Behavioral Health Case Manager

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

JOB SUMMARY:

Provide case management that includes but is not limited to an assessment of patient/family needs concerning concrete services, research of resources, advocacy on behalf of patient/family, linking patient to appropriate resources, providing follow-up as needed. Provision of services at multiple sites.

• Evaluate a patient’s eligibility for entitlement programs and refer to the Member Services department or outside agency as appropriate.
• Assess and evaluate patient/family’ needs concerning psycho-social concrete services that may include but not limited to forms completion, researching resources, linking with appropriate services, developing care plan as appropriate, providing follow-up as needed.
• Conduct research of resources as needed for patient/family needs.
• May include, but not limited to:  updating information, housing, food, transportation, chronic illness support programs (initial/ongoing support), language-specific services relative to AHS patient population.
• Assist patients with understanding and completing forms, such as applications for Medi-Cal redetermination, Medi-Cal, SSI, SDI, department of rehabilitation, citizenship waiver, housing.
• Provide patient education about advanced directives and assist patients/families to complete forms as appropriate.
• Advocate for and provide referrals and follow-up for patients regarding other community services when needed.
• Provide counseling, information referral, and follow-up services for AHS patients in family violence situations.
• Serve as a liaison with external agencies as appropriate.
• Consult with medical providers (physicians, physician assistants, and nurses) at AHS or external agencies regarding patient cases.
• Track patients who are lost to care and have mental health issues.
• Maintain patient records and document services provided via encounter forms and logs. 
• Maintain/Update a mental health database.
• Participate in behavioral health services meetings and the Domestic Violence Committee.

• Provide follow-up with patients who cancel or do not show up for their appointments with behavioral health staff.
• Conduct phone call follow-up for patients prescribed medication for their mental illness
• Conduct screening for conditions such as depression and dementia. 
• Conduct assessment on patient’s activities of daily living. 
• Interrelationships with Other Staff like Clinic Administrative staff (i.e. Chief Medical Officer, Associate Chief Medical Officer, etc.), Clinic medical providers, Clinic Support Services staff, Member Services staff, Nursing Staff, Health Education Department Staff

• Serve as liaison with Asian Community Mental Health Services, Asian Pacific Psychological Services, or other psychiatric/counseling institutions to coordinate patient care for AHS patients.
• Update and maintain referral resources and strengthen linkages with other agencies and community organizations to provide a full spectrum of referral services to AHS patients.
• Serve as a liaison with external agencies as appropriate.
• Advocate for AHS patients and their families to assure the availability and utilization of appropriate community services.

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
• Participates in general membership meetings, fundraisers, and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

• High school diploma and four years of relevant work experience
• BA/BS and two years of relevant work experience
• Familiarity with and commitment to serving the Asian community
• Bilingual, and bicultural in any Asian languages like Cantonese, Vietnamese or Mandarin

• Strong background in Medi-Cal and other entitlement programs.

• Demonstrated organizational, coordination, and communication skills both verbal and written.
• Strong knowledge of local health and social services resources.
• Excellent human relations skills.
• Attention to detail.
• Self-starter takes initiative with projects.
• Decision-making impact focused on regular duties.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The pace of work is very demanding. Constant concentration Standing time 10% or less is required. 100% of the time is speaking and listening Environmental and Health Hazards are minimal, contact with the patient makes possible exposure to those with contagious diseases.

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

12 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability