Revenue Assurance Manager (Internal Applications Only)

Job Title:             Revenue Assurance Manager (Internal Applications Only)

Location:             Farnborough (Hybrid)

Salary:                 Depending on experience, To be discussed

Contract type:    Permanent

#LI-Hybrid

About the role

The role of Revenue Assurance is a new and key role for ARO. Your primary focus will be on maximising ARO’s ongoing profitability, by identifying missed billing revenues, reducing unnecessary cost of sales, and working with the business to reduce errors up front.

You will manage a Revenue Assurance Analyst, where you will systematically analyse product billing areas, such as connectivity, cloud hosting, and then identify areas where billing has been missed, under-charged, or where there are unnecessary supplier costs which should be removed.

You will work with the business units and suppliers directly to ensure queries are resolved, and errors are actioned and billing or cost recovered.

You will identify problems leading to repeat errors, and work with the business units to provide insight into the issues they need to resolve.

This will require someone who is analytical, inquisitive, methodical, with a high attention to detail.

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Systematically process billing and supplier data to identify potential areas where ARO has not:
  o billed the customer for the supplier service
  o billed the customer at the correct rate
  o terminated unnecessary supplier services

• Generate queries for business unit leads and suppliers, so they can focus on completing more complex investigation and analysis.
• Track progress, to record where analysis is complete, where investigation is required, and where billing or cost savings have been identified.
• Identify problem errors and work with business units to help them implement improvements.
• Work towards more proactive control on supplier invoice analysis and approval.
• Lead, mentor, and support the development of one direct report, by following People processes including setting clear objectives, conducting performance reviews, and fostering a high-performance team ethic.
• Revenue and Cost Assurance: Identify and resolve errors resulting in unnecessary costs or missed billing, by reconciling customer and supplier invoicing.
• Query resolution: Collaborate with internal teams, such as Sales, Product, Billing, Procurement and Finance, to ensure that discrepancies are effectively allocated, tracked and resolved billing issues in a timely manner.
• Work with suppliers directly to resolve queries and ensure benefits are delivered e.g. credits.
  Process Improvement
• Track and report on the root causes for errors, to enables business units to implement improvements to reduce error rates.
• Refine the revenue assurance processes to improve efficiency, control and accuracy.
• Work towards more proactive assurance processes. For example reconciling supplier invoices at the approval stage, rather than identifying errors once invoices are paid.
• Data Analysis and Reporting: Utilise the data team to further develop tools to extract, manipulate and analyse large volumes of data efficiently.
• Report on revenue assurance productivity, status of current queries, realised revenue and cost savings, and trends.
• Develop and maintain performance metrics and KPIs to track the effectiveness of cost and revenue assurance activities.

Job Title:             Revenue Assurance Manager (Internal Applications Only)

Location:             Farnborough (Hybrid)

Salary:                 Depending on experience, To be discussed

Contract type:    Permanent

#LI-Hybrid

About the role

The role of Revenue Assurance is a new and key role for ARO. Your primary focus will be on maximising ARO’s ongoing profitability, by identifying missed billing revenues, reducing unnecessary cost of sales, and working with the business to reduce errors up front.

You will manage a Revenue Assurance Analyst, where you will systematically analyse product billing areas, such as connectivity, cloud hosting, and then identify areas where billing has been missed, under-charged, or where there are unnecessary supplier costs which should be removed.

You will work with the business units and suppliers directly to ensure queries are resolved, and errors are actioned and billing or cost recovered.

You will identify problems leading to repeat errors, and work with the business units to provide insight into the issues they need to resolve.

This will require someone who is analytical, inquisitive, methodical, with a high attention to detail.

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Systematically process billing and supplier data to identify potential areas where ARO has not:
  o billed the customer for the supplier service
  o billed the customer at the correct rate
  o terminated unnecessary supplier services

• Generate queries for business unit leads and suppliers, so they can focus on completing more complex investigation and analysis.
• Track progress, to record where analysis is complete, where investigation is required, and where billing or cost savings have been identified.
• Identify problem errors and work with business units to help them implement improvements.
• Work towards more proactive control on supplier invoice analysis and approval.
• Lead, mentor, and support the development of one direct report, by following People processes including setting clear objectives, conducting performance reviews, and fostering a high-performance team ethic.
• Revenue and Cost Assurance: Identify and resolve errors resulting in unnecessary costs or missed billing, by reconciling customer and supplier invoicing.
• Query resolution: Collaborate with internal teams, such as Sales, Product, Billing, Procurement and Finance, to ensure that discrepancies are effectively allocated, tracked and resolved billing issues in a timely manner.
• Work with suppliers directly to resolve queries and ensure benefits are delivered e.g. credits.
  Process Improvement
• Track and report on the root causes for errors, to enables business units to implement improvements to reduce error rates.
• Refine the revenue assurance processes to improve efficiency, control and accuracy.
• Work towards more proactive assurance processes. For example reconciling supplier invoices at the approval stage, rather than identifying errors once invoices are paid.
• Data Analysis and Reporting: Utilise the data team to further develop tools to extract, manipulate and analyse large volumes of data efficiently.
• Report on revenue assurance productivity, status of current queries, realised revenue and cost savings, and trends.
• Develop and maintain performance metrics and KPIs to track the effectiveness of cost and revenue assurance activities.

 What we are looking for?

Essential

•  Proven experience in cost and revenue assurance, billing operations, or financial analysis.
• Strong understanding of supplier invoicing processes, billing systems, and revenue recognition principles.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Experience with managing and processing larger data sets to match data, identify inconsistencies, track progress and provide summary reports.
• Good communication and interpersonal skills, with the ability to work collaboratively with others.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
  

Desirable

•  Graduate level experience, with good level of financial acumen.
• Proficient in database management, data analysis, and reporting tools (e.g., SQL, Excel, Tableau, etc.).
• Tenacious, self-motivated and able to work independently, while also being a team player.
• Prior experience in the telecommunications & technology industries.

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.