IT Helpdesk Engineer

As an IT Helpdesk Engineer at ARRISE, you will serve as the first point of contact for IT-related queries from employees at our Malta office. Your role involves providing customer support, troubleshooting technical issues related to software and hardware, and maintaining a high standard of service while managing requests through our system.

To be an ideal candidate for the IT Helpdesk Engineer position at ARRISE, you should have proven experience in a Helpdesk or technical role, strong skills in Office 365 and Active Directory, and familiarity with various operating systems. Additionally, excellent communication skills and a problem-solving mindset are essential.

In the IT Helpdesk Engineer role at ARRISE, you will troubleshoot a variety of IT issues, including in-house software problems and hardware malfunctions involving devices like laptops, PCs, printers, and mobile phones. It’s a diverse range of challenges that ensures no two days are the same!

Yes, fluency in English is essential for the IT Helpdesk Engineer role at ARRISE, as you will interact with a global team and clients. Knowledge of Maltese is considered a valuable asset that can enhance communication within the Malta office.

At ARRISE, we are committed to nurturing talent and providing growth opportunities for our employees. As an IT Helpdesk Engineer, you will have access to various training resources, mentorship, and the chance to work closely with experienced professionals, all aimed at advancing your career within the iGaming industry.

In the IT Helpdesk Engineer role at ARRISE, you will work with tools such as Active Directory, Office 365, Exchange Online, and SharePoint Online, among others. Proficiency in these technologies is crucial for ensuring effective support and maintenance of our IT infrastructure.

Yes, the IT Helpdesk Engineer position at ARRISE offers the flexibility of a fully remote work environment. This allows you to organize your workday while providing essential support to your colleagues, making it an excellent opportunity for those who thrive in self-directed roles.

In responding to this question, focus on specific examples from your past roles. Be sure to highlight the types of problems you've encountered, the troubleshooting steps you took, and the outcomes achieved, showcasing your problem-solving skills relevant to the IT Helpdesk Engineer position at ARRISE.

When answering this question, emphasize your organizational skills and ability to assess urgency. Explain your approach to managing requests, such as using a ticketing system like Jira, and how you communicate with users to ensure they feel supported while you handle their requests.

Be prepared to discuss your hands-on experience with Office 365 and Active Directory tools, as these are highly relevant for the IT Helpdesk Engineer role at ARRISE. Provide examples of how you've used these tools in past positions and any relevant projects that demonstrate your expertise.

Addressing this question involves demonstrating your customer service skills. Discuss strategies you use to remain calm, empathize with the user, and find constructive solutions, ensuring that you reflect the high standard of service expected at ARRISE.

This is your opportunity to reveal your passion for technology. Discuss resources you use such as tech blogs, webinars, or online courses, and how this knowledge can contribute positively to the IT Helpdesk Engineer role at ARRISE and improve the support you provide.

Using the STAR method (Situation, Task, Action, Result), share a specific example of a challenging IT issue you faced, how you approached it, the steps you took, and the successful resolution. Highlighting your analytical skills will resonate with the expectations for the role at ARRISE.

Discuss your process for conducting training sessions, including how you assess the needs of attendees and tailor your approach accordingly. Highlight the importance of patience and clear communication in ensuring that staff at ARRISE feel confident using new applications.

When answering this question, focus on your proactive communication skills and the importance of follow-up. Describe how you would set high expectations for your performance while ensuring you address user concerns promptly and effectively, aligning with ARRISE's commitment to service excellence.

Provide details on your experience with network infrastructure, such as LAN and WAN setups, routers and switches. Describe specific instances where you've resolved network issues, showcasing your technical knowledge relevant to the IT Helpdesk Engineer role at ARRISE.

To answer this, share your understanding of ARRISE's mission and its importance within the iGaming sector. Knowing key clients, such as Pragmatic Play, and discussing ARRISE's commitment to innovation and service will demonstrate your preparedness and genuine interest in the role.