrade/reformat existing computers. Providing advanced support for users, troubleshooting all personal computers hardware/software problems, deal with support personnel on a technical level, and help with preventative maintenance.  

• Complies with departmental policies.
• Maintains attendance with no unexcused absences.
• Maintains attendance for scheduled meetings with no unexcused absences.
• Projects image of professional competence.
• Complies and promotes the WRHS dress code.
• Completes required education fairs, employee forums, talking points, and any other hospital in-services.
• Displays positive attitude.

• Respond to user calls, work orders and emails. 
• Adhere to standardization.
• Perform preventative maintenance on computer equipment throughout WRMC.
• Required to call technical support when issues arise. 
• Document all work in help desk software.
• Cover the help desk phone and log into system and take calls when they are available.
• Responsible for the installation of computer hardware/software.
• Setup, configure and install all new computers, laptops, etc.
• Must be able to reformat and refurbish computers.
• Use imaging software to deploy computer images.
• Upgrade hardware and software as needed.
• Notify License Coordinator of all installed software – computer name must be given as well.
• Install network printers using TCP/IP.
• Create and maintain knowledge base articles for hardware/software best practices.
• Support all mobile devices including but not limited to iPods, iPads, handhelds, tablets, etc.

• Prefer background in Information Systems.
• 1 to 2 years’ experience in Computer Operations and computer hardware/software
• Must have excellent oral and written communication skills.
• Must be knowledgeable in all Microsoft Office products.
• Must be able to learn new equipment quickly.
• Current knowledge of operating systems is helpful.
• Must be able to effectively use a keyboard or equivalent device. 
• Must be conscientious and dedicated.
• Must be able to train users effectively.
• Must display a sense of urgency when dealing with user tasks.

• Must be able to report to work fit for duty and free of any adverse effects of illegal drugs, medical marijuana, prescription medication, and/or alcohol.  
• Must be able to effectively communicate both orally and in writing with other individuals.

• Pay: +$15/hour
• Schedule: 40-hour week: typically 8 a.m. - 5 p.m. Monday-Friday
• Length of Internship: 3 months
• Location: On-Site in Batesville, AR

How does the interview process work? Apprenticely will conduct an initial phone interview and assessment. Apprenticely will send selected resumes to companies that match the candidate’s skills and interests. Our employer partners will decide who to interview and select the final candidates for the internship program.

Meet the Apprenticely team and join our upcoming virtual webinars via zoom; dates and details are on our events page.  

Check out our YouTube page for past webinars and career tips!

Learn more about us @ www.acds.co & LinkedIn, Facebook, Instagram & Twitter

The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30

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