HVAC Service Tech - Raleigh, NC

As an HVAC Service Tech at ARS-Rescue Rooter, your primary responsibilities will include troubleshooting, servicing, and repairing residential heating and cooling systems. You'll ensure that our customers enjoy comfortable indoor environments while providing exceptional customer service. Additionally, you'll benefit from a structured training program that supports your professional growth and enables you to excel in your role.

To apply for the HVAC Service Tech role at ARS-Rescue Rooter, candidates must have at least 2 years of residential HVAC experience and hold an EPA certification. Strong communication skills, a commitment to customer service, and a proven work ethic are essential. Candidates should also be prepared to work in various settings, including attics and crawl spaces, and be willing to lift heavy objects.

ARS-Rescue Rooter offers an extensive benefits package for its HVAC Service Technicians, which includes multiple health insurance options starting as low as $5 per week, dental and vision insurance, a 401(k) with company matching, paid time off, holiday pay, and even a company-paid life insurance policy. Additionally, there's a sign-on bonus available based on experience, making this a great opportunity for aspiring techs.

Absolutely! ARS-Rescue Rooter prides itself on offering significant opportunities for career advancement as an HVAC Service Tech. With comprehensive training programs provided by the in-house Learning & Development team, technicians can enhance their skills and pursue new career paths within the company. This national network supports your professional growth and opens up potential transfer opportunities.

The work schedule for HVAC Service Techs at ARS-Rescue Rooter offers flexibility, with the option to maintain a regular shift without on-call or overnight work. The company prioritizes work-life balance, allowing techs to perform their jobs in a manner that suits their personal life while ensuring year-round, full-time employment.

When answering this question, highlight any relevant experience you possess, focusing on specific systems you've worked on. Discuss your familiarity with troubleshooting, maintenance, and repairs. Providing examples of past successes will help you stand out.

When responding, emphasize your customer service skills and the importance of remaining calm. Share an example of a challenging situation you faced and how you resolved it to the customer's satisfaction, showcasing your professionalism and problem-solving skills.

Highlight your commitment to safety by mentioning adherence to protocols and always wearing protective gear. Discuss any safety training you've received and share examples of how you ensure a safe work environment, reinforcing your responsibilities as an HVAC Service Tech.

In your answer, describe a specific instance where you faced a challenging diagnostic process. Explain how you approached the problem, the tools or methods you used, and how your solution benefited the customer, demonstrating both your technical expertise and critical thinking.

Discuss how you keep updated by attending training sessions, reading industry publications, and participating in professional networks. Mention specific resources or organizations you engage with to showcase your commitment to lifelong learning in HVAC technology.

Be specific about the types of systems you've worked with, whether they are residential or commercial, and include any particular brands or technologies. This insight will help the interviewer understand your level of expertise and how it fits with their needs at ARS-Rescue Rooter.

Outline your experience with installation processes, from preparing the site to final checks after the installation. Remember to provide details about the types of systems you've installed and your involvement, emphasizing any teamwork or leadership roles you've taken.

It's essential to demonstrate integrity and accountability. Explain how you would communicate your findings to your supervisor or the customer, and share how you’d re-evaluate your approach to ensure the correct issue is identified, showcasing your commitment to quality service.

Reflect on the aspects of the job that you enjoy the most, whether it's solving complex problems, helping customers, or seeing the results of your work. This can convey your passion for the role and indicates to the interviewer that you're motivated and engaged.

When answering this, share your knowledge about ARS-Rescue Rooter's reputation in the industry, their commitment to employee development, and how you align with their values and mission. Personal insights about why you’re excited to join their team will illustrate your genuine interest.